Thurleigh Road Practice
88A Thurleigh Road, Balham, London, Greater London, SW12 8TTContact details and opening times
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Reviews
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Review titled Completely inaccessible now
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
It's really the case! You have to fill an online form to receive a link two days later to book an appointment to be called a week or more later to explain why you want to see a GP. Thurleigh Road Practice have now said they will not accept emails, and you cannot either book an appointment by phone or online (as until very recently you could, even though often there were only slots 6 weeks in advance, or sometimes none at all). Instead you have to fill in a very short and inadequate 'triage' form sent to your phone and wait 2 days... to receive a link which gives you long slots of time (a week from booking!) in which a clinician will call you, at some unspecified point - good luck picking up the phone! - to... ask you for more information about what you want to book your appointment for, and then, hopefully, book an appointment, although I haven't even got to that stage yet. I want to weep. I'm only trying to book a in follow up that my GP already told me to book in. I honestly don't think anyone could make this up - although guess they want people to pay for their private services through making their NHS services so horrendously inaccessible. They shouldn't be allowed to have an NHS contract if they make it so hard for people in the local community to access NHS services.
Visited June 2023
Thurleigh Road Practice has not yet replied.
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Review titled Personal Experience
Rated 4 stars out of 5
by Robin Cooke-Hurle - Posted on 21 June 2023
I have read and heard a great deal negative about Thurleigh Road Practice so I thought I would post an experience I personally have had today. At 11.45 this morning I posted details of a dermatological issue on the online triage form. I am reasonably computer savvy so filled it all in carefully and fully. Nevertheless I was amazed when I received a call from a GP at 15.40 for an informed discussion of the issue and to arrange further treatment. I honestly think it was almost certainly much quicker and no less effective than making a conventional GP appointment. I know it is a sample of one, but nonetheless I am both impressed by and grateful for the service.
Visited June 2023
Thurleigh Road Practice has not yet replied.
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Review titled Completely in decline, avoid.
Rated 1 star out of 5
by Tobi Kirby-Hogarty - Posted on 16 June 2023
Cannot get hold of them. Just cued 45 minutes, someone picked up eventually and instantly put the phone down (before I could talk) to get rid of me. Recued. Currently in excoriating pain, can't walk with suspected grade 3/ 4 groin tear. Can't get hold of doctor to get pain medication, assess whether I need an operation. NHS is understaffed, we know, but no duty of care to customers, regularly mess stuff up with prescriptions, staff often rude.
Visited June 2023
Thurleigh Road Practice has not yet replied.
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Review titled decline in patient care
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
I've been a patient here for more than 20 years. It used to be an excellent practice. But now... the management of the practice has collapsed. It takes half an hour to get through on the phone - they say "if you have a medical emergency please wait". You could be dead before anyone answers the phone. I think the doctors are badly served by the management - if you could call it that. Maybe a symptom of the general malaise of the NHS. I note that only positive reviews are ever responded to - whereas the practice should be urgently dealing with its serious failings. A practice in serious decline.
Visited May 2023
Thurleigh Road Practice has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
This practice is genuinely one of the worst practices I have ever come across, getting an appointment is borderline impossible as the receptionists never pick up the phone. I’ve been told wrong information from the receptionists on multiple occasions as well as pre booking an appointment for a slight emergency and never getting called. Never mind the attitudes of some of the receptionists being absolutely awful. I’ve called at 8am on the dot on multiple occasions to get an appointment and never had anyone pick up the phone, it’s is never an easy relaxed experience.
Visited May 2023
Thurleigh Road Practice has not yet replied.
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Review titled Declining quality of service
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2023
I have been a patient at this practice for over 20 years - I used to regard it as a model of medical care. But its standards have collapsed. I waited 40 minutes today to try to book a phone call with a doctor - and eventually gave up. It is hard to contact the practice at the best of times. Everything has been transferred to an unsatisfactory online site. There are some excellent people working at the practice but how does one access them? The reception service is hopeless - not at all helpful even when one can contact it. In short this practice - which was once excellent - has declined, largely thanks to poor management.
Visited May 2023
Thurleigh Road Practice has not yet replied.
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Review titled Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
The doctors - if your blood pressure can survive the stress of getting an appt - are great. But after 15 years at this practice I feel there’s no option but to leave. navigating their booking system is like being in the Matrix or being gaslighted - they seem to believe they have a system that works but it certainly doesn’t work for patients. This week I have rung three times, been on hold for ever, received texts that are pointless, been online (patient access at 7.30am. and the practice website at 8am as instructed) and reassured I can have a same day appt if I follow the instructions on these sites. But I am still no closer to getting an appt. I am tech literate, I am an intelligent person, but you are kidding yourselves if you think anyone who uses this practice thinks this ‘system’ for getting medical help works in any way. I speak to patients of other surgeries and they can ring or go online, get an appt and see a doctor - they can’t understand the mess at my practice.
Visited April 2023
Thurleigh Road Practice has not yet replied.
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Review titled Don't bother phoning usless you have an hour
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
The automated service is terrible. You wait for 30 - 50 mins before they pick up. And the recorded message send me around the bend "your call is important to us" - well if it was, please pick up. The doctors and nurses are great - once you have made the impossible appointment.
Visited April 2023
Thurleigh Road Practice has not yet replied.
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Review titled Greatly improved service
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
New computer system recently installed has made making an appointment amazingly easy. This morning I left a message for blood testing and by 10 am I had collected my forms and this afternoon had bloods taken at St John’s Health Centre. Impressive and hugely improved service for which I am grateful and thankful
Visited March 2023
Thurleigh Road Practice has not yet replied.
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Review titled Recent experiences of Thurleigh Rd Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
I have always found this practice helpful and efficient. Over the past six months or so I have used them a lot more than before and have been extremely pleased with the services I have received. I have been contacted and seen quickly and treatment plans have been swiftly instigated. I would recommend them. I have also been very impressed with St George's.
Visited March 2023
Thurleigh Road Practice has not yet replied.