Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed With Stuff Service
Rated 1 star out of 5
by Richard namukisa - Posted on 28 October 2024
I had umbilical hernia operation. Doctors at the queen Elizabeth gave me only one week sick leave off work. Obviously there was no way I’m going to be fit enough to return back to work after one week home cause my job involves heavy lifting. Doctors advised me to ask my GP to write me a letter to give my work place. I have now rang my GP twice requesting a sick note but the receptionist just keeps asking me to call in next day again and again. I’m in pain, leave alone, I’m asking for something very simple. I don’t see why I must have to ring in for the third time. They have no reason to drag my request on when they themselves know I have had an operation. I also find the stuff at the receptionist also rude. Don’t know how to talk to a patient.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Richard Namukisa, , We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery and arrange a call back from our Complaints Administrator.
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Review titled Exemplary consultation
Rated 5 stars out of 5
by Geoff - Posted on 31 October 2024
I was concerned that recurring pins and needles in my right hand and arm might indicate heart problems. The doctor efficiently tried to locate the source of my problem by seeing if pressure on a location or movement of limbs affected the symptoms. He ruled out Karpel Tunnel Syndrome and identified a problem in the neck. He sent me an email with some exercises to try for a fortnight and said that, if this hadn’t improved he would refer me for an x-Ray to check out possible arthritis. He reassured me that pins and needles were only indicative of heart problems in the left hand (unless my heart was on my right side). The doctor was efficient, professional, reassuring but above all welcoming and concerned. Like other experiences of this practice it was excellent. I can’t imagine how it could have been improved. The NHS at its best.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Geoff, thank you for your feedback. We are pleased to learn that your experience was very positive and glad to hear you found the Doctor to be efficient and professional. We will feedback your comments to the team.
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Review titled Doctors have no idea what they're doing
Rated 2 stars out of 5
by Anonymous - Posted on 22 October 2024
I went to the GP today and the doctor barely understood what I was trying to say to her. She jumped into all the wrong concIusions before even asking basic questions or showing any signs of care. I went in to feel reassured and came out worried sick when I fully know that she had no idea what she was talking about. An absolute disgrace! This might be the 6th negative experience I had with the NHS and the 4th wrong diagnosis!
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Patient, , We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Great Practice
Rated 5 stars out of 5
by Li jin - Posted on 10 October 2024
Very experienced and knowledgeable Doctor and receptionist, special thanks to the doctor who’s seeing me, very patient in listening to my complaint of my illness ,diagnosing correctly and most of all act quickly in helping solving my problems, therefore I have a huge improvement in my health situation, highly recommend if you have an urgent health issues and want to be cured quickly.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Li jin, Thank you very much for leaving a 5 star review for the practice on the NHS Website. We are very pleased to hear you received a fantastic service from our team. Your comments are greatly appreciated and I will make sure this is fed back to the team
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Review titled Excellent practice
Rated 5 stars out of 5
by Olu - Posted on 10 October 2024
Very good experience. The GP that attended to me today the 10th of October 2024 did a wonderful job. He took his time to explain to me in regards to my health issues and same as all the GP that has attended to me in the past.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Olu, Thank you so much for taking the time to write a positive review for Ferryview Health Centre. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the team.
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Review titled Not caring about people
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
Recently I've had an appointment and I was waiting for about 40 min without been called by the doctor.At that point another patient was called by the doctor and I didn't wait anymore.All that time was nobody called.Their policy is not to come late than 5 min because the doctor won't see you,but the people are waiting some time more than 20 min and you don't get any apologies for delay. Beside that,if you ask to be send to specialist.......no way.Some patients needs to be seen by specialist not a general practitioner who doesn't know how to deal with your problem. When ask for an appointment you'll get in month time. I'm sorry to say,but i'll never recommend this GP.
Visited October 2024
Review titled Valentine Health Partnership
Replied on 18 February 2025
Dear Patient, We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Great practice and professionalism
Rated 5 stars out of 5
by Reggie John - Posted on 02 September 2024
Here's a shortened summary of your review: I am expressing my gratitude and experience for the outstanding support and compassion I received from the customer service staff this morning. They were attentive and responsive, addressing all my questions and concerns promptly. I also appreciate the care shown by the doctor I spoke with. His clear and compassionate guidance made me feel valued as a patient and left me feeling much more informed and at ease. Thank you for fostering such a supportive environment—it truly makes a difference.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Reggie John, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff. Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
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Review titled Polite and professional
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
Had to book a medication review and was passing so popped in to see if they would help, receptionist was very polite and helpful and my telephone appointment was booked for later the same day,had the phone call and got everything sorted by a pleasant and helpful Doctor.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Patient, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the team.
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Review titled Great customer service
Rated 5 stars out of 5
by Mr Sunday E Ogiesoba - Posted on 27 September 2024
This lady made my day when I called the surgery this morning. Her smile and professionalism was amazing. If everyone is like her the world would be a better place.
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Mr Sunday, thank you for your feedback. We are pleased to learn that your experience was very positive and glad to hear you found the receptionist to be professional. We will feedback your comments to the team.
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Review titled So helpful
Rated 5 stars out of 5
by Steven - Posted on 10 September 2024
The lady was so polite and helpful sorted out an appointment within 1 minute and nice to talk too and so professional
Visited September 2024
Review titled Valentine Health Partnership
Replied on 02 October 2024
Dear Steven, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist efficient and polite. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.