The Westgate Practice
Greenhill H/Ctr,Church St, Lichfield, Staffordshire, WS13 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Perscription review
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
Both my husband and I have experienced difficulty when our reviews are due. Although we have complied by completing and returning information by paper (which was lost twice) or on line asap our percriptions were not activated when due for collection. Neither of us have had reviews by phone or face to face since before the pandemic. We find this both frustrating and concerning
Visited June 2023
The Westgate Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by E.A. Evans - Posted on 23 May 2023
I had a cyst removed at the surgery today the Doctor and his Assistant were fantastic very professional and so friendly. I was very well looked after and I was very grateful for this procedure to be undertaken at the surgery.
Visited May 2023
The Westgate Practice has not yet replied.
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Review titled Mixed reviews
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
I feel like this practice has mixed reviews. Some of the medical staff themselves are brilliant, but the same as every other doctors surgery, getting an appointment is a struggle and even getting hold of them for any other reason can be difficult (especially if you work 8-5 working hours). I had an appointment recently for a mole removal and the doctor & nurse who did it were absolutely amazing. They gave the best care and told me exactly what was going on so I felt at ease.
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for your comments, we are pleased to hear that your recent clinical experience with us was very positive. Unfortunately as you say it is challenging in all aspects of Primary Care in general at present and as a large GP practice we are working hard to use our resources to meet the needs of our patients as best we can. We have recently changed our appointment system, details are on our website www.westgatepractice.co.uk and on our facebook page. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
This practice looks after my elderly parents. I cannot fault any of the staff, or the level of service offered. In difficult times, they always try and do their best. Thank you.
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for your kind feedback, the team are working hard to meet the needs of all of our patients at this challenging time. Your comments will be passed back to the staff. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Great efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Excellent service for skintag removal. Efficient timescale with quick assessment and planned procedure. Very fortunate to have this service offered at local gp surgery. Professional and thorough service - would highly recommend .
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for giving us such positive feedback about your recent experience at your minor procedure. We are pleased to be able to offer this service to our patients. Your comments will be passed to the team. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Apathy becomes dangerous.
Rated 1 star out of 5
by Susan Young - Posted on 04 May 2023
As an ex nurse, midwife, health visitor, counselling psychologist, I have a life time experience of my own practice within the nhs and surgeries across the country. To stand at reception as registered disabled to be told protocol and policy supersede my well being is beyond atrocious. To stand at reception to book my pneumococcal vaccination, to be told to go home and phone to book it, is preposterous. To ask if I can book an appt to discuss my blood results taken today, was met with the same brand of stone walling. I do not have a voice with this practice. This practice does not care. Do the staff actually have a desire to meet their clients needs, or do they prefer to stay apart from the people they subscribe to serving?
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Ms Young Thank you for your feedback, we are sorry to hear that you feel that you did not receive a good level of service. We have been encouraging patients to book appointments via telephone or online to reduce footfall over the past 2 years. However we have recently reviewed our booking system please visit our website www.westgatepractice.co.uk or our facebook page for further information about our system. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Take a day off work if you want to book an appointment
Rated 1 star out of 5
by Jason Charles - Posted on 19 April 2023
If you work and are busy at 8am or midday then good luck! Unless you can call at 8am and commit to waiting on the telephone for the next half an hour, then it is unlikely you will get an appointment. I tried today and failed, so tried again at 12:15 (the earliest I could call) and was once again told to try again, but now tomorrow at 8am.... My suggestion is, if you have an illness then you should book a day off work and hope you get in the telephone system at 8am, before all the other people that are lucky enough to be able to call during normal working hours take up the (still) restricted number of appointment slots. If you cannot do that, then hopefully you will eventually get through before you have either recovered from your illness, or have died. Good luck.
Visited April 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Mr Charles Thank you for your feedback, we are sorry that you have been disappointed with the service offered; we are aware that as a large practice it can be challenging to get through on the telephones. We have recently reviewed our appointment system, the details can be found on our website www.westgatepractice.co.uk and on our facebook page, we are endeavouring to use the resources available to us in the best way to support our patients. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Pathetic appointment system
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
I called for an apppointment on the exact time the appointment system opened in the morning. It was coninually ingaged. After 15 minutes I got connected and was on hold for a further 18 minutes. Finally I was able to speak with the reception to book an appointment only to be told all appointments were gone. This is the my experience every time I call. Every one I know who is also with this practice tells me the same story.
Visited February 2023
The Westgate Practice has not yet replied.
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Review titled Terrible receptionists
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
While I sympathise that it's a busy practice and staff are under pressure, I don't think there is any need for the reception staff to be so rude. I once called in pain, needing antibiotics due to a recurring infection, and the receptionist reduced me to tears with the way I was spoken to and leaving me unsure whether a doctor would call back. I was also missed off the list for a flu jab, despite having one every year since childhood. I called and asked several times when the clinics were and was told to be patient and wait for the text. Of course, by Christmas I hadn't been contacted and was told I'd now missed the boat. Luckily a kind nurse during an asthma review stepped in and said they did have spare, apologised, and said she'd make sure I was back on the list next year. Admin errors aren't the end of the world, but the receptionists wouldn't even try to fix their mistake, let alone apologise.
Visited January 2023
The Westgate Practice has not yet replied.
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Review titled Antiquated appointment system
Rated 1 star out of 5
by Kevin Highfield - Posted on 04 January 2023
Virtually impossible to make a appointment, totally outdated and not usable for anyone that has to work to pay the bills needs changing ASAP.
Visited January 2023
The Westgate Practice has not yet replied.