The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The Wall House
Rated 5 stars out of 5
by Maureen Holmes - Posted on 14 March 2023
Since I became unwell four months ago I had to ask for help and the Doctors and reception and nurses have been so kind and helpfull this means a lot to me as I am on my own so it makes a huge difference to speak to a kind understanding person even the busy doctors have made house calls for which I am truly grateful I thank all concerned with my ongoing care
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Maureen, Thank you for taking the time to provide this feedback. It is great to hear that our support has made such a difference and you have felt cared for when you needed it most. Our team work hard to deliver this for all our patients and I will pass this along to them to ensure they know the positive affect it has. Many thanks, Dr Steely, GP Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I’ve had amazing service both in contacting the practice and quality of care. Everything has been dealt with swiftly and efficiently. I couldn’t ask for more.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your feedback, I will pass your compliments on to the team. Many thanks, Dr Steely, GP Partner
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Review titled Excellent service
Rated 5 stars out of 5
by Joanne engel - Posted on 27 March 2023
I have always had a positive experience .My issues have always been dealt with promptly and with utmost professionalism and kindness.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Joanne, Thank you for your review It is great to hear of your experience. Many thanks, Dr Steely, GP Partner
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Review titled Friendly and helpful practise
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
The receptionist was helpful, kind, respectful and reassuring. I was told I would get a triage call later that day, which I duly got . I was then given a phone call appointment within 24 hours and was picking up a prescription by the following day. It was all very efficient and I couldn't be happier!
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for your compliments, it is really important to us that our patients feel our service is efficient yet kind and caring. We work hard to get these systems right and review them regularly, it is good to hear how they worked well for you and I will pass this along to the team. Many thanks, Dr Steely, GP Partner
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Review titled Just fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Since our daughter was born in October 2021, we have had nothing but the best care for her at The Wallhouse. All the admin staff clearly work incredibly hard to keep this busy surgery running at full pelt for the community in incredibly challenging circumstances, and the doctors and nurses have provided consistently thoughtful, attuned and high-quality care and advice at every stage for our daughter and her ever-so-slightly anxious first-time parents! We’re considering a move to the south coast – one of the key things we’d miss is this surgery, and know we’d be lucky to find something of equal standing when we arrive. Thank you to the whole team – keep up your great work.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for your feedback. We are so pleased to hear you have felt supported and cared for by our team. Being parents for the first time is anxiety provoking (and exhausting too) it is great to hear that we were able to be there for your family. As you said, it takes a team of people to make it all happen and the administrative team are our back bone. Without them and their care we could not get anything done. We will pass along your compliments to them all. If you have already made the move down to the coast we hope it has been smooth sailing. Many thanks, Dr Steely, GP Partner
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Review titled Excellent experience from start to follow up
Rated 5 stars out of 5
by Helen - Posted on 25 March 2023
I was very pleased with the efficient service and quality of advice given. The doctor my daughter saw was kind, knowledgeable and very approachable.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Helen, Thank you for this review of our service. Being Kind is one of our values as an organisation and something our staff do very well. I will ensure that the team receives your positive feedback. Many thanks, Dr Steely, GP Partner
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Review titled Great nurse and experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I had my first smear test this week and my nurse was fantastic. She completely put me and ease and explained everything to me. Thank you for ensuring I had a good experience during something that is often stigmatised
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, thank you for feeding this back. Our clinicians prioritise putting your comfort and safety, especially in procedures such as this. It is lovely to hear what a positive difference that makes to you. I will ensure the team receives your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Very responsive
Rated 5 stars out of 5
by Alison Self - Posted on 06 March 2023
A short wait time on the phone followed by a phone consult with a member of staff who I felt listened well. I was then informed of the next step, and this was followed through efficiently with a further phonecall later the same day. Thankyou.
Visited March 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Alison, Thank you for taking the time to send us this review. We have worked hard to get our appointment systems working and we review it all regularly. It is great to hear that your experience of our triage system was so helpful and I will pass this along to our teams. Many thanks, Dr Steely, GP Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Claire - Posted on 07 February 2023
We attended for an asthma review today. The nurse was friendly and very knowledgeable and explained everything very clearly. We left knowing exactly what we have to do and have a follow up appointment booked already. I was worried before we went but felt completely reassured after our appointment.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Claire, Thank you for sharing your experience I will ensure our team receives your compliments. Many thanks, Dr Steely, GP Partner
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Made an appointment at Wall House Surgery and had an appointment in two days. I had to rearrange it and was given one two weeks later. Arrived at the surgery and saw the nurse 10 minutes after my appointment time and she explained everything clearly and was very reassuring regarding what was happening, what will be happening and what I should do if I have any further issues. Much appreciated, Wall House Surgery are spot on again. Many thanks.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Patient, Thank you for taking the time to send us your thoughts on this experience of our practice and team. I hope that this episode is in the distant past for you and you are fully recovered. Our team work really hard to ensure good communication is at the centre of what we do. I will pass on your compliments to the team as an example of the positive impact this makes. Many thanks, Dr Steely, GP Partner