The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
Attending the surgery for several tests relating to lung function. The staff were always friendly and professional, and happy to take the time to answer questions and address any concerns.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback, our team work hard to ensure you have positive experiences of our service. I will make sure that the team involved in your care receive our compliments. Many thanks, Dr Steely, GP Partner
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Review titled Spiro clinic
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
I attended the clinic as recommended by the Nurse and it was a positive experience. I was given lots of information about the process and received encouraging words to complete all stages. I was grateful for the considerate approach from the Nurse.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback on this part of our service. I will ensure that the team member involved receives your compliments. Our nursing team work very hard to deliver wonderful care and it is great to hear how it has such a positive impact. Many thanks, Dr Steely, GP Partner
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Review titled Excellent practice and great service
Rated 5 stars out of 5
by David Fairclough - Posted on 20 February 2023
The practice has an easy way to ‘check in’ and easy to follow instructions. The doctor who saw my son was fantastic. Very friendly and explained what he was doing and why he was doing it. Could not ask for more and a credit to the NHS
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear David, Thank you for your feedback, I hope that your son is well and this episode is but a distant memory. I will ensure that the team involved in his care receive your positive comments. Our teams prioritise great communication so it is wonderful to have examples of what a positive impact this has. We also work hard to ensure that our systems are straight forward for patients and work well - it is good to hear you felt this was the case. Many thanks, Dr Steely, GP Partner
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Review titled Offered fast appointment
Rated 5 stars out of 5
by Simone - Posted on 21 February 2023
Lovely doctor saw our very unwell toddler and reassured us he was OK & fighting a nasty virus. Very supportive and so impressed with how quickly we were offered a same day appointment
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Simone, Thank you for your feedback we work hard to offer supportive, caring and efficient service so it is lovely to hear how much of a positive impact this has. I will ensure your comments are passed along to the team members involved. Many thanks, Dr Steely, GP Partner
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
I Was well looked after and the doctor I saw was very thorough and answered all my questions in a professional way Thank you
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback to the practice, I will ensure that the team members involved in your care at the time receive your positive comments. I hope this episode is resolved and you are fully recovered. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Karl - Posted on 09 February 2023
My appointment was 45 minutes late today, due to unexpected circumstances with patients before, but the Doctor I saw was still very patient and helpful
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Karl, Thank you for taking time to feedback on this experience. Keeping to time when unexpected situations arise is difficult and partly the nature of our work. We endeavour to limit the impact of these situations on other patients and the smooth running of our service but sometimes delays are unavoidable. I will ensure that the positive comments you have shared are received by the team and they know their efforts to get this balance right has a positive impact. Many thanks, Dr Steely, GP Partner
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Review titled Kind care
Rated 5 stars out of 5
by Tia Engel - Posted on 29 March 2023
I’m always treated with care and respect , they always answer any questions fully and kindly. I always manage to get my problem treated.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Tia, Thank you for your review - kindness is one of our core values, it is really lovely to hear of the positive impact this has for our patients. I will let the team know, many thanks, Dr Steely, GP Partner
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Review titled Fantastic nurse!
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2023
Great experience the nurse put me at ease and was really clear in her explanations. She demonstrated to me that although I feel my asthma is ok, I need to take my brown inhaler because of my lung swelling.
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback after your appointment with our nurse. They are a fantastic team and I will ensure that your comments are passed on as it makes a big difference to hear the positive impact that their hard work makes. Many thanks, Dr Steely, GP Partner
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Review titled Prompt attention
Rated 5 stars out of 5
by Michelle Clarke - Posted on 18 February 2023
I rang the surgery on Friday @ 1730. Explained my problem to a very efficient practitioner and sent a photo as it was a skin issue. Within the hour I had a phone call back and an appointment Saturday @1530. The doctor I saw was pleasant & thoroughly explaining exactly what she thought the issue was. A prescription was issue and a follow up appointment booked. It was a first class service. Thank you
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Michelle, Thank you for taking the time to send us your feedback. I hope that your skin issue is now resolved and a distant memory. Our team works really hard to ensure we communicate well with all our patients and work efficiently without negatively impacting on the care you feel. I will ensure that your experience is passed on to the team and relevant clinician. Many thanks, Dr Steely, GP Partner
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2023
Easy to book online, appointment on time, very thorough and efficient. Added bonus of health check. Thanks very much
Visited February 2023
Review titled The Wall House Surgery
Replied on 07 November 2023
Dear Anon, Thank you for your feedback - we work really hard to get our clinical appointment systems right. We are always looking for ways to make things better for patients and keep our efficiency up without compromising on our standards of care. It is great to hear you feel this is working well. I will pass this along to all our team involved. Many thanks, Dr Steely, GP Partner