The Willows Practice
Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Mary Georgiou - Posted on 05 July 2024
My appointment was on time the blood nurse checked through the form making sure the information was correct remembering me from my last visit. She was efficient caring and very professional. A pain free experience.
Visited July 2024
The Willows Practice has not yet replied.
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Review titled The Wonderful Willows Practice
Rated 5 stars out of 5
by Cyndy Lessing - Posted on 18 June 2024
The practice has been transformed! The doctors and team have shown what a great medical practice looks and feels like - easy to get an appointment, whether phone or face-to-face and wonderful care and attention when visiting. My visit on the 11th June was on time and not rushed and the lovely doctor listened and made the necessary referrals with ease. Thank you.
Visited June 2024
Review titled The Willows Practice
Replied on 18 June 2024
Dear Cyndy, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had such a positive experience with our practice. Our team works hard to ensure that appointments are accessible and that each visit is thorough and unrushed. We're glad to know that your appointment on June 11th met your expectations and that our doctor was able to provide the care and attention you needed. Your appreciation means a lot to us, and we look forward to continuing to provide you with excellent care in the future. Warm regards, Willows Medical Practice
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Review titled Excellent Practice
Rated 5 stars out of 5
by Deborah Smith - Posted on 22 April 2024
Always get a call back on time and always helpful friendly staff and lovely Doctors who are very understanding and not embarrassing to discuss any concerns I am very happy with my surgery and staff my experience today with the doctor was excellent
Visited April 2024
Review titled The Willows Practice
Replied on 18 June 2024
Dear Deborah, Thank you so much for your kind words and positive feedback. We are delighted to hear that you consistently receive timely callbacks and find our staff friendly and helpful. It is also wonderful to know that you feel comfortable discussing your concerns with our understanding doctors. We strive to provide the best possible care and are thrilled that your experience today was excellent. Your satisfaction is our top priority, and your feedback motivates us to continue providing high-quality service. Thank you once again for your kind review. Best regards, Willows Medical Practice
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Review titled Great Doctors
Rated 5 stars out of 5
by Shazna Begum - Posted on 22 April 2024
My Doctor the one I saw today was amazing. Extremely quick at diagnosis and treatment. She did more than what I went in for. She went above and beyond. She took great care of me. Very polite, kind and understanding of my situation. The Surgery seems to be so much better after all the changes. I did not have to wait for long to be seen or to get an appointment. Great work. Keep it up!
Visited April 2024
Review titled The Willows Practice
Replied on 18 June 2024
Dear Shazna, Thank you so much for your kind words and positive feedback! We are delighted to hear that your experience with us was exceptional and that our doctor provided swift and thorough care. It's wonderful to know that the improvements we've made at our surgery are making a difference. We always strive to offer the best possible service and care, and your recognition means a lot to us. Your feedback motivates us to keep up the great work and continue to provide excellent healthcare to all our patients. Thank you for taking the time to share your experience. We look forward to serving you in the future. Best regards, Willows Medical Practice
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Review titled Improvement
Rated 4 stars out of 5
by Paul Brown - Posted on 07 November 2023
The Willows Medical Practice has had a rough few years but thankfully I am pleased to say it seems to have turned a corner. Obtaining an appointment is still challenging but then that is mirrored across the whole of the Country. What I have noticed is the care for patients has improved, more responsive and more pro-active contact and management. The whole management of the surgery seems to improved. A very welcome improvement. Well done The Willows.
Visited November 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Paul Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Thank you The Willows Medical Centre
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Review titled Wonderful practice
Rated 5 stars out of 5
by Elaine Nash - Posted on 16 October 2023
I recently joined willows practice & have been so impressed by the the helpfulness of the doctors & reception staff they have been wonderful
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Elaine, Thank you for taking the time to share your feedback about your recent experience at our surgery. Please be assured that we value your feedback and will use it to improve our services. We strive to create a positive and welcoming environment for all our patients Kind Regards The Willows Medical centre
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Review titled Considerate Practice
Rated 5 stars out of 5
by NITI KAUSHAL - Posted on 05 October 2023
I called the surgery in the morning. There was only a brief hold in the queue. Appointment was given promptly. The staff is very understanding, adjusting and willing to help. Willows have really improved . Keep the good job.
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Niti, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Best Regards The Willows Medical Practice
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Review titled Nice practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 October 2023
Good practice ,our family is with them from 8 years.good doctors & nursers.receptionist are ok as well but dnt like the telephone appointments i wish they can make it available in person instead.
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Patient, Thank you for taking the time to share your feedback about your recent experience at our surgery. We have now provided more face to face appointments, which you can get by calling on the day at 8am. We also have a online triage system which can be used by going to our practice website. Kind regards The Willows Medical Practice
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Review titled Positive experience
Rated 5 stars out of 5
by Michelle - Posted on 06 October 2023
I learned today that the practice has changed hands. I was able to call at 8.00 and get through to speak to someone immediately, i was given an appointment for that morning and also received a text message confirming this. When arriving for my appointment the waiting area was quiet and calm. I was seen promptly, the doctors were thorough and very personable. Overall it was the most positive doctors experience i have ever had.
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Michelle, Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Best Regards The Willows Medical Centre
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
I have been with this practice for over 10 years. Its always been difficult to get through to phones and get appointments. Since the last 5 months there has been some sort of break through. Phones are answered and has call back system. Staff is polite. All the gp's are fantastic and go that extra mile. I was able to talk to the manager who bought me in and took time to listen to my opnions. She said "your opinion matters as its your practice" This new management team has turned this practice around. Keep up the good work.
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Patient, The practice appreciates your "Positive" feedback. Reception / admin staff & Clinicians continuously look at ways in improving patient experience. The new telephone system has been in place for nearly 6 Months and has provided significant improvements in the way the calls are handled and dealt with. Best Regards The Willows Medical Centre