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The Willows Practice

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about The Willows Practice.


Reviews

Displaying 81 to 90 of 100

  1. Review titled Efficient

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 April 2023

    I saw a lovely doctor today, Kind, Caring and efficient, I highly recommend her. I was also seen on time.

    Visited April 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Patient. Thank you for making the effort to leave a review and thank you for passing on your positive comments. It is much appreciated

    Report as unsuitable


  2. Review titled Caring practice

    Rated 5 stars out of 5

    by Jack Lessing - Posted on 30 March 2023

    The Dr's I have had delt with in this practice have always been kind and provided me with very good advice and referred where necessary.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Jack. Thank you for writing this review. We are very grateful for positive comments. I will certainly pass on your praise to the doctors. Thank you once again

    Report as unsuitable


  3. Review titled Practice hampered authority rules

    Rated 3 stars out of 5

    by Anonymous - Posted on 29 March 2023

    The district nurses referred my wheelchair bound mother to the surgery HCA, who was then told she could no longer offer assessment and dressing services by the health authority so we are now expected to travel to very difficult to access clinics. Rendering the service virtually inaccessible

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Patient. I am so very sorry for the predicament you find yourself in and genuinely sympathise. After providing a dressing service for so long it is very upsetting for the HCA's to now have to deny this service to our patient population. Most of the patients we helped were elderly and that makes it even harder to accept. We can only hope that replacement service meets your needs.

    Report as unsuitable


  4. Review titled Sympathetic and caring staff

    Rated 4 stars out of 5

    by Anonymous - Posted on 08 March 2023

    Blood test. Experienced nurse pract Caring. Professional. Knowledgable. Proactive today, and has always been.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 02 May 2023

    Dear Patient. Thank you for bothering to write a review. I will certainly pass on your praise to the nurse. It good to receive positive comments and certainly makes the job worthwhile.

    Report as unsuitable


  5. Review titled Kind, caring doctor.

    Rated 5 stars out of 5

    by Karen - Posted on 21 March 2023

    I had a call back from the doctor within 30 minutes. I felt listened to & understood. She was the nicest doctor I have ever spoken to.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Karen. Thank you for writing your review. I will pass on your comments which will be gratefully received.

    Report as unsuitable


  6. Review titled Good practice

    Rated 4 stars out of 5

    by Aton - Posted on 17 March 2023

    It can be difficult to get through on the phone at 8.30 to book an appointment for the day but once you're through you get to speak to a doctor the same day.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Aton. Thank you for bothering to write this review. We try very hard to provide a good service. Thank you once again.

    Report as unsuitable


  7. Review titled Fantastic practice

    Rated 5 stars out of 5

    by Mrs Susan Brewer - Posted on 11 March 2023

    This medical practice is superb. The front reception staff are polite and friendly and are always willing to help. The doctor's are also amazing. They do not make me feel rushed, are genuinely caring and do their best to help when I need them

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Mrs Brewer. Thank you for the positive review. The reception team have a difficult job and to receive praise definitely helps them through the day. Our doctors try very hard to provide a service they themselves would expect so thank you once again for taking the time to write this review

    Report as unsuitable


  8. Review titled Excellent Service

    Rated 4 stars out of 5

    by Kashif Chaudhary - Posted on 22 March 2023

    It was my first visit ti this surgery and i am very happy the i have been seen. Dr. Was so helpful and keen to do necessary routine checke. Overall I am very happy to come to this surgery.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Kashif. Firstly let me welcome you to the practice and thank you so much for bothering to write a review of your experience. I will certainly pas on your comments to the team. Once again thank you

    Report as unsuitable


  9. Review titled Reassuring

    Rated 4 stars out of 5

    by Anonymous - Posted on 20 March 2023

    Like most GP practices nationwide, it can be a real task obtaining an appointment. However, if you do stay the course and succeed in speaking with a doctor, it’s well worth it. The doctors at the practice are professional, easy to speak with, reassuring, and very quick to act when you have a concern. Ultimately, this is what you want in a doctor. The practice also takes follow up seriously. Thus, I’m constantly reminded to get my daughter’s asthma reviews with the pharmacist up to date. I’ll certainly recommend if you’re new to the area or looking to change practice.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 04 May 2023

    Dear Patient. It is greatly appreciated when someone takes the time to write a review for us. To receive such high praise is something to keep us all going. I will certainly pass on your comments to the team.

    Report as unsuitable


  10. Review titled A very happy patient

    Rated 5 stars out of 5

    by Nuala Demetriou - Posted on 02 March 2023

    I have built up a lovely rapport with the receptionists at The Willows, which I believe is very important. They are always ready to help and friendly and extremely knowledgeable also. The Doctor who I recently have been dealing with is the most patient and caring lady. Just a joy. I feel that she really does care about my concerns. An exceptional lady.

    Visited March 2023

    Report as unsuitable

    Review titled The Willows Practice

    Replied on 03 March 2023

    Thank you so much for your review. The staff and doctors at the practice work so hard and it's always nice to hear they are appreciated. I will certainly pass on your comments which I know will brighten the day for them.

    Report as unsuitable