Vanbrugh Group Practice
Level 2, Greenwich Centre, 12 Lambarde Square, London, Greater London, SE10 9GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Less than ideal
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2024
I was denied an appointment with a Doctor in person despite calling at 8am. I had a phone appointment with a dr who dismissed me and my concerns. I requested an in person visit on the phone and I was denied access to a Dr. They told me to ring 111. I was refused a prescription for medication. My condition is a reoccourant chronic sinus issue, that has traditionally been treated with antibiotics. I dread to think what a chronically ill person would have to face. If you get an appointment with one of the Drs at the practice they always run late and there’s hardly anyone in the waiting rooms. I asked to make a complaint, that had to be put in writing and hand delivered to the practice. This practice doesn’t have an email address apparently. Lots of room for improvement because they couldn’t get much worse.
Visited October 2024
Review titled Vanbrugh Group Practice
Replied on 07 November 2024
Dear patient Thank you for your feedback. I am sorry to read of your experience. We take complaints seriously and would like to investigate your comments. Please could you contact me to discuss in more detail Kind regards Christine Benford Practice Manager 0333 3327300
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Review titled Very helpful service
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2024
I had a technical issue with the app. The receptionist could not have been more helpful, spending a lot of time sorting it out with me while also keeping an eye on other visitors to make sure that a queue didn’t build up.
Visited October 2024
Review titled Vanbrugh Group Practice
Replied on 08 October 2024
Dear patient Thank you very much for your positive review. I am pleased the receptionist was able to help you This will be shared with the team Kind regards Christine Benford Practice Manager
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Review titled Very dismissive GP
by Anonymous - Posted on 01 November 2024
I'm very sad to write this, because I've been at this practice for almost a year and I never had any problems with the service, but today (01/11/2024) I was left in tears after seeing a GP. I wanted to express my concerns with the mental health service I was referred to, and she was very dismissive and did not hear my side of the story, then excused herself and said that they don't run that service. I understand that they don't, but I was referred to it by them, and a little compassion wouldn't have killed anyone. Then, I explained my mental health issues and got a bit upset, but before I could fully explain myself she cut me off and said she was going to do a referral. I do understand that GPs have a limited time and that they're not a counselling service, but that was not what I wanted to get out of it. I just wanted her to listen to my problem and at least show some validation and compassion. Instead, I felt like she couldn't wait to get rid of me and I was just another number. I also work in a customer-facing job and I know how draining it can be, but you can't just treat people like that when they come to you with mental health concerns. I want to do my best at empathising with her, but it's very hard when I left the practice in tears and not very helped at all.
Visited October 2024
Review titled Vanbrugh Group Practice
Replied on 07 November 2024
Dear patient Thank you for your feedback. I am very sorry to hear of your experience. I would like to offer to meet with you to talk in more detail. Please can you contact me and we can arrange a suitable time. Kind regards Christine Benford Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Lisa Hancock - Posted on 27 June 2024
I popped into the surgery today to see if I could get a physio appointment (my friend told me of this service and how good she thought it was). Got there at 8:30 and the receptionist said there was an opening in 10min! The physio was amazing -really knowledgeable and helpful. The receptionist as also so nice, friendly and helpful. There is so much negative press about access to primary care, but this is really amazing! Whatever you are doing at the surgery it is brilliant!
Visited June 2024
Review titled Vanbrugh Group Practice
Replied on 04 July 2024
Dear patient Thank you for such a pleasant review. We are pleased you found our physiotherapy service useful Your comments will be shared with the practice Kind regards Christine Benford Practice Manager
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Review titled Passive aggressive
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
Had a very unpleasant experience with a Doctor who whilst being superficially polite was passive aggressive, argumentative and domineering.
Visited May 2024
Review titled Vanbrugh Group Practice
Replied on 09 July 2024
Dear patient Thank you for your feedback. We are sorry your experience was unpleasant. We take complaints seriously and would like to investigate your comments. Please could you contact me to discuss in more detail Regards Christine Benford Practice Manager 0333 3327400
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Review titled Useless consultation with Dr. s g
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Short and useless consultation with Dr. s g who barely asked any relevant questions or showed any interest in understanding my condition. Tried to explain the different symptoms I have been experiencing for the past 3 months but she cut me mid sentence to tell that she « only treats one issue at a time ». Did not inform me on anything I didn’t already know. Only useful thing that came out of it is booking me for a blood test which I suggested. Super disappointing service.
Visited May 2024
Review titled Vanbrugh Group Practice
Replied on 30 May 2024
Dear patient Thank you for your review We are sorry you were disappointed following your consultation. GP appointments are 12 minutes and we do ask patients to book a double slot if they wish to discuss more than one matter. This allows additional time for the doctor to address each concern and to record the consultation in the clinical records I am happy to discuss further with you Please call the surgery on 0333 3327300 advising the reception when you are available Regards Christine Benford Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Jules - Posted on 09 March 2024
Yet again yesterday I had to have a Blood Test which is something that is needed every 3 months because of my medication. Each time, the Lady who does the blood tests is very nice, polite and friendly. Also a bonus that she does not hurt. I have actually been with this practice for about 19 years now and have found all the staff from the Reception to the Doctor's and Nurses to be great. Ok sometimes I have to wait for an appointment but never really have to wait that long. What really annoys me though is the patients in the waiting room on their mobile phones. I have seen more than one person glued to their phones and miss seeing their name on the board. They then get angry with the Receptionist. Mobile phones should be switched off on entering the practice and stay that way until you have left.
Visited March 2024
Review titled Vanbrugh Group Practice
Replied on 11 March 2024
Thank you for your 5* review, which will be shared with the team Your feedback is very much appreciated Regards Christine Benford Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Pleasant staff and have always been seen relatively quickly. The online service works well - I don’t mind that may not be seen for a day or so as long as someone gives a call which normally they do
Visited December 2023
Review titled Vanbrugh Group Practice
Replied on 12 January 2024
Thank you for your positive comments. These are shared with the practice team and appreciated Kind Regards Christine Benford Practice Manager
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Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
Just been left in tears from a telephone appointment with a doctor here who was brusque, not really listening. I was basically cut short in trying to explain my problem, told I had a different condition and then told to look it up online.
Visited November 2023
Review titled Vanbrugh Group Practice
Replied on 04 December 2023
Dear patient Thank you for your comments. We are sorry you feel dissatisfied following your telephone consultation with one of our doctors. To be able to look into the points you raise please can you contact me at the surgery providing your details Regards Christine Benford 0333 3326900
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Review titled Can get an appointment or an e' consultation
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
The practice has gone done hill so much in the last 4 years. It's unbelievable. Can never get an appointment online or an e-consultation. And A + E won't help because it's not an emergency in there eyes. So what are patients supposed to do?
Visited October 2023
Review titled Vanbrugh Group Practice
Replied on 01 November 2023
Thank you for your comments. We are sorry that you are finding the current situation so frustrating. We are doing our best to provide a good and safe service for our patients. In the past five years our patient numbers have more than doubled, and recruitment challenges mean that we have not been able to keep pace with the speed of growth. We are trying to recruit more GPs and nurses but this is not easy and we are very aware that it is difficult at the moment for our patients to access routine appointments quickly. If your problem is urgent, we have a duty doctor system operating every day, but once those appointments are taken, you will be redirected to 111 or A&E. We share your frustration at the current situation, which is unsatisfactory for all concerned. Regards Vanbrugh Group Practice