Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent GP Surgery
Rated 5 stars out of 5
by Zoe Matthews - Posted on 17 November 2023
All doctors & nurses treat you with care, compassion, dignity, respect, understanding & kindness. Receptionist staff are welcoming, friendly, supportive and have a great level of understanding too. I find all staff at this surgery specifically strive to meet all patients needs as much as possible to the absolute best of their ability. I would definitely recommend this GP surgery if you are able to register as a patient with them. Outstanding!!
Visited November 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Zoe Matthews, We are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. I'll forward this to the team.
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Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
They are appointments are limited and receptionist mostly being rude , I have been with them since 2011 ,really disappointed this days their service
Visited October 2023
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient. Unfortunately, waiting times for appointments can vary depending on capacity and demand but we try our best to ensure patients are seen as soon as possible. We are very sorry to hear about your negative experience with the receptionist We take patient feedback very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Not happy patent
Rated 3 stars out of 5
by Anonymous - Posted on 01 November 2023
Find it hard to get appointments for emergency and also the phone lines are hard to get through also prescriptions I had for years they stopped it without warning terrible the resceptiinist are very polite when I pop in surgery to order prescription sine pandemic we all seen g p surgery changed big time for the worse
Visited October 2023
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Patient, thank you for your comment and please accept our apologies for the delay in responding to you. We are sorry to hear about the difficulties you have experienced in arranging an appointment at the Practice. GP Surgeries are experiencing significant and growing demand, and patients having to wait longer for appointments. Therefore, the waiting times for the telephone to be answered by Reception may be longer than what our patients or we would like. Regarding your prescription. As your feedback is anonymous, we are unable to investigate this any further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Great job for the staff (receptionist )
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2023
The receptionist who assisted me when I needed a doctor to see was very helpfull and accomodating . She tried her best to find a solution for it, she is the best ever everytime I call the surgery for appoitment Such staff should be recognized and she is a good example to her collegues..
Visited October 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Patient thank you for your feedback, we are pleased to learn that your needs were met and that the receptionist was very good to you. We will ensure our reception team are aware of your comments.
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Review titled Great front line staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2023
Exemplary helpful and professional servIce from reception staff and nurse at Holbourne Road. The receptionist dealt with several issues patiently and with empathy . The nurse explained clearly about the shingles vaccination. Better experience than Ferryview which seems to be under severe pressure.
Visited October 2023
Review titled Valentine Health Partnership
Replied on 24 October 2023
Dear Patient, we are pleased to hear that you find the reception team and the nurse to be very helpful and professional. Your comments are much appreciated and we will pass them to the rest of the team
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Review titled A big help
Rated 5 stars out of 5
by Alison Parker - Posted on 26 October 2023
I recently had a very stressful situation whereby my mum was poorly & I needed a recent prescription for antibiotics changed. But no local chemist seemed to be stocking the liquid version. I broke down in reception. Nothing was going right. And one particular receptionist calmed me right down. And I will be forever grateful. She was efficient. And even text me later on to inform me my mums new prescription had been sent to the only chemist that had the right version. I needed that support at that time. Great service!
Visited October 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Alison Parker, Thank you so much for your lovely review and 5* rating. I will make sure to share your comments with the reception team.
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2023
Quick answer pleasant conversation I got my phone appointment and test results back during the call.
Visited October 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Patient, Thank you for your feedback and we are so glad that we were able to help you and can continue to do so.
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Review titled Great practice
Rated 5 stars out of 5
by Orville Cunningham - Posted on 18 October 2023
Exceptional Receptionist I recently had the pleasure of interacting with an exceptional receptionist at a local gp surgery, and I couldn't be more impressed. This receptionist truly embodies the essence of professionalism and customer service. From the moment she answered the phone to me, I felt a sense of warm and welcoming, instantly making me feel valued as patient. Her communication skills were top-notch, as they attentively listened to my needs and inquiries, providing clear and concise responses. What stood out the most about this receptionist was their remarkable ability to multitask effectively. Furthermore, this receptionist was incredibly organized, and dedication to their role was truly impressive. In addition to their professional skills, the receptionist displayed a positive attitude and a genuine willingness to help. Even when faced with challenging situations, they maintained a calm and friendly demeanour. It's clear that they genuinely care about the well-being and satisfaction of every patient. Overall, I was thoroughly impressed by this receptionist's performance. They are a shining example of what every receptionist should strive to be: a professional, efficient, and welcoming presence that enhances the experience of every person who walks through the door. Their dedication to their role and exceptional customer service skills deserve recognition and praise. This receptionist is an invaluable asset to the gp surgery and sets a high standard for others in the field. Thanks for being such a very helpful and supportive person.
Visited September 2023
Review titled Valentine Health Partnership
Replied on 25 October 2023
Dear Orville Cunningham. Thank you very much for leaving a 5 star review. We really appreciate you taking the time out to share your experience with us. We are pleased to hear that you find the receptionist professional and well organized. We agree our receptionist is truly a gem to have on our team. We will share your comments with the rest of the team.
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Review titled Great Practice
Rated 5 stars out of 5
by Felicia Wright - Posted on 26 September 2023
I contacted the surgery this morning for a telephone consultation. The staff were extremely helpful, very polite, displayed professionalism. Thank you to all the Staff at Ferryview health centre.
Visited September 2023
Review titled Valentine Health Partnership
Replied on 09 October 2023
Dear Felicia Wright, Thank you for taking the time to post your kind comments, we are pleased to hear that you found the staff to be professional, helpful and polite. We will pass your comments to the rest of the team.
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Review titled Great GP
Rated 5 stars out of 5
by DHO - Posted on 26 September 2023
I’ve always remained with the same GP for several years, I find her to be extremely caring, patient and supportive she makes me feel safe heard and I fully trust her with my health. I genuinely believe that this is extremely rare and this is why i appreciate this practice, same can’t be said about the reception staff I find them to be extremely rude and disrespectful not to mention sarcastic, I’ve unfortunately had to make several written complaints regarding “missing papers” conflicting information however all calls are recorded therefore you are safe and complaints are taken seriously and thoroughly investigated. I would highly recommend this practice.
Visited September 2023
Review titled Valentine Health Partnership
Replied on 09 October 2023
Dear DHO, Thank you for your kind words about our Doctors however we are dismayed that you feel this way towards our Receptionists who constantly strive to help patients access our services appropriately and are continually working extremely hard helping patients with any queries they may have. We will forward this to the team.