Triangle Group Practice
2 Morley Road, Lewisham, London, Greater London, SE13 6DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you Triangle. Keep it up
Rated 5 stars out of 5
by Mr F - Posted on 19 November 2024
I’m a patient of this practice more than 15 years and have always been treated very well with the original Dr H/DrB. The new doctors have also been helpful. I’m always getting support, advice, tests and referrals to see other specialists. I would say last weeks appointments was one of the best consults I’ve had. with the clinical practice pharmacist. He answered all my questions like a GP and arranged for a follow up test/referral. He was so supportive, gave me a lot of confidence, advice as well as arranging for a private prescription for my personal issues I mentioned whilst was there. Wasn't rushed or made to feel unwanted. We discussed the treatment I need; I really appreciate it. Thanks Triangle surgery.
Visited November 2024
Review titled Triangle Group Practice
Replied on 19 November 2024
Dear Mr F, Thank you for your feedback it is most welcomed. I am glad that you felt supportive and I will pass your feedback to all those concerned. Once again thank you for taking the time to write a review. John Smith Practice Manager
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Review titled Very good GP Surgery
Rated 5 stars out of 5
by Michelle - Posted on 14 October 2024
Any time I have called or visited this practice I have never been let down, the staff are lovely, helpful and willing to support you. I would recommend this practice to anyone especially if you have children. My son had his first flu jab booked with the clinical pharmacist; he was very nervous but received excellent care. The pharmacist was caring and compassionate and went out of his way to ensure my son had a good experience with his flu vaccine. Staff at Triangle are extremely polite and helpful and it’s very easy to get a telephone consultation. Since joining them a couple of years ago for my children, I have had no issues whatsoever. Keep up the great work guys! Ps. I left the Nightingale surgery as the staff there were extremely miserable and rude.
Visited October 2024
Review titled Triangle Group Practice
Replied on 15 October 2024
Dear Michelle, Thank you so much for your comments, they are really appreciated by all of us. We have a staff meeting on the 16th October and I will make sure that everyone sees your review. I am glad that your son had a positive experience with his flu vaccine as it can be quite stressful for young children. John Smith Practice Manager
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Review titled Great Nurse
Rated 4 stars out of 5
by Nicola - Posted on 20 September 2024
I recently had to go in for a smear test. The nurse I saw was friendly, kind and very efficient. The procedure usually fills me with real anxiety but this was painless and over in 2 mins. I did not realise that metal speculums are no longer necessary, a less painful plastic is now in use. I’m very grateful to her professionalism and knowledge.
Visited September 2024
Review titled Triangle Group Practice
Replied on 23 September 2024
Dear Nicola, Thank you for your review regarding your experience with our Nurse. I will pass on your kind comments to her and thank you for taking the time to post a review. John Smith Practice Manager
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Review titled Understanding and caring
Rated 5 stars out of 5
by Trisha - Posted on 17 September 2024
Following an accident I have needed to contact Reception on several occasions. As a new experience they have patiently listened to my requests and predicaments and made sure I received appropriate treatment. They have definitely gone above and beyond in helping me through this difficult time which is much appreciated!
Visited September 2024
Review titled Triangle Group Practice
Replied on 23 September 2024
Dear Trisha. Thank you so much for your review which I will pass onto the Reception staff as it is always pleasing to hear such positive comments. John Smith Practice Manager
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Review titled Much better than the Hospital - Very helpful at Triangle
Rated 5 stars out of 5
by Eunice - Posted on 20 September 2024
I wanted to share what an amazing experience I have just had with Triangle. The receptionist was friendly and informative and the Pharmacist was nothing but extraordinary. I’m really grateful for his compassion and medical knowledge and time. Lewisham hospital has been awful, brushed me off and I will be complaining to the Trust. Yesterday the GP Pharmacist was so patient and attentive to my medical needs and provided spot-on recommendations - even issued my prescriptions as per my needs without having to put a request in, arranged follow ups without me having to call back and get more stressed. I must commend him for his friendliness, patient focus, and welcoming attitude. The surgery facility's are of a high standard, and I take pride in being their patient. Despite the time constraints for each patient, they delivered exceptional service. I also want to thank the reception team for being helpful. The waiting time to book an appointment has improved. Lastly, I want to express my gratitude for the outstanding service received.
Visited September 2024
Review titled Triangle Group Practice
Replied on 23 September 2024
Dear Eunice. Thank you so much for your feedback and I am pleased that the Pharmacist was able to help you. Kind regards John Smith Practice Manager
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Review titled Lovely personal response and treatment
Rated 5 stars out of 5
by Helen Garrod - Posted on 28 October 2024
I used the NHS app to request an appointment/service from the GP at Triangle Group Practice. The GP who's name I don't think I can give because I am not allowed to use names but their name starts with "R"was very prompt in replying and providing a prescription for me to collect from the pharmacy. The Doctor went beyond simply issuing the prescription offering understanding, empathy and consolation about the difficulty I was having. I would like to thank them.
Visited August 2024
Review titled Triangle Group Practice
Replied on 31 October 2024
Dear Helen. Thank you for your kind comments and your personal thanks will be passed onto the Doctor in question. I know that he will appreciate it. John Smith Practice Manager
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Review titled Great Doctor's terrible receptionst
Rated 1 star out of 5
by Amanda Wood - Posted on 25 July 2024
Called to make an appointment for a telephone consultation. Receptionist was rude, she constantly tried speaking over me so she wasn't listening it felt like bullying behaviour. No customer skills whatsoever. I've been a patient for 30 years at the practice I've never known such rude unprofessional receptionist who try and belittle. Makes you feel awful and not want to call the surgery.
Visited July 2024
Review titled Triangle Group Practice
Replied on 29 July 2024
Dear Amanda. Thank you for your feedback and following your post I listened to the phone call in question as we now have call recording as standard. The receptionist was not rude and signposted you to the correct service which you chose to ignore. The Doctors agree that the Receptionist chose the right service for you to go to but you decided you did not want to take that course of action. John Smith Practice Manager
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Review titled Thanks to the Pharmacist at Triangle, Exceptional Service
Rated 5 stars out of 5
by Brown - Posted on 22 July 2024
The staff and clinicians who take care of you are very friendly. They understand patient psychology very well and they treat you respectfully. A GP appointment was not available, I was booked to see a clinical pharmacist, who was able to assist me and prescribe medication. He was very calm and reassuring. I had a very nice experience getting my annual review with him. The wait was short after I arrived at my appointment. The pharmacist was very thorough, professional and efficient in terms of the questions he asked and the exam itself. I received my blood test results, all thoroughly explained. He also made helpful suggestions on maintaining good health. Highly recommended. I was unaware that clinical pharmacists could prescribe medications, he addressed everything in one appointment without me needing the GP! This is what you call a good healthcare service. Thanks to the Pharmacist at Triangle.
Visited July 2024
Review titled Triangle Group Practice
Replied on 22 July 2024
Dear Mr Brown. Thank you for your feedback, its always good to hear patients views on the service we provide. I will pass your kind comments onto our Pharmacist and thank you once again for taking the time to provide feedback. John Smith Practice Manager
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Review titled Very helpful Doctor
Rated 5 stars out of 5
by Bridget Kilcoyne - Posted on 24 July 2024
As an 86 year old woman I visit the GP quite frequently. I receive very good attentive care from the DR and team. From phone calls to confirm I have received my meds to moving appointments to accommodate my requirements, the team are very helpful and attentive. Highly recommended!
Visited July 2024
Review titled Triangle Group Practice
Replied on 25 July 2024
Dear Bridget, thank you so much for your feedback which the Doctors and staff really appreciate. John Smith Practice Manager
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Review titled Superb Care
Rated 5 stars out of 5
by Colin - Posted on 29 July 2024
Having not used the practice for a long time , I have more recently had the need to attend. The reception team have been consistently very helpful each time I have visited . The clinic nurse is also great. Together they helped me get an important injection, when I had missed my appointment time. Thank you
Visited July 2024
Review titled Triangle Group Practice
Replied on 29 July 2024
Dear Colin. Thank you so much for your comments which I will pass onto the Nurse and reception team. I am so pleased that we were able to accommodate you. John Smith Practice Manager