Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service from Tower Healthcare today
Rated 4 stars out of 5
by Lynne - Posted on 31 January 2025
I called in to book an NHS Annual Review at Greenmount - the receptionist there was brilliant and found me a cancellation that same afternoon at the Tottington surgery. What a lovely experience from Geraldine the Healthcare Assistant who carried out the review. She was absolutely wonderful, explaining everything as she went along, offering advice on diet etc and actually listening to what I wanted to say. It was so good to have such a positive experience after reading so many negative comments on the local Facebook pages over the past few weeks. Well done Tower and especially well done Geraldine.
Visited January 2025
Review titled Tower Family Healthcare
Replied on 03 February 2025
Dear Lynne, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. The healthcare assistant and reception team were delighted with your lovely comments - thank you again. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Timely, efficient, robust care and treatment
Rated 5 stars out of 5
by Sarah Assen - Posted on 09 January 2025
Having been a registrant at Tower Family Practice, and Tottington Surgery prior, I have received nothing but excellent care and treatment throughout. I am always pleasantly surprised by the continued innovation and the broad range of services available within this primary care provider, but moreover the accessibility. A recent example of this was yesterday, I was able to contact the surgery in the morning, speak with a nurse, send a photograph of my tonsils into the surgery and obtain a prescription for antibiotics long before the close of business the same day. This level of responsiveness allowed for timely treatment, supported me not having to attend the surgery and allowed for another patient to have a valuable face to face consultation.
Visited January 2025
Review titled Tower Family Healthcare
Replied on 09 January 2025
Dear Sarah, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received and want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regards Sally Webster - Compliments and Complaints Manager.
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Review titled Amazingly helpful gp
Rated 5 stars out of 5
by Ruth Taylor - Posted on 17 January 2025
I had an appointment with a gp at Minden medical Centre on Tuesday 14th January. I have an ongoing eye problem, the gp rang Rochdale Infirmary eye ward and got me an appointment for the following morning. I attended the appointment with my daughter. We saw a doctor, with the help from the gp at Minden and and the doctor from the eye ward, I was given an appointment that afternoon to attend Salford Royal Hospital, neurology department. I am finally moving forward.
Visited January 2025
Review titled Tower Family Healthcare
Replied on 17 January 2025
Dear Ruth, Thank you so much for you wonderful feedback and it is lovely to hear you are moving forward. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. You feedback will be shared with everyone involved. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Tottington Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
Had a consultation at the Tottington surgery today (07.01.2025) I have to say I have never been made to feel so welcome, so understood, so listened to/validated as I was made to feel today, the visit brought me to tears, in a very good way, as I have previously, at another surgery I may add, been made to feel like a burden/annoyance. The doctor who I saw (who unfortunately the site won’t let me name) was an absolute credit to the surgery I cannot speak highly enough of them.
Visited January 2025
Review titled Tower Family Healthcare
Replied on 09 January 2025
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regards Sally Webster - Compliments and Complaints Manager.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2024
Consultation with a Nurse, requiring a GP appointment which was arranged in under 2 weeks. Treatment from the GP, was as always, conducted with concern and reassurance. Results of test received the same day.
Visited November 2024
Review titled Tower Family Healthcare
Replied on 03 December 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received and want to say thank you to a member of our team. We will share your feedback with everyone involved. Thanks again for your kind words. Sally Webster - Compliments & Complaints Manager
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Review titled Quality Friendly Service
Rated 5 stars out of 5
by Deirdre and David Watson - Posted on 12 October 2024
Went together for our flu and subsequently for our covid injections. Lovely nurse, cheerful but relaxed. Efficient, gentle and professional. Thank you.
Visited October 2024
Review titled Tower Family Healthcare
Replied on 15 October 2024
Dear Deirdre and David, Thank you for your lovely feedback on your recent Covid injection appointment. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. The nurse was delighted with your feedback - thank you. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Great service
Rated 5 stars out of 5
by Stephanie Egan - Posted on 24 October 2024
I had a great experience with a wonderful patient doctor who showed empathy, understanding and explained everything clearly.
Visited October 2024
Review titled Tower Family Healthcare
Replied on 25 October 2024
Dear Stephanie, Thank you for taking the time and sharing the wonderful feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regard Sally Webster - Compliments and Complaints Manager.
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Review titled Outstanding care
Rated 5 stars out of 5
by Patricia Munro - Posted on 22 November 2024
The doctor I consulted has been totally thorough in trying to a diagnosis and treatment for my problems. He never gave up despite many "normal" test results. I felt that I was listened to and that he was determined to help me.
Visited October 2024
Review titled Tower Family Healthcare
Replied on 22 November 2024
Dear Patricia, Thank you so much for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Thank you, Kind regards Sally Webster - Compliments and Complaints Manager.
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Review titled Compliment to the practice
Rated 5 stars out of 5
by Moya - Posted on 01 October 2024
I want to compliment the practice at Greenmount (not had much recent contact with any other surgery at Tower).My calls were answered promptly and given an urgent appt due to my symptoms and consequently an urgent referral .Both the reception and medical staff were polite informative and reassuring . Excellent service during an anxious time
Visited August 2024
Review titled Tower Family Healthcare
Replied on 01 October 2024
Dear Moya, Thank you for taking the time to provide feedback on your recent visit to Greenmount Surgery. We love to hear when patients are pleased about the service they have received or want to say thank you to our team. The feedback has been shared with the Greenmount staff members and they were thrilled - Thank you. Wishing you all the very best. Kind regards Sally Webster - Compliments and Complaints Manager.
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Visited Greenmount Surgery in respect of concerns re my knee. The Dr listioned carefully to my concerns and undertook a full examination. Gave two possible causes and recommended an Xray to clarify. Also suggested medicines to help. He was very profesional and caring. I was very happy with the visit.
Visited August 2024
Review titled Tower Family Healthcare
Replied on 22 August 2024
Dear patient, Thank you very much for taking the time to provide us with feedback with your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you. We will share your lovely feedback within our Tower Family Healthcare team. Kind regards Sally Webster - Compliments and Complaints Manager.