Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Doctors surgery
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
I was very pleased with my visit to doctors surgery today the doctor was very thorough she made me feel welcome and explained everything as she carried out each task also I didn’t have a very long wait to be seen
Visited February 2025
Valentine Health Partnership has not yet replied.
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Review titled Best Practice
Rated 4 stars out of 5
by Nick Lincoln - Posted on 08 February 2025
Very nice and helpful receptionist and byte nurse was very nice, had blood taken but didn’t feel a thing, very professional.
Visited February 2025
Valentine Health Partnership has not yet replied.
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Review titled Excellent Consultation
Rated 5 stars out of 5
by Joyce - Posted on 08 February 2025
The doctor was very attentive and helpful. She asked the right questions, listened to my concerns and gave the right prescription. I left her consultation room feeling satisfied.
Visited February 2025
Valentine Health Partnership has not yet replied.
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Review titled Great Practise - Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
I have been helped by a particular member of the reception team a few times over last year and she has always been professional, friendly and exceptionally helpful. Much improved appointment telephone line so I no longer have to wait in the queue and get a call back. Same day appointment with a friendly and helpful Dr. Very impressed to have my concerns dealt with so quickly. Thank you to a great team!
Visited January 2025
Valentine Health Partnership has not yet replied.
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2025
Today we saw a female doctor at our surgery - she was professional, friendly and incredibly knowledgeable. She dealt with maters address with sensitivity. She went above expectation with helping to find both short and long term solutions. She is a credit to both the surgery and profession. 👏🏻 👏🏻 👏🏻
Visited January 2025
Valentine Health Partnership has not yet replied.
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Review titled Empathetic and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
I called the on call duty doctor. I felt very upset and stressed regarding the lack of support from the clinic seeing me for a particular health concern. I must say, the GP i spoke totally put me at easy, listened to me thoroughly. He went through my concerns, assured me that my concerns were valid. He also immediately put a plan in place, communicated same back to me and provided me with the much needed support. I'm very thankful.
Visited January 2025
Valentine Health Partnership has not yet replied.
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Review titled Rude and dismissive administrative staff
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2024
What an unpleasant experience it is to call this GP practice, you are being played the most annoying ‘music’ on repeat while waiting for a very long time for the call to be answered. And then some of the call handlers speak in a disrespectful way, which was my experience today! It is often equally unpleasant to try and book an appointment in person, depending on who is on the reception desk as some of the receptionists are dismissive and speak in a condescending way. That was my experience last week when attempting to book that same appointment! There doctors and nurses I have seen are quite nice and I have to say that, as it is important their work to be acknowledged. However the administration staff ruins the whole experience by their off putting behaviour towards patients. I am dreading the process of having to call this GP practice or attempting to book an appointment at reception. Hence I give this GP practice 0 out of 5 starts, total disappointment. Very sad situation for patients and for the good doctors who work there that the ‘middle man’ ruins the patient experience completely.
Visited December 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Patient, We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled great help to clients
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
i was just asking about a athsma pump the lady on the phone was very nice she was able to get me in same day for an athsma review so i wouldn’t be left without a pump
Visited November 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Patient, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the rest of the team.
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Review titled Great practice
Rated 5 stars out of 5
by Caroline Thomas - Posted on 30 October 2024
Rang walk in and wait service didn’t wait long for a call back I got an appointment very pleased with the service
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Caroline Thomas, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided. Will past your comments to the rest of the team.
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Review titled Good practice
Rated 4 stars out of 5
by Lidia - Posted on 01 October 2024
Quick diagnosis, short waiting time, friendly staff, who explained the situation and answered our questions.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Lidia, Thank you for taking the time to post your kind comments, about your recent experience with the practice. Will past your comments to the rest of the team.