Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Valentine Health Partnership.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Ann - Posted on 26 July 2024
I needed to get a fit note for work as I had previously tested positive for Covid. I called the surgery and used the call back service rather than waiting in a long queue. I was called back within 15 minutes and advised that a GP would call me before midday. I received a call a couple of hours later and spoke to a very friendly and helpful GP. My fit note was then sent to me via text and I was able to send it to my employer straight away. A wonderful efficient service.
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Ann, Thank you very much for leaving a 5 star review for the practice on the NHS Website. We are very pleased to hear you received a fantastic service from our team. Your comments are greatly appreciated, and we will make sure this is fed back to the team.
-
Review titled Helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I’ve called the doctors many times this week and I’ve been lucky to have the same receptionist each time, she’s got such a bubbly personality it’s really made me feel happy as I’ve called, she’s also been very helpful when booking in my appointments, changed one appointment to a more convenient time for me. It’s definitely made my experience much better than I’ve had previously
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Patient, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the receptionist helpful and friendly. Will past your comments to the rest of the team.
-
Review titled Good Practice
Rated 4 stars out of 5
by Pearl George - Posted on 23 July 2024
Introduction made by GP who listened to my problem,questions asked and were answered, and I felt reassured following the examination. Plan of care agreed .
Visited July 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear Pearl George, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
-
Review titled Very professional Doctor
Rated 4 stars out of 5
by Wilson Trujillo - Posted on 17 June 2024
I have been seeing by a Doctor at this surgery, she explained to me all the process of my hospital appointments, treatments and medication in a very professional manner. I am very happy with the high level of service from this Doctor and her colleagues at Valentine Health Partnership. Many thanks.
Visited June 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Wilson Trujillo, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the doctor to be Professional. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
-
Review titled Friendly staff
Rated 5 stars out of 5
by Lisa Ellis - Posted on 05 June 2024
I phoned at 8am to get an appointment and opted for the call back option as I was 28 in the queue. I was called back within half an hour and the receptionist introduced herself and offered me an appointment for that morning she was very friendly and helpful. The practioner I saw also introduced herself and was also very friendly and listened to me explain my symptons.
Visited June 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Lisa Ellis, Thank you so much for taking the time to write a positive review for Ferryview Health Centre. We are pleased to hear that you were happy with the service you received and will ensure to pass your comments on to the team
-
Review titled Pal patel
Rated 5 stars out of 5
by JATINKUMAR PATEL - Posted on 28 June 2024
My child is pal patel is very nice Doctors good medical letter and medication next appointment wating for skin allergy
Visited June 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Jatinkumar Patel, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
-
Review titled Great reception
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
fantastic receptionist very helpful nothing is to much trouble. Also great service from doctor I see. Only issue was waited over 1 hour for my appointment to be seen and no one said that the surgery was running behind which would of been helpful
Visited June 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear patient, Thank you for taking the time to post your kind comments, about your recent experience with the practice, however we are sorry for the length of time you waited for your appointment, this should have been communicated to you for which we apologise. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our complaints administrator.
-
Review titled Pretty fast and friendly
Rated 5 stars out of 5
by Vanessa cahill - Posted on 29 May 2024
Considering the NHS troubles nowdays the 45 minute wait on hold wasn't that bad to make an appointment which was for the next day , very friendly, helpful ,efficient and professional service from reception staff and doctor.
Visited May 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Vanessa, Thank you so much for taking the time to leave a 5* review . We are so glad to hear that you find the staff friendly, helpful, efficient and professional. Staff work very hard to ensure they continue to provide the best care and efficient service. We will pass this on to the team.
-
Review titled Good Practice However.
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2024
I have joined this Practice since 2006-7 I think it’s a good practice where you can feel comfortable attending , however my last two visits I was tearful going home . I felt like the doctor had no empathy, I had serious concerns about my health ( and in my opinion I felt like he think what I said wasn’t happening, I could be wrong but that’s what I believed) it so happened that I saw this doctor two weeks before but unfortunately I had two issues and they couldn’t be addressed in one session , and he behaved as if he was seeing me for the first time , all I am saying is he could have said how are you today or be more welcoming on a professional level. I don’t know if anything can be done at reception as you have to sit there and listen to what’s your date of birth, what’s the problem and other confidential information given , I had to go to reception and I wrote my name and DOB on a piece of paper and hand to the receptionist.
Visited May 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear Patient, We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
-
Review titled Nice surroundings
Rated 5 stars out of 5
by Ian - Posted on 23 May 2024
Excellent service on the phone Got an appointment with no issues Reception staff are very helpful and polite The surgery is very clean
Visited May 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Ian, Thank you for taking the time to post a wonderful review. We are happy to hear that you are happy with the service provided and that you find the staff helpful and friendly. Will past your comments to the rest of the team.