Valens Medical Partnership
Morpeth Surgery, Wellway, Morpeth, NE61 1BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of doctors at Seaton Sluice
Rated 1 star out of 5
by Carole Firth - Posted on 05 February 2025
It is difficult to get appointments at Seaton Sluice. My latest one means that I have to go to Cramlington and there is no direct bus service there other than 1 just after 10:30 and then no return until mid afternoon and my appointment is for 10 a.m. so I will have to go by car/taxi.
Visited February 2025
Valens Medical Partnership has not yet replied.
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Review titled New practice still in infancy
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
After 2 recent visits I am puzzled as to why none of the two different Doctors that seen my wife had no form of identification? eg no nameplate on consulting room door ,also no name tags? When asked the name of the Doctors whom she saw she then attempted to describe them by their appearace? Don't find this very satifactory (particularly in this day and age?) Also another observation was that the Location of the self assesment room should be at the tear of the waiting room,(not the front where everyone can see?) I will be surprised if a lot of people use this service?
Visited November 2024
Valens Medical Partnership has not yet replied.
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Review titled Well way surgery
Rated 1 star out of 5
by Una Newman - Posted on 15 October 2024
My daughter is doing this for me.I have tried to register on Anima to get an appointment but Anima will not recognise her surgery’s address. She is 91 and it is disgusting that she has to ring at 8am in a morning and wait for someone to answer to be told there are no appointments left or use anima.
Visited October 2024
Valens Medical Partnership has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2024
Impossible to get appointments, requested medical records for travel and request was closed with no information provided. Referral with no information on Nhs record, so not sure if I am on a waiting list or not. Went for scan for an identified condition and still waiting for feedback 3 months later. Skin assessment still ongoing, after 9 months, I have still only seen nurse practices and can't get to see a Gp. Avoid at all costs!!!
Visited September 2024
Valens Medical Partnership has not yet replied.
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Review titled Shambles
Rated 1 star out of 5
by Helen Reed - Posted on 20 September 2024
Abominable. I could go on about how bad it is but it,s a waste of time. I dread having to try and at least speak to a Doctor because it is virtually impossible.I try and live with what’s wrong with me until the pain becomes too much but trying to get my meds increased is a no go.
Visited September 2024
Valens Medical Partnership has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2024
Put a request in on Tuesday morning as I am in alot of pain in my hands, arms and shoulders at night which is keeping me awake. No communication until Friday morning to say an appointment had been booked for me 2 weeks after the request went in. GPs used to ring the patient the same day to discuss, can't even get a phone call now
Visited September 2024
Valens Medical Partnership has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
I have been diagnosed with Atrial Fibrillation (after going to A&E as I couldn’t get an appointment at the doctors). I’ve been prescribed medication to manage this but am starting to get more regular ’attacks’ which is worrying me. I submitted a request through the Anima system and it took a week for the practice to respond and that was to inform me that someone would ring me mid-October!!! How does this system help people who have genuine concern for their health? No wonder people are going to A&E for help as this practice does not seem to care about their patients. There is no continuity of care and I feel that patient concerns are not addressed. I would change doctors but I have feeling that most surgeries in this area operate in the same way. Not happy at all
Visited September 2024
Valens Medical Partnership has not yet replied.
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Review titled Useless Anima Health App
Rated 1 star out of 5
by Barry Nesbit - Posted on 02 September 2024
This review is specific to my experience today in trying to access the Anima Health App. The app is allegedly being used to triage patients and to avoid a host of people ringing the surgery. However when I accessed the app earlier this afternoon it told me that it is not available because they are full of earlier requests. This flies in the face of common sense. Surely it should be open 24/7 and the list of requests should continue to grow, to enable the “Team” to address them later. The poor patient should not be obliged to contact again the following day and hope they are in time to get onto the list for that day. This is no improvement on making the poor patient call early in the morning. It has not improved the process of getting someone to pay attention to your needs. Quite simply this app does not assist the patient, it is just another device to assist the clinicians. Get it changed and made more customer friendly!
Visited September 2024
Valens Medical Partnership has not yet replied.
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Review titled Disgusting practice
Rated 1 star out of 5
by Linda Conway - Posted on 13 August 2024
I've been with Lintonville for 34years. It was great but not I wouldn't send my dog to it. There are no Dr,s just health care people. No one knows what anyone is doing anymore and I've tried to speak to someone today about a prescription which was sent to dr via the hospital but hung up after waiting for phone to be answered after 1 hour...still waiting
Visited August 2024
Valens Medical Partnership has not yet replied.
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Review titled 2 weeks
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
I am still waiting to speak to a GP from this surgery as I write this review. I have waited over 2 weeks for an appointment and still waiting for a telephone call . What has happened to this surgery? It used to be really good and highly recommended….. not now! The system has changed for the worse. Filling out forms to get an appointment and still your asked what they can do for you when you do eventually get an appointment. Something has to change for the better.
Visited August 2024
Valens Medical Partnership has not yet replied.