Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Alison Wilders - Posted on 04 November 2022
Every time I speak or see doctors they are very thorough and always sort out the problem and always listen to what you have to say and always check everything like your blood pressure and ask you questions
Visited November 2022
Review titled Valentine Health Partnership
Replied on 25 November 2022
Dear Alison Wilder, thank you for leaving a 5* review. We are pleased to hear that you are happy with the care you received and will ensure I pass your comments on to the team.
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Review titled Great experience
Rated 5 stars out of 5
by Julie - Posted on 04 November 2022
The e-consult system was easy to use and much more convenient than waiting on hold. A telephone appointment was made for me the following week. My telephone appointment was sufficiently long enough to address my issue. My only suggestion would be to provide some flexibility around dates/times as I would have preferred to wait a few more days, if required, to book a more convenient time. The Doctor was friendly and listened to all of my concerns. They were knowledgeable and I feel comfortable going to them for medical advice in the future. Thank you!
Visited November 2022
Review titled Valentine Health Partnership
Replied on 25 November 2022
Dear Julie. Thank you so much for your feedback, we are pleased to hear E consult worked well for you. We are also pleased to hear that you found the Doctor friendly, and your concerns were addressed. We do offer pre-bookable appointments with is more flexible to suit your needs. This will be shared with the team.
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Review titled Brilliant receptionists
Rated 5 stars out of 5
by Louise Holloway - Posted on 26 October 2022
The lady i spoke to this morning on behalf of my father was very professional but also friendly and it really came across that she cared about my fathers health. She sorted out numerous appointments and problems swiftly with a really caring and understanding manner. Receptionists across the board in all areas (not just health ) could learn a lot from this lady. Usually calling doctors surgeries is a nightmare but this lady receptionist shows how it should be done ! Well done that lady !
Visited October 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Thank you so much for taking the time to leave us this amazing 5*review. I am pleased to hear that you have received good service from the surgery and that you find our receptionist to be friendly and professional. Your comments are much appreciated.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
The environment was clean and quiet with friendly staff. The nurse is also friend,she went through details perfectly and examination was done professionally. It's a memorable experience.
Visited October 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Thank you for leaving a 5* review, we are glad that you are happy with the service that we provide. I am also pleased to hear that you found the nurse friendly and professional. I will feedback your comments to the team.
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Review titled Great practice
Rated 5 stars out of 5
by Julie - Posted on 03 November 2022
Seen same day as ringing Receptionist listened to me and directed me to the right people ECG next day Great service
Visited October 2022
Review titled Valentine Health Partnership
Replied on 04 November 2022
Dear Julie, thank you so much for taking the time to write a positive review for Ferryview Health Centre. I am pleased to hear that you were happy with the service you received and will ensure I pass your comments on to the team.
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Review titled Very good service
Rated 5 stars out of 5
by Alexis Bailey - Posted on 27 October 2022
I find this practice friendly, helpful and efficient. I recently moved there from a practice in Royal Arsenal nearby that was terrible. It’s such a relief to move somewhere where I’m treated with dignity and respect.
Visited October 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Dear Alexis Bailey, Welcome to Ferryview Health Centre. Thank you for taking the time to post a positive review and your kind comments. We aim to offer an empathetic and caring service and are very pleased to hear you received this from our team.
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Review titled Reception Desk (phone in) is misleading and frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
Not sure who is manning the reception desk phone, but she is most unhelpful. I called to request my usual birth control pill prescription, and she refused at the first instance saying I need to come in for my annual review. I insisted I had my last review only a few months ago. She reluctantly checked my records again, and confirmed it was complete. So when I repeated my request for the regular prescription to be sent through to the registered pharmacy, she said "it's all done" and ended the phone call. When nothing came into the pharmacy after 2 days (in line with policy), I called back the reception again. I was told no prescription request is on my records from the day of my phone call! This is not the first time I have struggled with the reception desk's response. I can't remember the last time I placed a request for my pills without any issues. So I always run out of pills because I have to go back and forth a few times before somebody sorts out my prescription request. I have never found a satisfactory explanation for the delays and obstacles. I have now come to dread the stress when the time to request a new prescription draws near (every three months). I should add I have never faced any problem at the physical reception desk in the GP surgery, but the interaction with the phone receptionist is most frustrating because you cannot rely on them for help on even the most straightforward requests.
Visited October 2022
Review titled Valentine Health Partnership
Replied on 28 October 2022
Dear Patient, I am very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaint administrator.
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Review titled Refusing treatment
Rated 2 stars out of 5
by Alex Gkikas - Posted on 13 September 2022
I was prescribed antibiotics from a Scottish Hospital as I used to live there and this was an outpatient appointment booked prior me moving to London. I took the prescription to this GP, they refused to give me the antibiotics and asked me to book an appointment with them while they have no available slots for the next month or so. Noone was trying resolve my health issue, instead they followed standard procedures regardless the matter. Turns out bureaucracy is more important than people’s health.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Alex Gkikas, Thank you for your comment and please accept our apologies for the delay in responding to you. We are extremely sorry that you have experienced difficulty in obtaining a repeat prescription. However as a new patient you will be asked for a medication review before any medication is given to you. We take patient feedback and complaints very seriously, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Under preforming practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
I’ve been continuously booking appointments regarding my headaches/ body weakness and feel as the GP, and the staff, is not doing enough to support me.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 04 November 2022
Dear Patient, I am very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Miss TL - Posted on 14 September 2022
The Doctor is always ready to help out and make my visit less stressful. Honestly Ferry View Health Center has been empathetic and professional. All the department are awesome. Very clean and always tidy too.
Visited September 2022
Review titled Valentine Health Partnership
Replied on 14 October 2022
Thank you for leaving a 5* review, this really means a lot to the staff that work so hard serving and protecting the community. I will pass this message to the team.