Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible service with zero flexibility
Rated 1 star out of 5
by Elena Patimova - Posted on 28 September 2022
I have been waiting for GP appointment for over one month now with slot given at the most inconvenient hours. I’ve explained that I am in the risk category for cancer and need a screening booked with no consideration what so ever. Why I am not able to to appointments at convenient hours nowt weeks away ?? I am a single mum and am given appointment at the time when I have to drop off a child at school or pick him up.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 04 November 2022
Dear Elena, Thank you for your review and feedback and I am very sorry to hear this has been your experience with Ferryview Health Centre. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person and talking to the receptionist. We provide online service to book an appointment with a doctor, nurse or other health care professionals. We offer E-Consults, which will enable you to contact Ferryview Health Centre anytime, and someone will get back to you within 24 hours. We also have weekday evening appointments between 6.30pm and 8.pm every day, you can call or use our online services to book evening and weekend appointments.
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Review titled Good & Helpful Reception Service
Rated 5 stars out of 5
by Claudius - Posted on 06 September 2022
I had an excellent and supportive reception service with my contact with this practice today. I feel really supported and this excellent service should be encouraged amongst all staff.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Dear Claudius, thank you for taking the time to comment on our service. We will share your lovely review with all members of the Ferryview team. It is always nice to hear that everyone's hard work is appreciated.
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Review titled Good Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2022
Great doctors but appointments are scarce. The practice needs to improve giving people early and quick appointment to those in urgent needs. The critical doctors should be encouraged to split their leave and be available when needed.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Dear Patient, Unfortunately, waiting times for appointments can vary depending on capacity and demand but we try our best to ensure patients are seen as soon as possible. I am so glad to hear that you find our doctors great, and I will pass this on to the team.
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Review titled Excellent Practice Centre
Rated 5 stars out of 5
by Mohammad Ferdous Khan - Posted on 15 September 2022
Me & my family are grateful to this health care centre. All the staff and GP's we have seen are excellent. Very helpful and polite. Mr Khan & Family ( Ferdous, Dilruba, Anindita & Sarina)
Visited September 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Dear Mr. Khan, thank you so much for your kind comment, it is always nice to receive positive feedback reflecting the hard work our staff do to provide the best possible service to our patients. I will pass your comments to the team.
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Review titled Delay in Management
Rated 1 star out of 5
by Rashid Hussain - Posted on 28 September 2022
I had to give three stool samples for h pyroli testing and my treatment was delayed because the results were not back. There should be a method to give confirmation to patient after receiving the sample and timeline of processing. It will avoid potential delays in diagnosis and treatment.
Visited August 2022
Review titled Valentine Health Partnership
Replied on 06 December 2022
Dear Rashid, we are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Great improvement
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2022
there seems to be a great improvement with the staff on the phones. i always found them to be quite rude, but lately all the staff seem really happy and positive and eager to help. well done ferryview
Visited August 2022
Review titled Valentine Health Partnership
Replied on 17 August 2022
Thank you for your feedback we are sorry your experience didn't match your expectations in the past. The reception staff constantly strive to help patients access our services appropriately and are continually working extremely hard helping patients with any queries they may have. I will share your comments with the team.
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2022
I had 3 issues relating to me and my baby - i had to jump in to report all 3 but found the receptionist super efficient and receptive
Visited August 2022
Review titled Valentine Health Partnership
Replied on 17 August 2022
Thank you for leaving a 5-star review. We are pleased that you are happy with the service we provide, and that you found the receptionist efficient and receptive. I will share your comments with the reception team.