Tower Hill Partnership
433 Walsall Road, Perry Barr, Birmingham, West Midlands, B42 1BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Getting appointment is impossible
Rated 1 star out of 5
by Zah - Posted on 16 February 2023
What do I have to do to get an appointment at this practice?? The online system is appalling no matter what time it’s full to capacity with in 1 second, calls are never answered having to wait prolong period of time on the phone. I have not been able to get an appointment for over a month know and my symptoms have got worse. I have given up with this practice all together and the excuse is unacceptable!!!!!
Visited February 2023
Review titled Tower Hill Partnership
Replied on 20 February 2023
Dear Patient, thank you for your feedback. I can only apologise for your frustration in making an appointment at the surgery. If you do find you cannot make an appointment, via telephone or online, you can ask a member of staff to complete an online form for you. We also now have a new telephone system, with a call back option, which should help some what to alleviate the waiting times on the telephone. If you do wish to discuss this further with me, please complete a feedback form on the website or call the surgery (after 11 when the lines are less busy). Regards Debbie Wykes Patient Experience Manager
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Review titled Very concerning
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2023
Visited here recently to sign up as new client, had my medical check up where I informed the member of staff I was several weeks pregnant. Told I needed to go to reception to book two appointments. Waited in line for 10 mins to be told by receptionist the nurse had told me incorrect info and I can not book appointments ahead I have to ring up every day at 7am to get in. I explained I was pregnant for the receptionist to tell me they won’t really push it until 12 weeks. Also I explained how difficult it would be for me to get an appointment at short notice due to working so far away This is very concerning as it’s not a medical emergency. Seems very poor communication I have come away feeling very frustrated and slightly stressed .
Visited February 2023
Review titled Tower Hill Partnership
Replied on 20 February 2023
Dear Patient, I was disappointed to read your review posted on 16th February and to hear that you were frustrated and stressed when leaving the surgery. An online form could have been completed for you at the time, which would have meant you wouldn't have to call at 8 a.m. every day. I apologise that this wasn't offered to you and will ensure this feedback is passed to the reception staff. If you need to discuss this further, please do not hesitate to contact me. Regards Debbie Wykes Patient Experience Manager
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Review titled Can’t get appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
This practice has gone down hill. The on line form does not work you log on early in morning at 7 and within 5 minutes it’s fully booked. The system is not working even logging into nhs app to book appointment and not available, phoning in no matter how early and you are left waiting in que for prolong period of time. The online forms asks for personal details what ever happen to patient confidentiality???? Messages are sent back asking for more details some things can not be put in forms basically going backwards and forwards even then appointment is not given or is given weeks later. A diagnosis cannot be made reading a form I have given up trying to book with this practise. Need to have a better system in place may be open on weekends for those of us who work.
Visited February 2023
Review titled Tower Hill Partnership
Replied on 15 February 2023
Dear Patient, thank you for providing feedback. As I explained during our conversation, I will ensure that your feedback is discussed in our next practice meeting. If you wish to discuss this any further with me, please do not hesitate to contact me. Thank you Debbie Wykes, Patient Experience Manager
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Review titled Bad to worse
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
I was advised to speak to my doctor about getting an x Ray after a referral from my physio. Called reception as I do not need an emergency appointment and was told to book through the online system. Tried this just after 7am and all line's closed. I can understand this for an emergency appointment but for a future one??? I then tried to add a complaint online only to find that was closed also. Lost for words who holds these surgeries responsible service is abysmal.
Visited February 2023
Review titled Tower Hill Partnership
Replied on 09 February 2023
Dear Patient, I have checked the website and unfortunately there was an error which prevented you from leaving any feedback. I do apologise. If you would like to speak to me to discuss, please contact me and I will try and sort the issue. Thank you Debbie Wykes, Patient Experience Manager
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Review titled No system for appointment or follow ups
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Had an appointment cancelled no alternative or doctor offered. Ended up phoning 111 and using the out of hours service over the weekend who asked me to urgently follow up with my own GP practice the following day to get swobs done as only your GP practice can do them. Filled in online form clearly stated guidance from 111 and out of ours service and reasons why. Couldn't get through via phone to book an appointment. Rang at lunchtime to go over issue and explain I needed to get swobs done and I had completed a form for an appointment. No appointment given or contact regarding when this might be. Still waiting. Too late to have swobs as I needed to have swobs done within a time certain time period prior to taking antibiotics. This health issue will recurr again and I must try and get swobs done by the practice again. This is impossible to do when you cannot get staff at the surgery to listen to you. Very alarmed at procedures in place at this practice. This is the second time I have had to rely on our of hours GP service through 111 who are brilliant because I have not been able to secure an appointment with the surgery.
Visited February 2023
Review titled Tower Hill Partnership
Replied on 20 February 2023
Dear Patient, I am very disappointed to hear your feedback following contact with the surgery and apologise for the experience you have issued. If you would care to contact me, then I can look into your concerns. Regards Debbie Wykes Patient Experience Manager
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Review titled Very happy with this Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
I recently changed my GP surgery due to poor service. From my initial communication with Tower Hill the service I have received has been excellent. I have seen 2 nurses one for my initial consultation who was professional, polite and very friendly. The second nurse was fantastic she showed empathy towards me going above and beyond to make me feel calm during taking bloods when she knew I was feeling anxious. She reassured me and even went to find a smaller needle. All staff have been friendly and offered an excellent level of service. Well done to the whole team at Tower Hill and also a thank you to the pharmacist and his staff again offering a professional and friendly service. I am so pleased I made the move to Tower Hill.
Visited February 2023
Review titled Tower Hill Partnership
Replied on 08 March 2023
Dear Patient, thank you so much for your positive feedback. It certainly boosts staff morale to receive such lovely reviews. Please be reassured that your comments will be passed to staff. Many thanks Debbie Wykes, Patient Experience Manager
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Review titled Lovely nurse
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2023
Had an appointment with the nurse today for cervical screening and as every woman will understand it is not the most dignified examination and rather embarrassing. As soon as I entered the room I was straight away put at ease by the lovely, warm, kind,bubbley nurse. She explained everything that was involved and what she would be doing , she chatted to me throughout which helped take my mind off the examination and before I knew it, it was all done ! Obviously it is very important to have this screening so having a nurse like this makes it much easier and less embarrassing.
Visited January 2023
Review titled Tower Hill Partnership
Replied on 09 February 2023
Thank you for taking the time to send this lovely review the nurses are all very good at putting the patients at ease, we will pass your comments onto the nursing team. Once again thank you.
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 21 January 2023
Rang and asked for appt. Receptionist brokered me in and advised I would best see practice nurse 1st (in view of my medical query). They explained that I may then need to see GP. Both nurse and GP were very reassuring and took time to listen
Visited January 2023
Review titled Tower Hill Partnership
Replied on 23 January 2023
Dear Patient, thank you for leaving positive feedback, which is much appreciated. I will ensure that your comments are passed to the staff. Regards Debbie Wykes, Patient Experience Manager
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Review titled Blood test
Rated 3 stars out of 5
by Kay - Posted on 31 January 2023
Made an appointment for a cholesterol blood test. Before I hung up I asked the receptionist if I needed to fast, she said no. I double checked and said do I not need to fast before a cholesterol test? She said no, it just says routine. Walked in to see the nurse and what was the first question she asked…. Have you fasted? She even pointed out to me where it said fasting on the blood form. Fortunately, having had a cholesterol check before, I had fasted but many other people may not have.
Visited January 2023
Review titled Tower Hill Partnership
Replied on 09 February 2023
Thank you for bringing this to our attention so sorry Kay you were given the wrong information, we will make sure all the receptionists know how to check the blood forms. Once again so for any inconvenience this may have caused.
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2022
I was so worried when my elderly parents had covid. As they are hard of hearing I deal with the phonecalls and the staff were very helpful on the phone. When we saw their doctor she was fantastic. Thank you.
Visited October 2022
Review titled Tower Hill Partnership
Replied on 23 January 2023
Dear Patient, thank you for leaving positive feedback, which is much appreciated. I will ensure that your comments are passed to the staff. Regards Debbie Wykes, Patient Experience Manager