Victoria Medical Centre
29 Upper Tachbrook Street, London, Greater London, SW1V 1SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled appointment system lacks patient focus
Rated 3 stars out of 5
by Bing Chuah - Posted on 10 March 2025
I walked into the medical centre at about 4:30 pm to make an appointment and was told to come back the following morning. I asked could I not be given a next available time slot be it two, three, four or even five weeks ahead? The receptionist’s abrupt answer was repeatedly: “No”, “Come back tomorrow morning.” I asked why couldn’t I just be given the next available time slot. She was insistent that I should return tomorrow morning and would not budge nor explain why Victoria Medical Centre operates such a rigid appointment system that disregards patient needs! I understand from the NHS website: “ A new NHS contract that came into force in April 2023 means that GP staff have to let patients book consultations in advance or refer them to other services, such as a pharmacist, rather than tell them to call back later or the next day……. Currently, guidelines state that if a patient requires emergency care, they should be given an appointment on the same day. If it is not, appointments, either face-to-face or via a video call, should be offered within 2 weeks.” I do not think the appointment system of Victoria Medical Centre is aligned with the NHS Rules.
Visited March 2025
Victoria Medical Centre has not yet replied.
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Review titled Professional and quick
Rated 5 stars out of 5
by G. Jackson - Posted on 24 February 2025
Requested callback for suspected kidney infection. Was called very promptly and assessed over phone in extremely thorough and helpful manner. Was advised to attend A&E, and the doctor provided (via text) a very detailed letter that helped A&E staff assess my situation and get me treated. As a result a bad condition was prevented from becoming any more serious. Was very grateful to GP because when I initially called I was out of London. VMC is an extremely good central London practise. I have been a patient for many years. They are also fortunate in having some smart people working at reception.
Visited February 2025
Review titled Victoria Medical Centre
Replied on 25 February 2025
Thank you for taking the time to leave a positive review of our services
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Review titled Great practice
Rated 5 stars out of 5
by Jessica Baldwin - Posted on 24 February 2025
I’ve had two very positive experiences over the last month. The first involved a strange mole/bump on my back which was treated remotely. The receptionist sent me a link to which I could send a photo of the growth. A doctor responded within minutes and prescribed a cream which cleared up the problem quickly. The second involved tripping while running last week and cutting open my chin. A doctor very kindly fitted me into their afternoon minor surgery list. They stitched up the wound and it appears to be healing well. The stitches are due to come out on in one week.
Visited February 2025
Review titled Victoria Medical Centre
Replied on 24 February 2025
Thank you for taking the time to leave such a positive review of our services
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Review titled Very accommodating
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2024
Thank you for helping me with my elderly father and arranging an appointment quickly and also to be reviewed with a doctor, also for sorting out his medication into a dosset box so it's easier for him to manage. The time and effort to arrange the appointment to suit him was very helpful.
Visited November 2024
Review titled Victoria Medical Centre
Replied on 03 December 2024
Thank you very much for taking the time to leave such a positive review of our services
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Review titled Worst gp I've had
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
Got booked for an urgent call to get a sick note due to my medical condition getting bad that I can not work. Universal credit only accepts them from a gp. Waited 1 hr before calling the practice to find out what's going on to find out its been cancelled, and rebooked for a month away. Seriously what is going on with this practice? I am in pain daily on treatments that help ease it so I can function but I still get severe pain and the medication isn't helping at this point. Receptionists are rude and show no care, gps skip assessment questionnaires that the refferal is then rejected because of it. No updates happen when a refferal has been rejected. Refferals not gone through to correct services or mistyped on patient records so symptoms or side effects aren't listed or conversations on concerns raised. Staff assuming abuse because I won't go to an appointment without my partner, who I am taking with me for support due to being previously dismissed and mistreated. Trying to book in an appointment for regular treatment via the reception is a nightmare to the point the nurse has started to book it themselves (thank you to that nurse I cannot praise her enough), as everytime I said a specific date as they have to happen every 28 days especially for the best result, to be told oh there's none available then explain suddenly there's one available. I don't know who manages this practice but it needs a serious look at. The online services don't work the majority of the time patient records are either wrong missing or incomplete you have no access to anything before you joining their gp. Highly would NOT recommend.
Visited September 2024
Review titled Victoria Medical Centre
Replied on 20 September 2024
We regret to hear that you were dissatisfied with your recent experience. Please accept our apologies for the inconvenience and distress caused. We value your feedback, and I appreciate the opportunity to address your concerns. The conduct you described is not reflective of the standards we aim to uphold, and I deeply regret that it has left you feeling intimidated and frustrated. I It would be more helpful if we could identify you and discuss your experiences directly so that we are able investigate your comments in more detail. We want to maintain high standards of care and service. Please contact the practice and speak to the complaints officer who is keen to help and ensure you get the care and treatment that you need.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Thank you for helping me with my referral request and double checking that the referral has been made , very helpful staff highly recommended this surgery
Visited September 2024
Review titled Victoria Medical Centre
Replied on 20 November 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Bad for children and terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Unfortunately the quality and support is very poor, which is a concern when the patient is a child. Our observations if it helps: My daughter was misdiagnosed with chickenpox when she was 2 1/2 years old ny a gp who looked saw a few coldsores from a distance, googled the nhs website and without coming closer pronounced the diagnoses. (she subsequently did have the illness 12 months later). More recently, when asked for an emergency appointment for our toddler daughter, because of a swelling which appeared overnight, the receptionist was extremely unhelpful, showed no empathy or attempt to help. Instead referring to the policy - and dismissing question about alternative options. Btw, if you are trying to book an appointment, our experience has been that the reception does not open at 8 as advertised. Id ypu call just after 8, the call is finally picked up around 8.30-8.45 (whilst being 2nd in queue the entire time).
Visited August 2024
Review titled Victoria Medical Centre
Replied on 04 December 2024
Thank you for your feedback. We are sorry to hear that your experiences have not met your expectations. Patient care and safety are our highest priorities, and we take all feedback seriously to improve our services. Regarding the concerns raised: 1. Diagnosis Concerns: Without specific details, we cannot comment on individual cases, but all our clinicians follow established clinical guidelines to provide the best possible care. If you wish to discuss your concerns further, we encourage you to contact the practice directly so we can investigate thoroughly. 2. Emergency Appointments: We strive to accommodate all urgent medical needs and aim to ensure our reception team provides clear guidance. We are sorry to hear that you felt unsupported. We will review this matter with our team to ensure better communication and empathy during such interactions. 3. Phone Access: Our phone lines open promptly at 8:00 AM, and we are aware that high call volumes can occasionally cause delays. We are actively working to optimise our system to minimize waiting times and improve access for all patients. Please contact the practice directly and speak to the complaints officer if you require any further support or assistance with your medical requirements.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I just wanted to talk about my amazing first beautiful experience with one of the Nurses at Victoria medical centre. I have phobia and anxiety going into doctors and she was so kind and understanding of my situation when I explained to her and had turned my anxiety into a heart warming experience, thank you for having such a beautiful kind hearted and professional person working at your centre, she was so amazing that i believe she is worthy of more than just this review. I can only say a big thank you to nurse M P
Visited July 2024
Review titled Victoria Medical Centre
Replied on 15 July 2024
Thank you for taking to the time to leave such as a positive review of our services
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Review titled Impressive
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
I visited the medical centre the other day and the was given a Very impressive service .At Victoria medical centre the level of care ie really good.
Visited July 2024
Review titled Victoria Medical Centre
Replied on 22 July 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Very bad service
Rated 1 star out of 5
by Bassam - Posted on 26 July 2024
I made three calls to book an appointment for my mother who is suffering and every call they kept me waiting for more than half a minute and in the end they hung up without answering. Really shameful.
Visited July 2024
Review titled Victoria Medical Centre
Replied on 26 July 2024
Dear Bassam, We are sorry that we could not meet your expectation to speak to someone at the surgery within half a minute. If you contact the surgery and speak to the complaints officer we will try to audit trail your telephone number to see what happened with your call exactly and make sure treatment for your mother is arranged as quickly as possible. We have no way of knowing your contact details from the information we are presented with on this platform.