Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great receptionist and doctor
Rated 5 stars out of 5
by Margaret Bell - Posted on 30 August 2023
I called Valentine Health today. The receptionist was professional, efficient and handled my call with great sensitivity. She has a very welcoming voice, which put me at my ease, but also has a businesslike manner, both ideal for a busy medical practice. She arranged for a doctor to ring me. The doctor rang as arranged and was very helpful. She was very thorough, asking me searching questions She found out some information and then rang me again. I am very grateful for the way both treated me and my embarrassing problem so sensitively.
Visited August 2023
Review titled Valentine Health Partnership
Replied on 09 October 2023
Dear Margaret Bell. Thank you very much for leaving a 5 star review, we are pleased to hear that you have received good advice from the surgery and that you find the receptionist to be professional and efficient. Your comments are much appreciated, and we will pass them to the rest of the team.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Brilliant and thorough, the GP I had an appointment with talked me through what my issues were, checked me up, gave her opinion based on technical knowledge and gave me options on how to resolve the issue.
Visited August 2023
Review titled Valentine Health Partnership
Replied on 22 August 2023
Dear Patient, We are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. I'll forward this to the team.
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Review titled Thank you
Rated 5 stars out of 5
by Jacqui Mclaughlin - Posted on 07 August 2023
I wanted to say thank you to the surgery staff who were super supportive & kind on Thursday evening 3/8/23 regarding my medication repeat , you listened , understood why I was emotional and were so solution focused, it meant so much to me. Thank you
Visited August 2023
Review titled Valentine Health Partnership
Replied on 09 August 2023
Dear Jacqui Mclaughlin, thank you for taking the time to post your kind comments, about your recent experience with the practice. Will share your comments with the rest of the team.
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Review titled Joke of a practice
Rated 1 star out of 5
by James holton - Posted on 04 July 2023
If we are late we never get seen but yet they never keep to their times. I had a phone call appointment booked for 4.30 ive got things I need to get on with but its now closer to 5 and still no call. They don't help with problems they just want to keep upping medications that don't help rather then prescribing ones that will. I would advise everyone to stay away from this doctors and try find one that is decent and cares about helping you rather then just getting their money for patients they don't help.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear James Holton, thank you for your comment and please accept our apologies for the delay in responding to you. We are sorry to hear that you have had a bad experience at the practice. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled It's ok
Rated 5 stars out of 5
by Thompson - Posted on 20 July 2023
I am fed up listening to the repeat statement s when phoning for an appointment. Also I am not shoure if I have registered with the practice the screen looks complicated and infuriating
Visited July 2023
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Thompson, Thank you for your comment and please accept our apologies for the delay in responding to you. We are sorry to hear that you are unhappy with the service provided by the surgery. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Lovely staff
Rated 4 stars out of 5
by Claire rowlatt - Posted on 13 July 2023
Holborn road walk in service is very efficient and reception staff are lovely x never busy x would recommend x
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Claire Rowlatt, thank you for taking the time to let us know of your positive comments. These will be shared with the reception staff.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I waited 2 weeks for a telephone appointment one the day of the appointment only told get a text message that my appointment has been cancelled. So disappointed 😞 i am disgusted
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear patient, I would firstly like to apologise for your recent experience with the Practice. In regards to your appointment being cancelled at short notice, this can happen at very short notice from when the clinic is about to start. In order to get through to our patients we text the patients to make sure they are aware as soon as we can. Sometimes we can reschedule the appointment, but that’s not always possible.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 July 2023
Always had a good experience, helpful staff and efficient service provided, clinical and non-clinical staff have been understanding and responsive. E-consultation service also proven effective and timely.
Visited July 2023
Review titled Valentine Health Partnership
Replied on 26 July 2023
Dear Patient, thank you for posting your kind comments on NHS choices and thank you for appreciating what we do. We are pleased to hear you found the E consult effective and timely. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us.
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Review titled Great Practice
Rated 5 stars out of 5
by Christine Sutton - Posted on 14 July 2023
I was surprised to have my call answered fairly quickly. The reception person was extremely polite and helpful. Excellent service thank you
Visited July 2023
Review titled Valentine Health Partnership
Replied on 18 July 2023
Dear Christine Sutton, We are delighted that you are pleased with our services. Thank you so much for your kind words and time spent providing such a positive feedback. I'll pass this along to the team.
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I have recently needed a GP appt, and was greeted by a lovely receptionist who booked my appt. I was then called by a doctor two hours later and had further follow ups booked. It was so efficient and professional
Visited July 2023
Review titled Valentine Health Partnership
Replied on 22 August 2023
Dear Patient, Thank you so much for this lovely 5* review; it is appreciated by our hard-working team and we are so glad that we were able to help you and can continue to do so.