Tilbury Health Centre
London Road, Tilbury, Essex, RM18 8EBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tilbury Health Centre.
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Elias A - Posted on 05 January 2024
Very attentive, helpful and the nurse was exceptionally good in answering all my questions. I can't fault the service I received.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Elias Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Patrick F - Posted on 04 January 2024
Receptionist was very good and polite. Gave me an appointment in quick time. Thankyou. Doctor was very professional, listened to what I had to say and acted upon findings, excellent.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patrick Thank you for taking the time in leaving your review of your recent experience. Kindest Regards Sara Hitchen Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Iris B - Posted on 03 January 2024
I rang for an appointment for my husband and just expected a phone call in a few days but was given a face to face today, absolutely brilliant service.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Iris Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Seeta M - Posted on 03 January 2024
The receptionist lady which I can’t think of her name in tilbury doctors always is so helpful and always so pleasant
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient, Thank you for taking the time in leaving your review. I am pleased that our Receptionist at Tilbury Health have been pleasant and helpful. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
How helpful and polite and jolly the receptionist was. Dr was very good felt I was being thouroughly checked.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient Thank you for taking the time in leaving your review. I am pleased that are team was both helpful and polite. Your feedback has been passed onto our team. Kindest Regards Sara Hitchen
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Review titled My experience
Rated 5 stars out of 5
by Diana P - Posted on 19 January 2024
The Doctor's quick action in diagnosis my illness and getting the emergency x-ray and blood test done. The Receptionist was also very helpful and friendly in responding to any questions. This is the kind of service you need from NHS Staff when you are not well.
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Diana Thank you for taking the time to leave a positive review of the service you have received from our team I have passed on you feedback to our team leads. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Shelley W - Posted on 19 January 2024
Very efficient however as the centre doesn’t open until 8am you can’t have appointments at 8am as you are reliant on someone opening the gates early in order to be in time for the appointment
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Shelley I am sorry for the experience you have making an appointment. We do currently review and monitor our patient access route for making appointments. Your comment has been taken on board and will be presented at our senior managers meetings, where we review all patients feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
Didn’t ring on day they said they would so hand to rebook again the next day. however was able to receive medication needed same day as phone call
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently experienced at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Ricky N - Posted on 19 January 2024
Lack of intrest shown by the doctor. Doctor told me i would recive a call to collect the letter he was supposed to write me but this hasent happend
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear Ricky I am sorry for the experience you have recently experienced at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 1 star out of 5
by John R - Posted on 06 January 2024
Came out of Braintree hospital after carpel tunnel surgery 15th December. Told to go straight to my GP and was told to go 29th December 3.15 to have stitches out ..Went on that day they said they didn’t know anything about this appointment even thogh it was eritten down in their handwriting .Luckily Tilbury had a nurse who was able to take them out .Not the first time after my prostate was removed Southend hospital wrote to the GP for tablets .When I went to the surgery they said they had no record of me having my prostate out and asked if I was at the right GP surgery .I have been a patient there all my life 75 years ? Thought this was terrible
Visited January 2024
Provided by Working Feedback
Review titled Tilbury Health Centre
Replied on 12 May 2024
Dear John I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care