Victoria Medical Centre
29 Upper Tachbrook Street, London, Greater London, SW1V 1SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst gp I've had
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
Got booked for an urgent call to get a sick note due to my medical condition getting bad that I can not work. Universal credit only accepts them from a gp. Waited 1 hr before calling the practice to find out what's going on to find out its been cancelled, and rebooked for a month away. Seriously what is going on with this practice? I am in pain daily on treatments that help ease it so I can function but I still get severe pain and the medication isn't helping at this point. Receptionists are rude and show no care, gps skip assessment questionnaires that the refferal is then rejected because of it. No updates happen when a refferal has been rejected. Refferals not gone through to correct services or mistyped on patient records so symptoms or side effects aren't listed or conversations on concerns raised. Staff assuming abuse because I won't go to an appointment without my partner, who I am taking with me for support due to being previously dismissed and mistreated. Trying to book in an appointment for regular treatment via the reception is a nightmare to the point the nurse has started to book it themselves (thank you to that nurse I cannot praise her enough), as everytime I said a specific date as they have to happen every 28 days especially for the best result, to be told oh there's none available then explain suddenly there's one available. I don't know who manages this practice but it needs a serious look at. The online services don't work the majority of the time patient records are either wrong missing or incomplete you have no access to anything before you joining their gp. Highly would NOT recommend.
Visited September 2024
Review titled Victoria Medical Centre
Replied on 20 September 2024
We regret to hear that you were dissatisfied with your recent experience. Please accept our apologies for the inconvenience and distress caused. We value your feedback, and I appreciate the opportunity to address your concerns. The conduct you described is not reflective of the standards we aim to uphold, and I deeply regret that it has left you feeling intimidated and frustrated. I It would be more helpful if we could identify you and discuss your experiences directly so that we are able investigate your comments in more detail. We want to maintain high standards of care and service. Please contact the practice and speak to the complaints officer who is keen to help and ensure you get the care and treatment that you need.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Thank you for helping me with my referral request and double checking that the referral has been made , very helpful staff highly recommended this surgery
Visited September 2024
Review titled Victoria Medical Centre
Replied on 20 November 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Bad for children and terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Unfortunately the quality and support is very poor, which is a concern when the patient is a child. Our observations if it helps: My daughter was misdiagnosed with chickenpox when she was 2 1/2 years old ny a gp who looked saw a few coldsores from a distance, googled the nhs website and without coming closer pronounced the diagnoses. (she subsequently did have the illness 12 months later). More recently, when asked for an emergency appointment for our toddler daughter, because of a swelling which appeared overnight, the receptionist was extremely unhelpful, showed no empathy or attempt to help. Instead referring to the policy - and dismissing question about alternative options. Btw, if you are trying to book an appointment, our experience has been that the reception does not open at 8 as advertised. Id ypu call just after 8, the call is finally picked up around 8.30-8.45 (whilst being 2nd in queue the entire time).
Visited August 2024
Victoria Medical Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I just wanted to talk about my amazing first beautiful experience with one of the Nurses at Victoria medical centre. I have phobia and anxiety going into doctors and she was so kind and understanding of my situation when I explained to her and had turned my anxiety into a heart warming experience, thank you for having such a beautiful kind hearted and professional person working at your centre, she was so amazing that i believe she is worthy of more than just this review. I can only say a big thank you to nurse M P
Visited July 2024
Review titled Victoria Medical Centre
Replied on 15 July 2024
Thank you for taking to the time to leave such as a positive review of our services
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Review titled Impressive
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
I visited the medical centre the other day and the was given a Very impressive service .At Victoria medical centre the level of care ie really good.
Visited July 2024
Review titled Victoria Medical Centre
Replied on 22 July 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Very bad service
Rated 1 star out of 5
by Bassam - Posted on 26 July 2024
I made three calls to book an appointment for my mother who is suffering and every call they kept me waiting for more than half a minute and in the end they hung up without answering. Really shameful.
Visited July 2024
Review titled Victoria Medical Centre
Replied on 26 July 2024
Dear Bassam, We are sorry that we could not meet your expectation to speak to someone at the surgery within half a minute. If you contact the surgery and speak to the complaints officer we will try to audit trail your telephone number to see what happened with your call exactly and make sure treatment for your mother is arranged as quickly as possible. We have no way of knowing your contact details from the information we are presented with on this platform.
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Review titled Nice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Was greeted by lovely reception staff and was seen on time by the nurse who was doing a review with me, took her time and wasn't rushed pleseant experience.
Visited June 2024
Review titled Victoria Medical Centre
Replied on 08 July 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Quick telephone
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
Really good telephone service, the staff was very quick on picking up the phone and very polite , was greeted very well during the conversation.happy with the service
Visited June 2024
Review titled Victoria Medical Centre
Replied on 25 June 2024
Thank you for taking the time to leave such a positive comment on our services
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Review titled Excellent practice
Rated 5 stars out of 5
by LME - Posted on 14 May 2024
The phlebotomist, was very kind and showed empathy and willingness to help. She made my day! I am very grateful.
Visited May 2024
Review titled Victoria Medical Centre
Replied on 15 May 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
I have had only terrible experiences with this medical centre and I do not recommend it to anyone looking for a local GP. I have found both the reception staff and the doctor I saw to be very rude and unhelpful. I came away from my appointment with no plan of action or further treatment or tests. I have since gone private and had the tests done - I have a fractured bone and am getting physio all privately which is not an expense I need. The appointment was 40 minutes late and the when I checked with reception that I was meant to have an appointment, incase I had made a mistake, they were very unhelpful and said that to check if I was on the list for an appointment they would have to log into their computer. When I asked if they please could, it took less than 30 seconds and they were annoyed at having to do so. The lady next to me at reception with a very small child was having equally a tough time. She was being talked down to for absolutely no reason.
Visited May 2024
Review titled Victoria Medical Centre
Replied on 08 July 2024
‘We strive to serve every patient in the most courteous, helpful and professional manner. The comment has been left anonymously. We are unable to verify or audit trail the comments made. We would welcome an opportunity to speak with the patient and investigate the comments that have been made about the unsatisfactory service delivered. Please contact the surgery and speak to the complaints officer for further investigation or clarity about the treatment received from our medical centre. We will do everything we can to identify what went wrong and improve the patient experience.’