Triangle Group Practice
2 Morley Road, Lewisham, London, Greater London, SE13 6DQContact details and opening times
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Reviews
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Review titled Great Doctor's terrible receptionst
Rated 1 star out of 5
by Amanda Wood - Posted on 25 July 2024
Called to make an appointment for a telephone consultation. Receptionist was rude, she constantly tried speaking over me so she wasn't listening it felt like bullying behaviour. No customer skills whatsoever. I've been a patient for 30 years at the practice I've never known such rude unprofessional receptionist who try and belittle. Makes you feel awful and not want to call the surgery.
Visited July 2024
Review titled Triangle Group Practice
Replied on 29 July 2024
Dear Amanda. Thank you for your feedback and following your post I listened to the phone call in question as we now have call recording as standard. The receptionist was not rude and signposted you to the correct service which you chose to ignore. The Doctors agree that the Receptionist chose the right service for you to go to but you decided you did not want to take that course of action. John Smith Practice Manager
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Review titled Thanks to the Pharmacist at Triangle, Exceptional Service
Rated 5 stars out of 5
by Brown - Posted on 22 July 2024
The staff and clinicians who take care of you are very friendly. They understand patient psychology very well and they treat you respectfully. A GP appointment was not available, I was booked to see a clinical pharmacist, who was able to assist me and prescribe medication. He was very calm and reassuring. I had a very nice experience getting my annual review with him. The wait was short after I arrived at my appointment. The pharmacist was very thorough, professional and efficient in terms of the questions he asked and the exam itself. I received my blood test results, all thoroughly explained. He also made helpful suggestions on maintaining good health. Highly recommended. I was unaware that clinical pharmacists could prescribe medications, he addressed everything in one appointment without me needing the GP! This is what you call a good healthcare service. Thanks to the Pharmacist at Triangle.
Visited July 2024
Review titled Triangle Group Practice
Replied on 22 July 2024
Dear Mr Brown. Thank you for your feedback, its always good to hear patients views on the service we provide. I will pass your kind comments onto our Pharmacist and thank you once again for taking the time to provide feedback. John Smith Practice Manager
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Review titled Very helpful Doctor
Rated 5 stars out of 5
by Bridget Kilcoyne - Posted on 24 July 2024
As an 86 year old woman I visit the GP quite frequently. I receive very good attentive care from the DR and team. From phone calls to confirm I have received my meds to moving appointments to accommodate my requirements, the team are very helpful and attentive. Highly recommended!
Visited July 2024
Review titled Triangle Group Practice
Replied on 25 July 2024
Dear Bridget, thank you so much for your feedback which the Doctors and staff really appreciate. John Smith Practice Manager
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Review titled Superb Care
Rated 5 stars out of 5
by Colin - Posted on 29 July 2024
Having not used the practice for a long time , I have more recently had the need to attend. The reception team have been consistently very helpful each time I have visited . The clinic nurse is also great. Together they helped me get an important injection, when I had missed my appointment time. Thank you
Visited July 2024
Review titled Triangle Group Practice
Replied on 29 July 2024
Dear Colin. Thank you so much for your comments which I will pass onto the Nurse and reception team. I am so pleased that we were able to accommodate you. John Smith Practice Manager
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Review titled Hanging On The Telephone (For 32 Minutes)
Rated 3 stars out of 5
by Stephen Gribbin - Posted on 03 April 2024
Tried ringing up at 8am, went straight through to Hold, tried again, same thing. Pre-recorded voice said "Press 0 for Ringback and follow the instructions" Pressed it. Nothing. Held for 32 minutes and then just gave up. Went in to surgery in person to ask about booking an advance appointment , only to be told to ring up on Monday "At 8am". What, the same time I was left hanging in limbo Hell for 32 minutes?? And please, Triangle Surgery, update your prerecorded voice info. "Did you know that you can now book appointments online?" No, you can't. I have The Patient Access App and for the past two years it has said "This Surgery is Unable to Provide Appointments Online" Just tell us the truth. I realise it's not your fault that the NHS is crumbling into dust, but just be honest. And if your telephone appointments system is not working (it clearly isn't), why can't you reinstate the online booking system that you had running very well in 2019/20/21?
Visited April 2024
Review titled Triangle Group Practice
Replied on 11 April 2024
Dear Mr Gribbin. Thank you for your feedback, it is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. We have recently had a change to our telephone system and we acknowledge that there have been some teething troubles which we are working with our service provider to rectify. When you pressed "0" for ring back it should have directed you to hang up and the practice would ring you back. With regards to booking appointments online, I can confirm that there are appointments available to book online but once they have been taken you will receive the message you stated which is not helpful I agree, but its the App's standard response. We are working to a triage service so that when all the appointments have gone, you can fill in a form and a clinician will review your symptoms and book an appropriate appointment for you. John Smith Practice Manager
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Review titled Do not use this practise
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I have had nothing but issues with Triangle Group Practice. The surgery does not have in-house blood tests and the nearest place to get them done once ordered by the surgery is an hour on the bus - Dulwich Hospital. This is extremely time consuming and inconvenient. The online appointment booking system does not work, for even something simple like speaking to a Doctor to get them to order routine blood tests you have to call at 8am and wait with everyone else wanting urgent/same day appointments. I was diagnosed with diabetes and have received no care for my condition since my initial appointment with a nurse, including no blood tests to check my medication is working and my blood sugar levels are under control for an entire year!
Visited March 2024
Review titled Triangle Group Practice
Replied on 28 March 2024
Dear Patient. Thank you for your feedback however it is not true that the nearest place to get a blood test is in Dulwich. The nearest place is at Rushey Green which is less than a mile away. As you have decided to post anonymously I am unable to review your Diabetes and would urge you to make an appointment with our Nurse for a Diabetes review. John Smith Practice Manager
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Review titled An example of a great GP Practice
Rated 5 stars out of 5
by R.Davidson - Posted on 05 March 2024
I had a lovely experience at this surgery! The nurse practitioner was like a GP and made every effort to help me feel comfortable, kindly explaining every step of the consult and answered all my questions. I was then referred to the pharmacist who expertly answered all of my questions and any fears quickly quelled. He even offered to book follow up appointments, to keep an eye on my health - unlike my old GP surgery who brushed me off. Excellent team of practitioners at the Triangle GP. Would recommend to all.
Visited March 2024
Review titled Triangle Group Practice
Replied on 07 March 2024
Thank you very much for your feedback which is greatly appreciated. I will pass your feedback to the Nurse Practitioner and Pharmacist. Thank you for taking the time to post your comments. John Smith Practice Manager
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
Unprofessional receptionists, unanswered calls, inefficient doctors, used to be a great practice now a total shambles, supposed to get 10 minute appointments now lucky to get 5, queued outside to get appointment was told dr would ring me at home within 20 minutes that was 2 hours ago rung reception to say not received call was told to wait and was hung up on, referral was sent to wrong hospital, then re-done and sent to another wrong hospital then re-done and filled in incorrectly now awaiting 4th attempt while still in pain, feeling absolutely distressed.
Visited February 2024
Review titled Triangle Group Practice
Replied on 28 March 2024
Dear Patient, Thank you for your feedback, however as you have posted anonymously I am unable to determine what happened with the hospital appointment. Would you please let me know who your are so that I can address your concerns directly. John Smith Practice Manager
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Review titled Who knew GP's had such knowledgable Pharmacists!! Excellent
Rated 5 stars out of 5
by Sally - Posted on 02 December 2023
The pharmacist was extremely friendly and professional. He listened to me and put me at ease throughout my appointment addressing my matters. I would highly recommend him to any family member or friend. The surgery as a whole is very welcoming, efficient and friendly. Couldn't ask for a better experience with a clinician. Excellent GP Surgery in Lewisham.
Visited November 2023
Review titled Triangle Group Practice
Replied on 04 December 2023
Dear Sally. Thank you for your kind comments. Your feedback is most welcome and I will pass on your remarks to the team. John Smith Practice Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Marie Brown - Posted on 03 November 2023
Since joining the practice I have been looked after very well, even more so since being discharged from hospital in August following a serious condition. The receptionists have gone out of their way to help and have even contacted the hospital and eye clinic to sort out an issue I had. I can't fault the doctors who are very understanding and reassuring. I have been very happy since moving to this practice as my previous experiences were not of the same standard. Thank you to everybody.
Visited October 2023
Review titled Triangle Group Practice
Replied on 07 November 2023
Dear Marie, Thank you so much for your positive feedback and kind comments. It really is greatly appreciated by everyone here at the Practice. John Smith Practice Manager