Trentside Medical Group
2A Forester Street, Netherfield, Nottingham, NG4 2NJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Trentside Medical Group.
Reviews
-
Review titled Shocking poor practice
Rated 1 star out of 5
by Marion Goldfeather - Posted on 06 June 2024
Yet again let down by repeat prescription, had thyroid surgery a few weeks ago Dr's informed and I need thyroid med daily gir my health as I have No thyroid, I checked with the surgery before a repeat letter was taken to the surgery 5 days ago ,still not ready,I did voice my concerns to my surgeon that my only real worry was getting these important tablets on time,I'm at the hospital out patients next week I will be telling my consultant that my fears are right from the very first repeat prescription request. My sister and her family are lucky to go to a 5 star practice in Stapleford maybe they should role out a working module for surgery's like mine. I feel let down,by my G.P.and it's not the first time. What is going to happen when I need another repeat prescription? I already know.
Visited June 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Marion Thank you for providing feedback for the surgery and I am sorry that this has been disappointing and frustrating. I am aware of this particular issue and will contact you regarding this. Kind regards Carly Widziernikow Practice Manager
-
Review titled No appoinments or service left.
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Unable to get an appointment for a checkup & getting no help as unable to call at the 2 specific slot times to try to get one. No advance appointments, no help offered, no alternative advice but to keep trying to get an appointment approved or get so ill the hospital will deal with it. Or you can try an appontment online but these appointments are released daily also. The NHS app won't know which doctor you need, so Trentside will cancel the appointment & ask you to make an appointment, but then not give you an appointment. Maybe this helps reduce pateint waiting times, but not their health
Visited April 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Patient Thank you for taking the time to write a review for the surgery. I am sorry that you are dissatisfied with the service received. I will take this feedback on board and look at how we can find a solution to work with the NHS app to offer appointments with a specific GP. Kind regards Carly Widziernikow Practice Manager
-
Review titled Call back tomorrow.
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Attempted to make an appointment for a routine/known health issue. Advised no appointments given outside of 8am or 1pm, (despite website stating otherwise). In April NHS contract changes for GPs 2023/24 outlined that this system is no longer permitted without providing patient further advise or referring to another provider/care offered. No other solutions given. No help provided except advised to complain. Thanks to S**** the receptionist.
Visited April 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Patient Thank you for taking the time to write a review and give us feedback. I am sorry that you are dissatisfied with the service you have received. The contract change you mention means that reception are able to signpost to appropriate services, if this didn't happen in this particular case then I am sorry. I have recently joined the surgery in June this year and will be reviewing how we can better communicate with our patients around effective signposting to appropriate services that are available locally for our patients. We are always grateful for patient feedback Kind regards Carly Widziernikow Practice Manager
-
Review titled Really bad unhelpful reception
Rated 1 star out of 5
by Adelina - Posted on 21 March 2024
Just called after 13:00, no more appointments. No help, no advice. Really ignorant people . I have something with my breast, hight temperature, and 3 weeks old baby. Don’t think that she even heard the ptoblem
Visited March 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Adelina Thank you for taking the time to write a review. I am sorry to hear that your experience was poor. I am the new Practice Manager for Trentside Medical Group and I would be happy to look into the matter despite it having occurred in March this year. If you would like me to investigate, please email for my attention to nnicb-nn.c84010@nhs.net. Please remember to include your name and date of birth with the email Kind regards Carly Widziernikow Practice Manager
-
Review titled Good practice
Rated 4 stars out of 5
by Karen McGuinness - Posted on 08 February 2024
Pop into Peacock Surgery, asked receptionist if needed a blood. She check records couldn't see anyyhing but said would pass to nurses yo check and would ring me back. She did this and arranged form for bloods. She was very professional and helpful.
Visited February 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Karen Thank you for taking the time to write a review for the Carlton Hill site of Trentside Medical Group. I am pleased to hear that your experience was positive and the reception was helpful. King regards Carly Widziernikow
-
Review titled Problems with repeat prescription requst
Rated 1 star out of 5
by Marion Goldfeather - Posted on 08 February 2024
Why is it taking 5 days for a repeat prescription request? Twice now my prescription hasn't been sent to the chemist (next door to the surgery) . I have asked what the problem is and been told and been give different reasons. I rely on my Meds but now having to put my request in earlier and earlier .
Visited January 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Marion Thank you for taking the time to write your feedback. I am sorry that you experienced delays in obtaining your medication. There can be a number of steps involved in issuing prescription requests and without the specific details I am unable to comment. However, I am happy to look into this matter further. In order to this, please email for my attention to nnicb-nn.c84010@nhs.net Kind regards Carly Widziernikow Practice Manager
-
Review titled Disappointed
Rated 1 star out of 5
by Natasha Clarke - Posted on 21 May 2024
I have been trying to get an appointment for months for the same issue, and have received no help whatsoever. They tell me to call at 8am… so I do and I’m told there are no appointments left, and to call at 1pm when they release more, so I do, and I’m told there are no appointments and to call back the next day… it is a never ending cycle of being told the same thing! When I have finally managed to acquire an appointment in the past, I’m made to feel as though the problem I have isn’t being taken seriously… and I’m made to feel as though I’m being dramatic, or seeking attention. There is not enough understanding and research into women’s health… at any GP surgery, but this has become a bit of a joke. I’ve been made to feel as though I am completely on my own in trying to resolve the issue I’m having, and that I am going to have to find a way to deal with this myself, despite the fact I have been trying to do that for months. I wouldn’t recommend this surgery to anybody!
Visited January 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Natasha Thank you for your comments, I am sorry you were dissatisfied with the service you received. Like all of General Practice, the demand for GP appointments exceeds the capacity at Trentside. Around 95% of NHS contact with patients occurs in Primary Care, whilst this only receives around 5-8% of the NHS budget. You may want to consider writing to your local MP to highlight that improved funding is needed in Primary Care. I have recently joined the practice as the Practice Manager and I would be happy to look into your experience to review the care provided. If this is something you would like me to do, please email the surgery for my attention on nnicb-nn.c84010@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Carly Widziernikow Practice Manager
-
Review titled Very understanding .and helpful
Rated 5 stars out of 5
by Jayne Elliott - Posted on 24 January 2024
I phoned early morning I desperately needing an appointment. The receptionist was so kind and helpful. I can not Praise them enough..the Dr I seen was so nice and understanding thank you
Visited January 2024
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Jayne Thank you for your kind comments, it boosts our morale to hear when patients are happy with the care we provide. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Carly Widziernikow Practice Manager
-
Review titled Why does the website say they are accepting new patients?
Rated 1 star out of 5
by Joy - Posted on 19 December 2023
Following an asthma review appointment with a nurse having told her I had been coughing for a few weeks, she said if I still had it in a few weeks to see a doctor to rule out 'anything nasty going on'. I'm still coughing 2 months later, have lost my sense of taste and smell and have bad acid reflux (didn't get the chance to tell the receptionist these last two, once she'd told me there were no appointments after I'd spent another half an hour waiting to get through on the phone she didn't ask if I had any other symptoms causing me concern). My point is that if a surgery cannot accommodate existing patients why are they allowed to say they can take on new ones? I am desperately worried that there is something really wrong but they couldn't be less interested. Saying they know how difficult it is (how can they when they haven't asked for any information and aren't medically qualified) but they 'cannot give what they don't have' and that's it is disgraceful. They also said to try calling back at 2pm 'but it's unlikely we'll have anything'. You see adverts on TV saying not to carry worries about cancer around with you, to see your GP, but this is impossible. My dad died of lung cancer. I am scared and they don't care. If you're looking for a GP don't choose this one, they have enough already that they can't look after.
Visited December 2023
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Joy Thank you for taking the time to write a review for the surgery. I am aware that some time has passed since you wrote the review, however I am the new Practice Manager having joined the practice at the beginning of June this year. I am happy to look into the matter if you are still experiencing issues. You can email for my attention to nnicb-nn.c84010@nhs.net Kind regards Carly Widziernikow Practice Manager
-
Review titled Appointment
Rated 4 stars out of 5
by Steve Epton - Posted on 10 November 2023
I needed to make an appointment after receiving a text message from the practice. I have now rang a total of 6 times throughout the day at non urgent times and have yet to be below waiting position 12. Looks as if I now have to visit the practice in order to make an appointment . Very disappointed .
Visited November 2023
Review titled Trentside Medical Group
Replied on 28 June 2024
Dear Steve Thank you for taking the time to leave the practice a review. I am sorry that you have had difficulty in getting through to the practice. Following patient feedback, we have installed a new phone system this week which has enhanced features such as a call back option for patients who would prefer to not wait in the phone queue. I am meeting with our Patient Participation Group in July and we will discuss feedback around the new system then. Kind regards Carly Widziernikow Practice Manager