The Westgate Practice
Greenhill H/Ctr,Church St, Lichfield, Staffordshire, WS13 6JLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Westgate Practice.
Reviews
-
Review titled Good luck getting an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
This practice refuses to provide appointments for any day other than the one you call. The process of getting an appointment is: Arrange your life so you nothing to do for at least 45 minutes from 8am. At 8am start calling the practice over and over and until eventually you don't get a line busy tone. Negotiate the menu system and join a queue. Eventually someone will answer and tell you no appointments are available. With luck it'll now be no later than around 8:45am. Repeat this process every day and theoretically you will eventually get an appointment. Hopefully you get an appointment before you become overwhelmed by the inconvenience, the wasted time, and the stress and anxiety induced by being repeatedly refused an appointment. GP practices should not be allowed to operate an appointment system like this practice does. Every refusal of an appointment is a failure to provide healthcare. This practice must be failing a lot of people. I find it concerning that this website says the practice is currently accepting new patients when it is demonstrably unable to reliably provide services for the patients already registered.
Visited December 2022
The Westgate Practice has not yet replied.
-
Review titled Very Efficient Service
Rated 5 stars out of 5
by Niclas Williams - Posted on 05 November 2022
Visited today to get my covid vaccination and was in and out in about three minutes. All the staff on duty were extremely courteous and efficient. Great service as ever.
Visited November 2022
Review titled The Westgate Practice
Replied on 08 November 2022
Dear Mr Williams Thank you for taking the time to give feedback on your positive experience at the flu/covid clinic on 5th November. It was another very busy day for the team; we are pleased to hear that you found the process to be both speedy and pleasant. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2022
Although I did not have an appointment for my autumn covid and flu booster, they allowed me to have them without any fuss. Thank you.
Visited November 2022
Review titled The Westgate Practice
Replied on 08 November 2022
Dear Patient Thank you for taking the time to feedback about your experience at the clinic on Saturday. It was a very busy day for all the team; we are pleased to hear that you were able to get your vaccinations. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Efficient Jabs
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
I have just had my Covid and flu jabs at the Westgate Practice. The whole procedure was organised very well and I was impressed by the efficiency.
Visited November 2022
Review titled The Westgate Practice
Replied on 08 November 2022
Dear Patient Thank you for your kind review; the staff involved will be pleased to hear of your very positive experience. We endeavour to organise the clinics to ensure that the process is safe and there is minimal waiting time. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Good Practice
Rated 5 stars out of 5
by Patricia Roberts - Posted on 01 October 2022
Having been with this Practice for over 30 years, l have never felt the need to transfer to any other. It has good caring doctors and staff but like all others suffers from staff shortages which makes it difficult sometimes for patients to get appointments.
Visited October 2022
Review titled The Westgate Practice
Replied on 04 October 2022
Dear Ms Roberts Thank you for your kind feedback about your positive experience at the practice over such a long period. We do endeavour to engage all the necessary staff we can, but demand for appointments is very high at present and unfortunately space is limited within the building. Thank you for your understanding, Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Very happy with practice
Rated 5 stars out of 5
by Marion Stait - Posted on 22 October 2022
Just been for 3rd covid top up jab, exceptionally well organised and very friendly staff and Docters Thank you.
Visited October 2022
Review titled The Westgate Practice
Replied on 25 October 2022
Dear Ms Stait Thank you for taking the time to feedback about your experience at the vaccination clinic on 22nd October, it was a very busy day for all the staff. We are pleased to hear that you found it to be well organised and everyone to be friendly, we do try to make it as pleasant an experience as possible. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Well organised visit
Rated 4 stars out of 5
by Alan Barton - Posted on 01 October 2022
Had to attend for Flu vaccine. Every thing was very well organised, staff were very welcoming. Layout of the exits and through flow of patients had been really well planned. Separating Covid vaccine and Flu vaccine patients kept the flow moving.
Visited October 2022
Review titled The Westgate Practice
Replied on 04 October 2022
Dear Mr Barton Thank you for taking the time to feedback about your experience at our Saturday Clinic. We are glad that you found it well organised and efficient. Our staff and volunteers do try to make it as pleasant an experience as possible. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Sorted at last
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
I am new to this practice but after 3 visits to the asthma nurse and carrying out her instructions I have stopped coughing. I cannot believe it as I have had the cough for years and assumed I was stuck with it. Thank you so much.
Visited October 2022
Review titled The Westgate Practice
Replied on 25 October 2022
Dear Patient Thank you for your positive feedback with regards to your care for your asthma. We are pleased to hear that our specialist practice nurse was able to help you with your cough and that you are now feeling better. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice