Thorndike Partnership
Health Care Centre, Longley Road, Rochester, ME1 2THContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Thorndike Partnership.
Reviews
-
Review titled Much improved medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2025
Accompanying my wife for her doctors appointment I happened to mention as an afterthought to the doctor a problem I had. I was pleased that instead of telling me to book an appointment I was given advice on treatment which was appreciated.
Visited February 2025
Thorndike Partnership has not yet replied.
-
Review titled Improving and excellent service at the Thorndike
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
Following a routine blood test I was called by the doctor asking me to come to the surgery to discuss the results. An appointment was made, within the hour,by the doctor to see the nurse who performed several checks. After that I had a consultation with the doctor who not only discussed my blood test but diagnosed another issue and arranged a hospital appointment for further investigation
Visited February 2025
Review titled Thorndike Partnership
Replied on 21 February 2025
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the prompt care by the Doctors and Nurse and referred on for further investigations. We will pass your feedback onto our team.
-
Review titled Nurse excellent
Rated 5 stars out of 5
by Kathleen oblein - Posted on 24 January 2025
Had blood tests, urine tests and heart ecg all preformed with great care and lots of information, explained everything very well in room 12a at 15.30 pm
Visited January 2025
Review titled Thorndike Partnership
Replied on 28 January 2025
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the care and information given by our health and wellbeing coach, We will pass your feedback onto her.
-
Review titled Very compassionate Doctor and Responsive Practice
Rated 5 stars out of 5
by Stefan - Posted on 04 November 2024
My mother was given an appointment a day after we submitted an e-consult. We saw a very kind and caring GP and she addressed all of our concerns. The practice has arranged for the required tests and referrals. Thank you Dr and Thorndike for your hard work and commitment.
Visited November 2024
Review titled Thorndike Partnership
Replied on 08 November 2024
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the GP king and that they addressed all of your mothers concerns. I will pass your feedback onto all of our staff members.
-
Review titled Awful Experience
Rated 1 star out of 5
by Ehimy Guzman - Posted on 27 September 2024
I've had severe pain and I've been trying to get an appointment with this practice for a few weeks. Numerous phone calls and attempts but it just seems impossible. What does one have to do to get an appointment in this practice? Please enlighten me.
Visited September 2024
Review titled Thorndike Partnership
Replied on 08 November 2024
Dear Ehimy, we apologise you feel that it is impossible to obtain a GP appointment, if you are having difficulty completing the online form please contact the reception team and they would be able to assist you. The Modern General Access Model is recommended by NHS England and is designed to better allocate existing capacity to need, making full use of a multi-professional team across multiple services and helping GP’s and practice staff to optimise use of their time to where it is needed most. Key features of this model include structured information gathering including via online consultation tools and using one care navigation and workflow process across all channels to assess and prioritise needs safely and fairly and to effectively get patients to a suitable health professional or service in an appropriate time frame.
-
Review titled Amazing nurse
Rated 5 stars out of 5
by Nina - Posted on 06 August 2024
Brought my daughter in for her pre school boosters and the nurse was absolutely amazing. Really made my daughter feel at ease and spoke to her like an adult. She explained all the wasy through what was going to happen and when and also after how brave she was. She even had a party bag for my daughter to take home. The nurse was incredible. Thank you so much for making this worrying journey as a parent so easy.
Visited August 2024
Review titled Thorndike Partnership
Replied on 16 August 2024
Thank you for taking the time to write this positive feedback about the Practice Nurse. We are glad you found the staff friendly and helpful. Your kind words will be shared with the team. Thank you .
-
Review titled Excellent Service
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
I was asked to have some bloods tested by the Nuclear Medicine team. I called the surgery, spoke to the receptionist and was offered a same day appointment. The care by the clinician was excellent, as she checked the background to the testing, discussed further testing and gained all the blood samples whilst talking to me throughout to keep me at ease. Her communication, professionalism and interaction with me was a brilliant example of how to do it. Thank you.
Visited August 2024
Review titled Thorndike Partnership
Replied on 16 August 2024
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the staff friendly and helpful. Your kind words will be shared with the team. Thank you too for your positive feedback.
-
Review titled Impossible to get appointment
Rated 1 star out of 5
by Claire Bonthrone - Posted on 24 May 2024
I have tried 3 times to get an appointment. Each time I have been told the Thorndike can’t help me and to try 111, a pharmacy or A&E instead. I have spoken to 111 who referred me to a pharmacy who then told me I needed a GP appt. Additionally, my physio has recommended that I request an ultrasound via my GP. Still they won’t see me. My health issue is neither an emergency nor due to an accident so I am reluctant to visit A&E as it would be inappropriate to do so and put more undue pressure on them. It’s alarming that I am unable to get my issue (which I am advised may be degenerative) addressed by this surgery.
Visited May 2024
Review titled Thorndike Partnership
Replied on 04 June 2024
Thankyou for taking this time to write this review, we apologies for any issues you have experienced. Contact will be made to discuss further with yourself. yours sincerely Thorndike Partnership.
-
Review titled Leave well alone
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Contacted 111 about a week ago as I did not want to ring thorndike because I know would not get a appointment for a lump on my head by my ear `111 told me to call thorndike and tell them they need to see me within 3 days when I finally got though to thorndike they told me to to fill a online form in and we will get back to you in 24 hours the form never got to them so I rang them and they said fill it in again so I did and again they did not get my online form so I rang again and the receptionist fill it in for me and I get a text 8 hours later saying they can’t see me because they have reached full capacity and they are unable to accommodate me and I need to ring 111 ,up to this point it’s been a week of messing around and I’ve still got that lump on my head .the place needs shutting down it disgusting
Visited April 2024
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for your feedback. Unfortunately, as you have left this review anonymously, I am unable to look what happened with you individually, if you can kindly get in touch via email: thorndike@nhs.net with your information I can then investigate what happened and identify any learning.
-
Review titled Genuinely Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I've had the displeasure of having the thorndike as my GP for a number of years now, and it's honestly gone from bad to worse. Previously, they had a system in place for on-the-day appointments where you'd have to call at exactly 08:00am to be in with any chance of getting one - and if you happen to already be working by 08:00am? Then you can wait six to eight weeks for a scheduled appointment. Which was already bad, but it's since become much worse. Now, you can't even get through to them, so when you have a very simple problem to treat, but that requires a GP to administer, you fill out a form which goes to triage so they can tell you they have "reached full capacity" and are "unable to accommodate your request" for a GP appointment. So you go through 111, who direct you to a pharmacist, who makes a specific request with the thorndike to see you. And naturally, that gets completely ignored. And when you call them the next day to get seen, you get told it's going to triage again. And then you get a text telling you that you can't be seen again, and to go to A&E for something that is neither an accident nor an emergency. Absolute lunacy. What's worse, sadly, is if you're waiting for a Shared Care Agreement (like a long term prescription) of any kind; I have a disability which can be treated with prescription medication, and the team I did titration with sent over a SCA request to the thorndike once titration ended. It took over six months (!!!) for somebody to even look at it, only for them to say "no", because there was one very slight concern and they wouldn't pick up the phone to resolve it. I'm still waiting to hear back on my SCA, and I've been waiting for more than a year at this point. And there's nothing any of the reception staff seem to be able to do about any of it - they're all rather friendly, especially for being on the receiving end of what must be so many unhappy phone calls; but the people making the decisions at thorndike? Horrifically desensitised to the needs of their patients, and flagrantly unethical in how they handle the people that should be in their care.
Visited April 2024
Review titled Thorndike Partnership
Replied on 21 May 2024
Thank you for your feedback. Unfortunately, as you have left this review anonymously, I am unable to look what happened with you individually, if you can kindly get in touch via email: thorndike@nhs.net with your information I can then investigate what happened and identify any learning.