Tynemouth Medical Practice
Tynemouth Road, London, Greater London, N15 4RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick appointment, easy referral and great service
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
I don't know what's happened but this surgery used to be the worst in the area. I've been a patient since I was a child and couldn't be bothered to switch, never really went to the GP anyway but even if I wanted to it was close to impossible to see anyone and everyone was always so rude. Now? It's like a new place. It's not just a lucky encounter either, I've unfortunately had to use them a lot in the last 6 months and they've been incredible I feel so lucky. I needed a referral for an urgent condition and they did it without a problem, even chased the hospital and contacted me to check all is ok in the meantime. Another time, just 3 weeks later, same thing. I've needed a fit note too and the GP actually calls me and checks if all is ok before issuing it. They've been so flexible when I've had to pick up blood forms and barely made it on time, receptionist stayed a bit longer to pass them to me. The receptionist are friendly, always trying to help, within reason obviously. Sadly they still get the abuse but they do really try. The GPs reply to paths at the speed of light, I don't know how they do it. I honestly am in awe I don't know how they're doing it and I hope the managers aren't overworking these employees cause I can't imagine this sort of service is easy to provide. They are really trying to shift their old reputation I think, as the receptionist has once asked me to provide feedback which I wanted to do once I'd have a few more visits. Either way, I hope all the new residents in the new blocks don't all flock here as my cat will once again be seeing the Dr more than me. Overall amazing amazing practice and others should learn from them, I just hope the staff aren't overworked!
Visited July 2024
Tynemouth Medical Practice has not yet replied.
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Review titled Consummate Professional
Rated 5 stars out of 5
by Paul Barrett - Posted on 25 June 2024
Dear Sirs, I had the pleasure of dealing with a member of staff (on more than one occasion), it is unfortunate that you will not allow me to use her name, because I would like to highlight the person that I am referring to. Nevertheless, I found her to be extremely professional, courteous, helpful and knowledgeable. It was a stressful situation for me and she put me at complete ease; she is a credit to your practice.
Visited May 2024
Review titled Tynemouth Medical Practice
Replied on 26 June 2024
Dear Mr Barrett Thank you for taking the time to review our services; we do appreciate your feedback. Positive comments help us to feel valued, and I will share your review with the whole team. I am really pleased that you found our staff to be professional, courteous and helpful. The practice does not prevent patients from commenting about specific individuals, and I would be more than happy to forward your comments to them if you did.
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Review titled Great consultation
Rated 5 stars out of 5
by Leonila De Luna - Posted on 14 August 2024
The GP who attended my concerns was overall a great doctor. He examined and questioned me regarding my health concerns. He prescribed what was needed to confirm and to provide what is necessary to treat the problem. He even offered a follow up and that he would inform me with the results of the chest X-ray I had the following day. This is something I was hoping he would prescribe for me as I have been worrying about my intermittent cough. This has reassured me and also the receptionist has kindly arranged a follow up appointment for me with the asthma nurse. This just shows they are all working as a great team in that clinic. How wonderful and reassuring to have such a great team.
Visited April 2024
Tynemouth Medical Practice has not yet replied.
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Review titled Caring efficient staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I have had reason to contact/see clinicians much more over the last 2 years than ever before and I am always grateful for the patience and kindness they have shown towards me especially under the pressures of society at present. This also includes reception and administration staff. Parch is an excellent tool and makes contact so simple quick and efficient. I have had no issues accessing results, prescription or test requests. I feel that everyone behaves in a professional and caring manner and should be congratulated and thanked for the service they provide. Thank you all very much
Visited March 2023
Review titled Tynemouth Medical Practice
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am delighted that you have had a good experience with the help and care you have received at the practice, and I'm very pleased that this has been the case over time. PATCHs has definitely been a great tool for us to help as many patients as needed, every day. I am particularly happy that your needs were met with a professional and caring manner. Thank you once again for taking the time to leave a comment; positive feedback makes us feel valued and your comments have been shared with the whole team. Gabriella Calimandri (Practice Manager)
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Review titled Incredible service
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2023
Yesterday I sent 3 different patches requests to the surgery. Repeat medication, a routine procedure and an acute problem. By coincidence I receved a call from the surgery a few minutes later to arrange a regular review. I told the staff member that I had just sent these requests and she immediately arranged the routine procedure, and a telephone consultation with a GP. Plus, the routine review that she had called me about. 36 hours later, All my requests have been met and dealt with with professionalism and courtesy. This is wonderful efficient service.
Visited January 2023
Review titled Tynemouth Medical Practice
Replied on 31 January 2023
Dear Patient, thank you for taking the time to leave a review; positive feedback makes the team feel valued and all comments received on this site are shared with the whole team. We are delighted that you had such a positive experience and that all your needs were met in a timely and courteous manner, and that you found our service wonderful and efficient! Gabriella Calimandri (Practice Manager)
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Review titled Great at responding via Patchs
Rated 4 stars out of 5
by Zofia - Posted on 01 December 2022
Doctors and other staff at the practice are great at communicating through PATCHs. Their responses are very prompt in responding to queries and requests. It is so much easier than before to get a blood test referral, repeat prescription, or health advice. In general, each time when I need their help, they are responsive , efficient, and helpful.
Visited November 2022
Review titled Tynemouth Medical Practice
Replied on 02 December 2022
Dear Zofia, thank you for your comments. We are pleased you like our e-consultation tool PATCHs, and delighted you find the way we operate so efficient and responsive; this is what we work for! A duty doctor and another member of the team sit in front of PATCHs all through the day so that patients' needs can be assessed and addressed immediately. We appreciate you taking the time to write a review. Positive comments make us feel valued; all feedback received on this site is shared with our staff and I have passed on your comment to the team. Gabriella (Practice Manager)