Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Valentine Health Partnership.
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Lidia - Posted on 01 October 2024
Quick diagnosis, short waiting time, friendly staff, who explained the situation and answered our questions.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Lidia, Thank you for taking the time to post your kind comments, about your recent experience with the practice. Will past your comments to the rest of the team.
-
Review titled Great Practice
Rated 5 stars out of 5
by Li jin - Posted on 10 October 2024
Very experienced and knowledgeable Doctor and receptionist, special thanks to the doctor who’s seeing me, very patient in listening to my complaint of my illness ,diagnosing correctly and most of all act quickly in helping solving my problems, therefore I have a huge improvement in my health situation, highly recommend if you have an urgent health issues and want to be cured quickly.
Visited October 2024
Valentine Health Partnership has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Olu - Posted on 10 October 2024
Very good experience. The GP that attended to me today the 10th of October 2024 did a wonderful job. He took his time to explain to me in regards to my health issues and same as all the GP that has attended to me in the past.
Visited October 2024
Valentine Health Partnership has not yet replied.
-
Review titled Great practice and professionalism
Rated 5 stars out of 5
by Reggie John - Posted on 02 September 2024
Here's a shortened summary of your review: I am expressing my gratitude and experience for the outstanding support and compassion I received from the customer service staff this morning. They were attentive and responsive, addressing all my questions and concerns promptly. I also appreciate the care shown by the doctor I spoke with. His clear and compassionate guidance made me feel valued as a patient and left me feeling much more informed and at ease. Thank you for fostering such a supportive environment—it truly makes a difference.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Reggie John, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff. Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
-
Review titled Polite and professional
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
Had to book a medication review and was passing so popped in to see if they would help, receptionist was very polite and helpful and my telephone appointment was booked for later the same day,had the phone call and got everything sorted by a pleasant and helpful Doctor.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Patient, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the team.
-
Review titled Great customer service
Rated 5 stars out of 5
by Mr Sunday E Ogiesoba - Posted on 27 September 2024
This lady made my day when I called the surgery this morning. Her smile and professionalism was amazing. If everyone is like her the world would be a better place.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Mr Sunday, thank you for your feedback. We are pleased to learn that your experience was very positive and glad to hear you found the receptionist to be professional. We will feedback your comments to the team.
-
Review titled So helpful
Rated 5 stars out of 5
by Steven - Posted on 10 September 2024
The lady was so polite and helpful sorted out an appointment within 1 minute and nice to talk too and so professional
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Steven, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist efficient and polite. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
-
Review titled Disappointed
Rated 2 stars out of 5
by Rachael - Posted on 12 August 2024
It appears the GP has little to nothing to offer me this period of pregnancy. I call with my complaints and all I get is go to the hospital. As little as body itch and I can’t get an advice on what antihistamine to take. Was told a doctor will call me on Friday and I never got a from any doctor. Then again I call back Monday and still can’t get a solution after the GP I spoke with had to call me back 3 times to find out one thing or the other. Leaves me frustrated. Upon all of this, it is still difficult to get a sick note.
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Rachael, We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
-
Review titled Great practice
Rated 5 stars out of 5
by Judith - Posted on 05 August 2024
The receptionist was very polite and helpful, also the doctor was very attentive and polite. I appreciate service given to me.
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Judith, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We will feedback your comments to the team.
-
Review titled A good practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2024
Please stop the music which plays when waiting on the line for someone to answer the call. It’s extremely annoying! Better no music than this kind of music which gets stuck in your head for a long time and it’s so unpleasant! Alternatively classical music can be played instead.
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Patient, Apologies for the delay in responding, thank you for your suggestion, we are always looking at ways to improve our services, and your comments are very important to us.