Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly practice
Rated 5 stars out of 5
by Viv - Posted on 23 May 2024
Great service phoned in the morning and given an appointment for the afternoon Friendly reception staff and a very clean and bright surgery
Visited May 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Viv, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff. Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2024
I felt listened to and given the help I requested and it was a good experience in general as the doctor was helpful as she gave me a blood test which was needed and necessary although she was hesitant at first .
Visited May 2024
Review titled Valentine Health Partnership
Replied on 17 July 2024
Dear patient, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice, We are also very pleased to hear that you found the doctor to be helpful. Thank you again for taking the time to comment on your positive experience.
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Review titled Good practice
Rated 4 stars out of 5
by Mojo - Posted on 16 April 2024
A doctor really helped me and my daughter with different things and I really appreciate that. We want to thank her immensely
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Mojo, Thank you so much for taking the time to write a positive review. We are pleased to hear that you were happy with the care you received and will ensure to pass your comments on to the Doctor.
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Review titled Good Team
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
I find the team at Holbourne and Ferryview very helpful and understanding. If they can't help in a certain situation they all point me in the right direction
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear patient, Thank you so much for this lovely 5* review; it is appreciated by our hard-working team and we are so glad that we were able to help you and can continue to do so. Thanks again!
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Review titled All good when you get right support
Rated 4 stars out of 5
by Del - Posted on 22 April 2024
Manage to get appointment on the same day which is very surprising . Receptionist was very helpful and doctor I saw today was very helpful with my problem
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Del, Thank you very much for leaving a review for the practice on the NHS Website. We are so glad to hear that you find the receptionist and the doctor helpful. Your comments are greatly appreciated and will make sure this is fed back to the team as it is always lovely to hear we are giving a good service.
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Review titled Kind, understanding and helpful doctor
Rated 5 stars out of 5
by MZS - Posted on 09 April 2024
Good listener and dealing with my issues. My blood test paper was not given. Do I receive it by post?
Visited April 2024
Review titled Valentine Health Partnership
Replied on 31 July 2024
Dear MZS, Thank you so much for taking the time to leave a 5* review. We are glad to hear that you find the staff to be good listeners and pleased to hear that we were able to help you. If you have on line access you can view your blood test results from there or you can come in to the surgery and reception will be able to give your results to you.
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Review titled Phone back 😮
Rated 4 stars out of 5
by Mr Kelly - Posted on 09 April 2024
Called the surgery around 08:10 , 30 ahead of me, however a msg said press 1 or 3 for ca back, I thought OK. Blow me down with a feather, received call back 25 minutes later. Excellent service 👍🏾
Visited April 2024
Review titled Valentine Health Partnership
Replied on 22 April 2024
Dear Mr Kelly, Thank you for taking the time to post your comments, about your recent experience with the practice.
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Review titled Excellent services
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
Very helpful when you call to make an appointment and you can opt to get a call back if the queue is long. The practice has excellent services and very clean. The staff are all polite and have empathy.
Visited April 2024
Review titled Valentine Health Partnership
Replied on 12 June 2024
Dear Patient, Thank you so much for taking the time to leave a positive review. We are pleased to hear that you have found our services to be excellent and our staff polite and have empathy. Our staff work very hard in order to providing a safe, efficient and effective service. Your recognition of this is much appreciated.
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Review titled It's an OK practice
Rated 2 stars out of 5
by Stuart harris - Posted on 09 April 2024
Only a certain receptionist is an excellent receptionist and only one doctor is an excellent doctor other doctors and employees not so much
Visited April 2024
Review titled Valentine Health Partnership
Replied on 19 June 2024
Dear Stuart, Thank you for your kind words about our Receptionist and the Doctor, however we are dismayed that you feel this way towards our other staff who constantly strive to help patients access our services appropriately and are continually working extremely hard helping patients. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Excellent Service
Rated 5 stars out of 5
by Daniel Phillington - Posted on 28 March 2024
The woman that saw me was very engaged extremely helpful and friendly and listened attentively to what I had to say she genuinely cared and even provided further information for me to read and understand about my health. Her service was phenomenal she went the extra mile. Its nurses like that restore my faith in humanity I hope she truly gets the recognition she truly deserves. i was that impressed that I asked her whether there was anywhere I could provide feedback.
Visited March 2024
Review titled Valentine Health Partnership
Replied on 22 April 2024
Dear Daniel Phillington, thank you for leaving a 5* review. We are pleased to hear that you were happy with the care you received and will ensure your comments are passes to the nurse.