Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tower Family Healthcare.
Reviews
-
Review titled Quality Friendly Service
Rated 5 stars out of 5
by Deirdre and David Watson - Posted on 12 October 2024
Went together for our flu and subsequently for our covid injections. Lovely nurse, cheerful but relaxed. Efficient, gentle and professional. Thank you.
Visited October 2024
Review titled Tower Family Healthcare
Replied on 15 October 2024
Dear Deirdre and David, Thank you for your lovely feedback on your recent Covid injection appointment. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. The nurse was delighted with your feedback - thank you. Kind regards Sally Webster - Compliments and Complaints Manager
-
Review titled Great service
Rated 5 stars out of 5
by Stephanie Egan - Posted on 24 October 2024
I had a great experience with a wonderful patient doctor who showed empathy, understanding and explained everything clearly.
Visited October 2024
Review titled Tower Family Healthcare
Replied on 25 October 2024
Dear Stephanie, Thank you for taking the time and sharing the wonderful feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regard Sally Webster - Compliments and Complaints Manager.
-
Review titled Outstanding care
Rated 5 stars out of 5
by Patricia Munro - Posted on 22 November 2024
The doctor I consulted has been totally thorough in trying to a diagnosis and treatment for my problems. He never gave up despite many "normal" test results. I felt that I was listened to and that he was determined to help me.
Visited October 2024
Review titled Tower Family Healthcare
Replied on 22 November 2024
Dear Patricia, Thank you so much for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Thank you, Kind regards Sally Webster - Compliments and Complaints Manager.
-
Review titled Compliment to the practice
Rated 5 stars out of 5
by Moya - Posted on 01 October 2024
I want to compliment the practice at Greenmount (not had much recent contact with any other surgery at Tower).My calls were answered promptly and given an urgent appt due to my symptoms and consequently an urgent referral .Both the reception and medical staff were polite informative and reassuring . Excellent service during an anxious time
Visited August 2024
Review titled Tower Family Healthcare
Replied on 01 October 2024
Dear Moya, Thank you for taking the time to provide feedback on your recent visit to Greenmount Surgery. We love to hear when patients are pleased about the service they have received or want to say thank you to our team. The feedback has been shared with the Greenmount staff members and they were thrilled - Thank you. Wishing you all the very best. Kind regards Sally Webster - Compliments and Complaints Manager.
-
Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Visited Greenmount Surgery in respect of concerns re my knee. The Dr listioned carefully to my concerns and undertook a full examination. Gave two possible causes and recommended an Xray to clarify. Also suggested medicines to help. He was very profesional and caring. I was very happy with the visit.
Visited August 2024
Review titled Tower Family Healthcare
Replied on 22 August 2024
Dear patient, Thank you very much for taking the time to provide us with feedback with your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you. We will share your lovely feedback within our Tower Family Healthcare team. Kind regards Sally Webster - Compliments and Complaints Manager.
-
Review titled Good doctoring
Rated 4 stars out of 5
by Mick T - Posted on 21 May 2024
The Dr who home visited my father was so professional, understanding and calm throughout his visit. He sorted out the things he said he would and without any delay might I add.
Visited May 2024
Review titled Tower Family Healthcare
Replied on 21 May 2024
Dear Mick, Thank you for the lovely feedback on your recent experience. We are delighted to hear when patients are pleased about the service or want to say thank you to a member of our team. The feedback has been shared with everyone involved. Kind regards Sally Webster - Compliments and Complaints Manager
-
Review titled Not holding out much hope
Rated 1 star out of 5
by Joanne Trueman - Posted on 25 May 2024
I have had numerous poor experiences with Tower. The most recent being yesterday, rang at 8am, frustrating listening to all the messages when I just want to speak to someone. Accepted the offer of a callback, 98 in the queue!!! Finally got my callback to be told “sorry no appointments available today you need to ring at 8am” 🤬. The receptionist advised - Try the pharmacy, Ring 111, Ring the out of hours tomorrow 🤷🏼♀️. Out of hours doctors do not have access to your medical records so are quite often unable to help 😡. Tottington used to be a great surgery, very personal, friendly, knowledgeable about their patients, not anymore, now you have to get through the ‘trained’ reception team 🤦🏼♀️ the medically UNTRAINEd reception team who get to decide whether your request is urgent or NOn-urgent.
Visited May 2024
Review titled Tower Family Healthcare
Replied on 28 May 2024
Dear Joanne, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from out patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaint team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Thank you Kind regards Sally Webster - Compliments and Complaints Manager
-
Review titled Great, thorough GP
Rated 5 stars out of 5
by Ian Fenn - Posted on 15 August 2024
My GP decided that I needed to be referred although my symptoms seemed quite harmless. Within weeks I had been treated and have a clean bill of health. Thankyou
Visited May 2024
Review titled Tower Family Healthcare
Replied on 20 August 2024
Dear Ian, Thank you for taking the time to provide feedback on your recent experience. We love to hear when you are pleased about the service or want to say thank you. We will share your feedback with everyone involved. Lovely to hear you have a clean bill of health. Kind regards Sally Webster - Compliments and Complaints Manager.
-
Review titled Wonderful Doctor
Rated 5 stars out of 5
by Isabel Clarke - Posted on 04 June 2024
I contacted the surgery regarding my husband who has dementia. I was spoken to by a Dr who listened patiently and said he would send someone from the mental health team to do an assessment. He rang back 2 minutes later to say the mental health team couldn't visit for weeks and he would come to the house and do the assessment himself. He gave me a time and arrived promptly. He is now able to prescribe medication for my husband once the nurse has been to take some blood. He has also notified the Social welfare mental health team to visit me and discuss my options. This doctor is a remarkable and compassionate man and an asset to your surgery.
Visited May 2024
Review titled Tower Family Healthcare
Replied on 07 June 2024
Dear Isabel, Thank you so much for taking the time to provide feedback on your recent experience. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with the individual involved. Kind regards Sally Webster - Compliments and Complaints Manager
-
Review titled Great staff and doctors
Rated 5 stars out of 5
by Carol nolan - Posted on 01 May 2024
I am a bed ridden patient and from day one of coming home the staff and doctors have been amazing patient and kind I rang the surgery last week and within two hours a doctor had rang me back and prescribed antibiotics which was delivered next day
Visited April 2024
Review titled Tower Family Healthcare
Replied on 02 May 2024
Dear Carol, Thank you so much for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. I have shared your feedback with everyone involved and they are delighted, thank you. Kind regards & best wishes Sally Webster - Compliments and Complaints Manager.