The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Veronica Booth - Posted on 26 January 2024
I was treated with kindness and respect as a person not a “patient”. The procedures were explained to me and I was encouraged throughout. I was impressed by the speed of the follow up phone call.
Visited January 2024
Review titled The Wall House Surgery
Replied on 29 January 2024
Dear Veronica, thank you for your lovely comments our team works really hard to ensure patients have such an experience. Dr Steely, GP Partner
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Review titled Very thorough consultation
Rated 5 stars out of 5
by David H - Posted on 07 December 2023
I am very happy with the thorough care given to my various health issues by my G.P. at this practise and his referrals to Consultants where necessary.
Visited December 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear David, thank you for your lovely review, we are pleased to hear that you feel your issues and necessary referrals were managed well. We will pass along your comments to our team. Many thanks, Dr Steely, GP Partner
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Review titled Exceptional service
Rated 5 stars out of 5
by Kathryn Hibbert - Posted on 07 December 2023
Very thorough and caring GP consultation. Absolutely exceptional service from a very dedicated and knowledgeable doctor who took his time to comprehensively explain all potential medical options. Would not hesitate to recommend this practice. Very happy with everything.
Visited December 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Kathryn, thank you for your review, we will pass along your feedback to the team member involved in your appointment as well as a our wider team. Our teams are working hard to ensure all our patients have the same experience. Many thanks, Dr Steely, GP Partner
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Review titled Very good Nurse
Rated 5 stars out of 5
by Marlette - Posted on 29 November 2023
I was seen by a nurse for my Health Check and she was very friendly,efficient and reassuring. Thank you
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Marlette, thank you for your lovely review, we will pass along your feedback to the staff involved. Many thanks, Dr Steely, GP Partner
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Review titled My experience today
Rated 5 stars out of 5
by Tony - Posted on 15 November 2023
Arrived for my appointment Was met by the specialist on time .I found her to be very knowledgeable ,She made sure I understood everything about my testing today .She was very patient and friendly ,Was made to feel at ease ,I would say it was the best service I have received at the practice .Thank you again.
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Tony, Thank you for your feedback, out team work really hard to ensure this is the experience patients have at The Wall House. We will pass along your comments, many thanks, Dr Steely, GP Partner
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Review titled Doing the job the best it can.
Rated 3 stars out of 5
by Ken P - Posted on 29 November 2023
My appointment time was missed/late. I didn't mind that too much. The clinical practitioner I saw was very professional, knowledgeable. empathic and compassionate. She clearly wanted the best for me, which encouraged partnering over my health management, rather than being told what to do! There was clearly a conflict between the time available in the standard ten minute appointment slot, which was, in my view, insufficient time to meet her needs and mine to exchange information. So we ran over time in order to get the real work done, beyond describing and dispensing I have great respect for the clinical practitioner; and can see the effect of time constraints on her and on the accumulation of delayed appointments. I wonder how much slack is built into the system to allow for flexibility. I am grateful for the NHS being there, but have concerns that is sometimes system driven, rather than responsive to people's personal needs as well as medical ones. I don't know if yhat's fair comment, it is my view though. Thanks for asking
Visited November 2023
Review titled The Wall House Surgery
Replied on 15 December 2023
Dear Ken, Thank you for your feedback. We are pleased to hear you had such a good experience with our clinician, our team work really hard to ensure this is the case. As a practice we try to build in flexibility where we can however, certain parts of the system, such as the number of appointments clinicians have and the length of time they are given, are relatively set. This is in order to ensure we provide enough appointments for all patients across the day. Sometimes appointments are moved around and squeezed in to try to address clinical need and this then impacts future appointments. If you would like to review this with us further, and in more specific detail please email us on contact.thewallhouse@nhs.net for the attention of our practice manager who can then investigate further. Many thanks, Dr Steely, GP Partner
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Review titled Lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Three months ago I had a problem with my kidneys, I was sent for a blood test, then I was told to go onto 5mg Dapagliflozin for 1 month,then have my blood tested again and after the results of the blood test I would be put onto 10mg & this would happen within 6 weeks, but I have had 2 months of 5mg & blood test to see if I am able to take 10mg. 1st February I had my blood test and have not heard anything regarding this test & am not sure if I am going onto 10mg. I have been phoning Wallhouse Surgery for over 2 weeks to try & receive results to see what the outcome of my blood test was and whether I take 10mg or not. I am almost 80 years of age and I don't need all this hassle of trying to get some satisfaction and closure of my blood test, signing my prescription is such a big thing with Wallhouse, I realise they are busy and I am in my senior years but need to be looked after just as well as other younger patients. My experience with Wallhouse is not good, communication needs to be improved in order to give "patients" less hassle regarding test results etc. Signing a prescription takes only seconds and forward it to the appropriate chemist near the patient, its not rocket science.
Visited October 2023
Review titled The Wall House Surgery
Replied on 15 May 2024
Dear Anon, Thank you for your feedback, we are very sorry you feel that your experience did not meet expectations. Communication with patients is something we feel is extremely important so when this falls down we want to know in order to ensure we can correct any issues. The prescription service is a crucial part of our service which is more complex than it may appear. Safe renewal of a person's medication, reviewing of any relevant blood tests and oversight of any potential contraindications or interactions all occurs each time your repeat is processed, a new drug started or a dose change is considered. The staff involved are highly trained to ensure this happens as smoothly as possible but there are several points in the chain which can cause delay - may of which we have little control over. We would welcome the opportunity to discuss this further in person - please email us with more details about your concerns at contact.thewallhouse@nhs.net. Many thanks, Dr Steely
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Review titled Great service
Rated 5 stars out of 5
by C Abell - Posted on 17 October 2023
Within 2 days of contacting the surgery I have been given an online appointment and been given advice, support and a plan for future treatment. Wonderful service, thank-you!
Visited October 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear C Abell, Thank you for your feedback, we work hard to develop systems which work well for patients and it is really great to hear that this was your experience. I will pass along this feedback to our team. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Loretta Parker - Posted on 24 October 2023
I contacted the Surgery last Thursday for a routine check up and was given an appointment for today at 10 45. I was seen exactly on time and was very reassured by the Doctor who explained what was going to happen. My husband has also had good care.
Visited October 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Loretta, Thank you for your feedback, we work hard to ensure our patients feel cared for and can access the right appointment, with the right person at the right time. Our clinical team prioritise clear communication and shared decision making with our patients. It is great to hear that is the experience you had and I will pass along your compliments to the team. Many thanks, Dr Steely, GP Partner
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Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Nurse was very efficient and reassuring and I felt at ease throughout the whole test. I look forward to the follow up telephone appointment to discuss the results
Visited August 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback. We will convey your positive comments to our nursing team, many thanks, Dr Steely, GP Partner