Victoria Medical Centre
29 Upper Tachbrook Street, London, Greater London, SW1V 1SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled hca
Rated 5 stars out of 5
by Nisha Boodhoo - Posted on 24 April 2024
I have been coming to this practice for a while and had experiences with many taking my blood but the only one can take my blood without putting 3 needles in my arm is the hca! I feel very comfortable with her! She's very gentle, kind and helpful. I would highly recommend her to anyone who are scared of needles like myself.
Visited April 2024
Review titled Victoria Medical Centre
Replied on 26 April 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Poor communication to patients about delays
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
Appointment booked for 11.10 at 12.00 as I'm writing I Have still not been seen, not one member of staff made any announcements in the waiting area to patients about any delays, One doctor was only apologising to patients when asked by patients why the wait was so long. No senior manager around to come to the floor to manage patient expectations or ask if we would need to rebook or able to wait or given any idea on how long the waits would be have asked reception at 11.30 how many patients ahead of me have been told 1 patient but still not been seen understandably delays can be unavoidable in healthcare but the lack of communication has failed patients today.
Visited April 2024
Review titled Victoria Medical Centre
Replied on 08 July 2024
We are sorry that your appointment time was delayed. It is very difficult for us to provide you with a full response without knowing more information about your appointment. Your comment has been left anonymously. Therefore, we are unable to verify or audit trail your appointment. Please contact the surgery and speak to the complaints officer to investigate the incident in more detail. Normally, the receptionists are able to double check approximate waiting times. The lack of communication is disappointing but in future please do ask to speak with a supervisor or manager and someone will assist you as quickly as possible
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Review titled Amazing practice and staff
by Anonymous - Posted on 15 July 2024
I have to thank you for having such an amazing doctor at your centre, i can thank him a million times for the way he helped me, i have been diagnosed with a lot of different things due to childhood traumas and at some point in the past few months i had nearly collapsed in what was one of my darkest moments in my life, i cant explain enough how bad i felt and how desperate i was for help. I have always had problems talking to doctors and i have absolutely no trust and phobia dealing with doctors due to past very disappointing experiences, however speaking to an amazing doctor in this clinic at that desperate point of my life, he offered me support and help me with empathy and compassion while i was breaking down literally hopeless. For the first time in my life i had a doctor who was actually kind enough to help, who actually cared to help with patience and again compassion and kindness, what a wonderful person/ human being. A great big thank you to the manager who is also worthy of my gratitude for having beautiful kind hearted and professional doctors under his management, a million thanks to you and the amazing Dr p who gave me trust back in doctors and helped me with what i was going through, my mental health/ depression journey is still long but having amazing people show care and compassion when most needed can make a tremendous difference in how a person can move forward with their healing process. And a last big thank you too for all the reception staff who work so hard at always providing me with help and immediate on the day urgent appointments showing care and support every time i call, you guys are amazing, thank you all for your hard work.
Visited March 2024
Review titled Victoria Medical Centre
Replied on 15 July 2024
Thank you for taking the time to leave such a positive reviews of our services
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Review titled Phlebotomy service
Rated 5 stars out of 5
by alondoner - Posted on 15 February 2024
Fantastic practitioner, welcoming, reassuring, professional and amazing technique! I have had the same practitioner twice recently and not felt a thing and no bruising after blood taken. Very happy with service.
Visited February 2024
Review titled Victoria Medical Centre
Replied on 19 February 2024
Thank you very much for taking the time to leave such a positive review of our services
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Review titled Top Team
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
Dear Practise Manager, Sad that I can't mention them by name but what a nice experience to get a swift hearing test recommendation from my GP,a next day response from the Practise Nurse, and a wax check appointment in for Monday from one of your nice receptionists. Well done VMC team ,thoughtful and professional as so often.
Visited January 2024
Review titled Victoria Medical Centre
Replied on 29 January 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Thanks
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2023
I would like to say thank you to the staff that actually rang me back and was so good n patient over the phone with me, She gave me the results I needed thank you so much.
Visited November 2023
Review titled Victoria Medical Centre
Replied on 27 November 2023
Thank you for taking the time to leave such a positive comment on our services
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Review titled Newly registered
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I'm a newly registered patient at the medical centre and it's all been good, very quick and efficient service and nice friendly staff.
Visited November 2023
Review titled Victoria Medical Centre
Replied on 07 December 2023
Thank you for taking the time to leave such a positive review of our services
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Review titled Blood Tests
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Hello I had to come into today for a blood test and I was so happy it wasn’t the previous person doing my blood test as I always found her grumpy and unfriendly So today I arrived and was happy when I got called and it was the new lady. She is lovely she welcomed me and made chit chat with me and was happy and smiling the whole time
Visited November 2023
Review titled Victoria Medical Centre
Replied on 17 November 2023
Thank you for taking the time to leave such a positive review of our services
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Unable to get through on repeat calls. Eventually got through but was not allowed face to face appointment. Poor phone consultation. No investigations requested. Told I needed 6 weeks of antibiotics and if no better to come back. Despite mentioning issue getting appointment. Below standard i would expect of medical student that examine. Changed GP as result
Visited November 2023
Review titled Victoria Medical Centre
Replied on 24 June 2024
‘The comment has been left anonymously. We are unable to verify or audit trail the comments made. However, we believe the comments have been recorded against the wrong practice as we do not have any medical students operating in the surgery and the working practices alluded to are rather ambiguous. Please contact the surgery and speak to the complaints officer for further investigation or clarity about the treatment you have received.’
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Review titled Outstanding practice
Rated 5 stars out of 5
by ms v m garbutt - Posted on 07 November 2023
Over the past 20 years I have been treated for several ailments and injuries. All the staff including receptionists, back office workers, doctors and nurses have been helpful at all times and most are cheerful and go the extra mile. A big thank you!
Visited November 2023
Review titled Victoria Medical Centre
Replied on 09 November 2023
Thank you very much for taking the time to leave such a positive review of our services