Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always helpful
Rated 5 stars out of 5
by Michelle - Posted on 05 August 2024
As usual, a very quick appointment arranged to see me, receptionists and gp were helpful and always are on every phone call or visit
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Michelle, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the rest of the team.
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Review titled Really helpful
Rated 5 stars out of 5
by Sue Williams - Posted on 13 August 2024
I was impressed by the care given and the way the doctor listened and tried there best to help me.Also the receptionist when I called for an appointment she was kind and very helful
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Sue Williams, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the receptionist kind and helpful . Will past your comments to the rest of the team.
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Review titled Great service but ni water fountain
Rated 3 stars out of 5
by Mario - Posted on 05 August 2024
Great service. Not wait long but no water fountain and the place was really hot. The appointment took less than 5 minutes and was a bit to rushed
Visited August 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Mario, thank you for your feedback about your recent experience with the practice. We take patient feedback very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Listening is the cure
Rated 5 stars out of 5
by Kaizer - Posted on 23 July 2024
Thanks to the doctor who allowed me to talk about my health concerns without stopping me. I appreciate you for not judging me for how I feel. Talking about your genital area and mental health can be embarrassing but it was easy to talk to you.Thank you for your empathy and professionalism.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Kaizer, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
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Review titled Great practice, have no complaints
Rated 5 stars out of 5
by Clare randell - Posted on 10 July 2024
I have a lot going on at the moment and The GP I see today was aware of what was going on and treated me with the kindest respect and efficiency… The receptionist i had the pleasure of dealing with today was professional and got everything done that I needed to be done, as a matter of urgency. .
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Clare Randell, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the team.
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Review titled Good Receptionist
Rated 5 stars out of 5
by Efe Okhueleigbe - Posted on 09 July 2024
The receptionist at the surgery that answered my call today was very efficient and polite.I would recommend her to any of my friends or family. She was very encouraging. She knew my name from my voice and addressed me very professionally.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Efe, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist efficient and polite. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
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Review titled Professional accessible practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Recently I have dealt with three different receptionists and two GP’s - all were professional, approachable, listened and advised accordingly! Thank you and please keep up the great work!
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Patient, Thank you very much for leaving a 5 star review for Ferryview Health Centre on the NHS website. We are pleased to hear that you have received good advice from the surgery and that you find the staff to be professional and approachable. Your comments are much appreciated, and we will pass them to the rest of the team.
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Review titled Very nice doctor
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
The doctor put me at ease straight away was very patient and explained everything really well.i was seen on time I would be very happy to see this doctor again .
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear patient, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We work very hard to meet our patient expectation and we are happy to hear that we hit the mark for you.
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Review titled Great practice
Rated 5 stars out of 5
by Ann - Posted on 26 July 2024
I needed to get a fit note for work as I had previously tested positive for Covid. I called the surgery and used the call back service rather than waiting in a long queue. I was called back within 15 minutes and advised that a GP would call me before midday. I received a call a couple of hours later and spoke to a very friendly and helpful GP. My fit note was then sent to me via text and I was able to send it to my employer straight away. A wonderful efficient service.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Ann, Thank you very much for leaving a 5 star review for the practice on the NHS Website. We are very pleased to hear you received a fantastic service from our team. Your comments are greatly appreciated, and we will make sure this is fed back to the team.
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Review titled Helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I’ve called the doctors many times this week and I’ve been lucky to have the same receptionist each time, she’s got such a bubbly personality it’s really made me feel happy as I’ve called, she’s also been very helpful when booking in my appointments, changed one appointment to a more convenient time for me. It’s definitely made my experience much better than I’ve had previously
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Patient, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the receptionist helpful and friendly. Will past your comments to the rest of the team.