The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Irina Besozzi - Posted on 24 May 2023
I had a very good experience with this practice. All the practitioners I saw took the time to discuss in detail my concerns and they did their best to help. I would recommend this practice to anyone.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Irina, Thank you for providing us with this feedback. It is great to hear that you have had such a positive experience and would recommend our service. I will pass along your compliments to our whole team, many thanks, Dr Steely, GP Partner
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Review titled Fantastic practice and brilliant staff
Rated 5 stars out of 5
by Richard haddon - Posted on 18 April 2023
Had a medication review today the member of staff was so good helpful kind very knowledgeable and just marvellous
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Richard, thank you for taking the time to provide us with your feedback. We work hard to ensure patients feel supported and well informed to make the right decisions for their care. I will pass along your compliments to the team, many thanks, Dr Steely, GP Partner
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Review titled Supportive advice and action
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Supportive call with positive action in relation to ongoing advice being provided for my family over the past few weeks.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback, I will ensure the team is informed of your compliments. It is great to hear that we were able to support you over this time. Many thanks, Dr Steely, GP Partner
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Review titled Great advice and manner
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I needed to have a consultation with a pharmacist about whether to start statins. Punctual call, unhurried, very friendly manner, continually checking for understanding and any questions as we went along. Very clear on the technical/ medical side. And open to the options rather than being prescriptive. Very good experience.
Visited April 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback. We are a big team with lots of different professionals working under one roof to deliver your care. Our pharmacy team is one part of this and they are fantastic, it is great to hear of how positive your experience with them was. It is particularly good to hear you felt it was a shared decision making experience as this is a key value of ours. Hopefully your treatment plan is progressing well since this appointment. Many thanks, Dr Steely, GP Partner
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Review titled Great staff but under a lot of pressure
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2023
Fantastic experience with both the receptionist and doctor today, they couldn't have been more helpful. Unfortunately I find the telephone appointment system long, slow and frustrating, so much so that I drove to the surgery to book my appointment because it was quicker.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback. I am really pleased that you have found our staff to be helpful and efficient in person. I apologise that you have struggled with the telephone system and needed to find a work around. This review was posted in March and since then we have been working really hard to ensure better running of all of our appointment systems as well as re-establised electronic access too. I hope that you have noticed a positive difference but if you would like to speak to me further about this issue please get in touch with us via contact.thewallhouse@nhs.net. Many thanks, Dr Steely, GP Partner
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Thank you for your kind and efficient service today. 2 matters resolved with empathy, professionalism and pace- thank you to the team.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for taking the time to feed this back to us, I will make sure I pass on your compliments to the whole team. Many thanks, Dr Steely, GP Partner
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Review titled Always a problem
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Went to collect prescription from pharmacy 2 items missing. Tried to call surgery message prescription department closed at 3pm as was friday without medication over weekend called monday am Phone message open at 11am call again system said 8 calls waiting after 35 minutes got to 2nd in queue then cut off, this has happened several times before was almost expecting it as was a few minutes to 12 probably lunchtime. Then had to drive to the surgery as no point holding in the queue again to be cut off then department will close at 3pm.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, I am very sorry to hear you have had this experience, I can totally see the frustration and this falls below the service we expect to deliver. Given this review is from March, you may have had some resolution or an opportunity to discuss this further already. Without knowing your details I am unable to determine if this is the case, therefore, I would invite you to contact us via contact.thewallhouse@nhs.net with reference to these concerns and we can delve into this further and find a solution. Many thanks for giving us the opportunity to put this right. Dr Steely, GP Partner
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Review titled Wonderful help
Rated 5 stars out of 5
by Graham Peckham - Posted on 16 March 2023
Having suffered with depression for a long while and exhausted the conventional methods of CBT plus medication the practice has continued contact with me via telephone calls and provided verbal therapy. The commitment to helping me, bearing in mind the massive pressures on the NHS, through these problematic times has been so welcome.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Graham, Thank you for your feedback, it is great to hear that the support you have received has been so helpful for you. I will ensure that your positive experience is shared with our team so they can hear of the impact it has made. Many thanks, Dr Steely, GP Partner
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Review titled Great Dr
Rated 5 stars out of 5
by Alexandra Fletcher - Posted on 18 March 2023
Fantastic Dr who listened to me and acted accordingly. Would highly recommend and pleased with the diagnosis
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Alexandra, thank you for your feedback It is great that you were so happy with your experience. I will ensure that your compliments are passed on to the colleague involved. Many thanks, Dr Steely, GP Partner
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
This surgery is so busy, they serve a large area and have a lot of patients, however they always provide excellent service and really take care of their patients. When things are serious they go above and beyond to make sure their patients are cared for, we have only ever had great experiences with the surgery, particularly in their care of our children.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for taking the time to write this review. As you say, we are a big team looking after lots of patients but we make it our priority to ensure we maintain good quality, safe care for them all. It is great to hear this is your experience and I will ensure your compliments are passed on to the whole team. Many thanks, Dr Steely, GP Partner