Torrington Park Group Practice
Torrington Park Health Centre, 16 Torrington Park, North Finchley, London, Greater London, N12 9SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Torrington Park Group Practice.
Reviews
-
Review titled „ no words for such a bad service „
Rated 1 star out of 5
by Daniel s - Posted on 20 December 2022
Gp constantly missleading informations, stuff is unprofesional rude, without any authorities giving wrong false test results over the phone! take ages when enquaries about anything! no any skills and behaviour of stuff is ridicules! Appoitment over the online form only By 10pm appoitments full! Always short of stuff no chance to book anything! Menager is out of reach! Practice has no skills to deal with people with anxiety depression and panic disorder given more stress instead ! 80 yr old people are pushed to use online form as this is rule and for most is very dificult! Simple prescription cant be done over the phone needs to send email then u need to chase them up few days to get prescription! Medical report is super dificult to receive first need to go trough all sort of online signature receive pins txt emails and after two weeks if u lucky u get short copy of the report no any emergency appoitments avaible best to stey away!
Visited December 2022
Review titled Torrington Park Group Practice
Replied on 11 January 2023
Dear Daniel, I’m sorry that you feel like you have received poor service from the surgery. Firstly, our staff do not give out test results unless it states clearly that it does not require any action. If the results are something that needs to be discussed with a clinician, our staff will say your results needs to be discussed in an appointment. Due to being overwhelmed, we turn off the eConsult function and there is not a set time when it goes off. However, patients are still able to call the surgery and get an appointment on the same day if they believe it’s urgent. We have hired extra staff to deal with the extra workload that the surgery is facing. The last few years have been very challenging for staff, and we understand it’s been challenging for patients too. We are committed at Torrington to offering the best service possible. As one of the manager’s, I am always available to talk to unhappy patients or patients are free to email the surgery to address their concerns. Our preferred method of communication is via eConsult. It helps clinicians with triaging patient queries and signposting them to the right service. It also brings down the queuing time on the phone so that patients who need to contact us urgently can do so. We understand that some patients are unable to do eConsults for various reasons. We have always helped this cohort of patients by doing eConsults on their behalf. Most GP surgeries since COVID have asked patients to send prescriptions via email. This is a way of having an audit trail between the surgery, the patient, or the chemist. This is also a great way for us to see if there are any issues with prescriptions we can identify, such as prescriptions coming in too late from the chemist. We also do understand some patients may need their medication more urgently, so we will then assist them with ordering their medication. Medical reports often contain information about patients. As a surgery, we must make sure that the patient consents to us disclosing their information. Some medical reports do not fall under the scope of non-NHS work, and we do it as additional work. Therefore, the turnaround time can sometimes be slightly longer than a patient would ideally like it to be. If there’s any more problems, feel free to call the surgery and ask to speak to one of the managers. Alternatively,, please enquire about joining the PPG meetings. This will allow you have an open forum to discuss any issues that you may have.
-
Review titled Atrocious with prescriptions
Rated 5 stars out of 5
by Fay Gooding - Posted on 17 March 2023
Since 2014 I have struggled to get prescriptions for the correct medications, in the correct dosages, or even for a full month. I have made many complaints, and my emails are completely ignored. I have been left without medication for Bipolar disorder repeatedly, and they lie on their website saying a prescription takes 72 hours... I've not had a prescription sooner than 14 days in years. I've had all sorts of excuses for this, but it is their default to never accept responsibility. If they were decent people they would change their website so people are aware that even an incorrect prescription will take 14 days minimum. Nobody with bipolar should have to send emails literally begging for their prescription. If and when something terrible happens, I will be blamed for 'not being compliant' despite the fact I have no medication available to take on a regular basis. If you have any say or a better option do not register at this surgery, especially if you have a potentially life threatening need for regular, reliable prescriptions! I can now no longer work, and I can't see that changing anytime soon because I simply cannot depend on any medication being issued correctly or in time. Honestly just atrocious. In September last year alone, I collected my prescription 3 times as they attempted to get it correct... I ended up with 24 and a half days worth of medication in total! These people are an absolute joke.
Visited December 2022
Torrington Park Group Practice has not yet replied.