Tower House Surgery
169 West Wycombe Road, High Wycombe, Buckinghamshire, HP12 3AFContact details and opening times
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
This surgery was a good place years ago easy to be seen and care at the front desk but sadly now is unable to do the basics required by patients. Receptionists are rude in a place where people need the first contact to be caring and helpful. Making an appointment with a doctor is almost impossible with 'lines are at capacity, call back later' what you are greeted with when calling. When no other option but to visit the Surgury in person you are told you have to call by phone. Messages through the online portal say will be replied to within 2 days, but are ignored and never responded too. The whole practice seems in need of an update.
Visited December 2022
Review titled Tower House Surgery
Replied on 01 February 2023
Dear Anonymous, Thank you for your feedback regarding your experience with us. Unfortunately the demand for appointments is exceptionally high and this is a national problem. We are aware that the phone lines are very busy, however we have found it to be a 'fairer' way to ensure patients are dealt with in order rather than people coming into reception. As we are not a purpose built premises, people coming to reception causes more problems in the car park and reception itself is too small to have large amounts of people in it. The review suggests you visited in December which is always a particularity busy month due to Influenza and sickness bugs etc without more information I am unable to comment specifically. I am sorry to hear that you were disappointed in the website, since it's launch we have received overwhelmingly positive feedback regarding it. As you have submitted this review anonymously I can not look into where this fell down but I would urge you to contact myself so that I may do so. Many thanks Beth Sergiou Practice Manager