Victoria Medical Centre
29 Upper Tachbrook Street, London, Greater London, SW1V 1SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Newly registered
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I'm a newly registered patient at the medical centre and it's all been good, very quick and efficient service and nice friendly staff.
Visited November 2023
Review titled Victoria Medical Centre
Replied on 07 December 2023
Thank you for taking the time to leave such a positive review of our services
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Review titled Blood Tests
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Hello I had to come into today for a blood test and I was so happy it wasn’t the previous person doing my blood test as I always found her grumpy and unfriendly So today I arrived and was happy when I got called and it was the new lady. She is lovely she welcomed me and made chit chat with me and was happy and smiling the whole time
Visited November 2023
Review titled Victoria Medical Centre
Replied on 17 November 2023
Thank you for taking the time to leave such a positive review of our services
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Unable to get through on repeat calls. Eventually got through but was not allowed face to face appointment. Poor phone consultation. No investigations requested. Told I needed 6 weeks of antibiotics and if no better to come back. Despite mentioning issue getting appointment. Below standard i would expect of medical student that examine. Changed GP as result
Visited November 2023
Review titled Victoria Medical Centre
Replied on 24 June 2024
‘The comment has been left anonymously. We are unable to verify or audit trail the comments made. However, we believe the comments have been recorded against the wrong practice as we do not have any medical students operating in the surgery and the working practices alluded to are rather ambiguous. Please contact the surgery and speak to the complaints officer for further investigation or clarity about the treatment you have received.’
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Review titled Outstanding practice
Rated 5 stars out of 5
by ms v m garbutt - Posted on 07 November 2023
Over the past 20 years I have been treated for several ailments and injuries. All the staff including receptionists, back office workers, doctors and nurses have been helpful at all times and most are cheerful and go the extra mile. A big thank you!
Visited November 2023
Review titled Victoria Medical Centre
Replied on 09 November 2023
Thank you very much for taking the time to leave such a positive review of our services
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Review titled Blood
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Thank you Victoria medical centre for chasing my blood test results and mailing them to my consultant, very impressed with the service and also letting me know.
Visited October 2023
Review titled Victoria Medical Centre
Replied on 17 November 2023
Thank you for taking the time to leave such a positive review of our services
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I am writing to say how grateful and thankful I am to the team at the VMC. However, today in particular, I must highlight the outstanding welcoming, efficient and comforting exchange I had with one receptionist who was so very helpful, which reflects her true human kindness and a team well-led. On wishing to renew my prescription late last night when back from work, I realised that 2 of the medications had to be reviewed before these would be dispensed. Her warmth was truly palpable on reassuring me that the medication would be dispensed and that in fact it had been already sent to Boots. Again, I am so very grateful and much appeased. Best wishes to her and the team.
Visited August 2023
Review titled Victoria Medical Centre
Replied on 09 October 2023
Thank you for taking the time to leave such a positive comment on our services
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Review titled Good first impression
Rated 5 stars out of 5
by Elinor Boakes - Posted on 02 September 2023
First visit to VMC.really helpful receptionist, despite an abusive encounter with a patient before me.Nurse dealing with me respectful and friendly Surgery was bright and welcoming despite a large number of patients waiting.Very pleasant experience altogether.
Visited August 2023
Review titled Victoria Medical Centre
Replied on 12 September 2023
Thank you for taking the time to leave such a positive review of out services
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Review titled Shocking front desk
Rated 1 star out of 5
by Chris - Posted on 03 July 2023
Once again the front desk staff at Victoria Medical Centre were rude, unhelpful and inefficient. I arrived on time for an appointment, followed a sign at reception saying wait to be called, and wasn't called. Waited 25 minutes then queried progress and was told because I hadn't checked in I had been marked down as 'Did Not Attend' and the appointment was cancelled. No effort to try to reschedule or see if the problem could be solved on the spot (simply a typhoid booster shot). Staff basically accused me of being the problem. Seems this place is run for the admin staff, not for the patients - staff who are badly trained, have bad attitudes and/or aren't suitable for this type of work. I'm leaving for another surgery after finding these guys consistently rude and unhelpful for years. Don't register with these people if you can avoid it!
Visited July 2023
Review titled Victoria Medical Centre
Replied on 04 July 2023
Dear Sir, I have spoken to the staff who were on duty at the time of your appointment to investigate what went wrong. We do not have a sign for patients to follow at reception stating ‘wait to be called’ as you refer to in your comment. There is a sign for patients arriving for their audiology appointment clearly advising where they need to wait (Inhealth Audiology ONLY) which is separate to our front desk but you was not at the medical centre to receive audiology services. You did not check yourself in at reception or on our automated self-check-in device. When you did finally approach the receptionists (who had no idea you was waiting to be seen until you spoke with them) you shouted at them because of the length of time you had been waiting, called them stupid and walked out. You did not give them the opportunity to offer you an alternative. We apologise for any inconvenience we unintentionally caused. Please contact the surgery if you wish to arrange another appointment.
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Review titled Quick telephone system
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
Quick telephone system at the surgery with not long waiting,really good service at my old surgery they would take forever to pick up,very quick here.
Visited June 2023
Review titled Victoria Medical Centre
Replied on 15 June 2023
Thank you for taking the time to leave such a positive comment on our services
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Review titled Dreadful front desk
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Unpleasant reception as tradition seemingly demands. Sadly this has not changed over the years. Elderly people take slightly more time. Patients are by definition unwell. The lack of humanity and kindness is disturbing.
Visited June 2023
Review titled Victoria Medical Centre
Replied on 09 October 2023
Dear patient, We are most concerned with your recent comment. We treat every patient regardless of age with as much time as they need. We have an ‘on the day’ appointment facility specifically for the fact that we recognise patients by definition are unwell and some patients need acute urgent attention. Our complaints officer would welcome a conversation with you directly by contacting the practice to investigate who it was that demonstrated such a lack of humanity and kindness. We are unable to identify you from your comment.