Victoria Road Surgery
21 Victoria Road, Acocks Green, Birmingham, West Midlands, B27 7XZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience and lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
This surgery is one of the best I’ve been in! After moving around different surgeries over the years I have finally found the one which is the most helpful. Reception staff are lovely and are willing to go above and beyond to deal with any and all queries. They are all extremely understanding and knowledgeable and are willing to help in any way they can. I’ve not had the best experience with receptionists in my previous surgeries but I can say this is not the case in Victoria Road Surgery. It is clear that they have had a lot of training. Appointments at the surgery can sometimes be difficult to get however receptionists are able to book appointments in others surgeries which is a short walk away from my house. This is helpful as it means I am able to still see a doctor regardless of whether there are appointments available at the surgery. All of the doctors I have met with provide excellent care. They are able to deal with any problems I have with sensitivity. Hence, I am very comfortable with speaking to them about problems I am having regardless of how embarrassing I may find it. They are always willing to go above and beyond to deal with my concerns and are very truthful and transparent when it comes to how long it may take to get an appointment once a referral has been made. The practice manager has been very friendly and helpful every time I have met with her. I had some issues about missing paperwork and wanted to speak to her about why this has happened. The reception team told me to send an email which would then be passed onto the practice manager who would contact me within 48 hours. I was pleasantly surprised to have received a phone call within the first 2 hours of the complaint being put in. Upon her phone call I had explained what the issue was and she stated she would speak to the medical secretary to see what had happened and to get the information needed. The complaint was dealt with in an extremely professional manner and it was clear from my conversation with her that she cares deeply about the wellbeing of all the patients at the surgery. Overall, I would definitely recommend this surgery to everyone as it provides the best care and service possible. Everyone is extremely friendly and supportive. I do not believe there is any other surgery in the area which is better than Victoria Road Surgery.
Visited June 2024
Victoria Road Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Noren - Posted on 13 June 2024
I had a great experience here, the receptionist is very polite and helpful as it was my first time there and Doctor is really good and responsive.
Visited May 2024
Victoria Road Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Rabia raja - Posted on 04 March 2024
I am very happy with the level of service I have received from the surgery. They contacted me saying I needed a full blood test as it had been too long since my last one. After arranging the blood test for me the doctor contacted me immediately to ask me to come in so he could investigate something further. Put it this way I'm so glad they did as they caught something early which could have been bad if left untreated. I'm forever grateful.
Visited March 2024
Review titled Victoria Road Surgery
Replied on 05 March 2024
Dear Rabia Raja, We trust this message finds you well. We wanted to extend our heartfelt appreciation for the uplifting feedback you shared. Your kind words have truly made our day and reinforced our dedication to providing exceptional care to all our patients. Your feedback serves as a valuable reminder of why we chose this profession and motivates us to continuously improve and deliver the highest standard of healthcare services. Thank you for taking the time to share your positive experience. Should you ever require any further assistance or have any questions, please feel free to reach out. Wishing you continued health and happiness, Victoria Road Surgery Team
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Review titled Great practice
Rated 5 stars out of 5
by shahzad naeem-raja - Posted on 31 January 2024
I hardly ever need to use my surgery. I needed to use it in December to have blood tests done. and I can honestly say I can't fault the service I received at all. I was phoned back two days later, and booked in to see the doctor to discuss my results. Keep up the good work people!!!
Visited December 2023
Review titled Victoria Road Surgery
Replied on 05 March 2024
Dear Shahzad Naeem-Raja, We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your kind words and positive feedback. It truly means a lot to us and serves as a great motivation to continue providing the best care possible to all our patients. Your feedback not only brightened our day but also reinforces our commitment to delivering excellent healthcare services. We am grateful for the trust you have placed in us and will always strive to exceed your expectations. Thank you once again for your generous feedback. Please do not hesitate to reach out if you have any further questions or need assistance in the future. Wishing you continued health and wellness, Victoria Road Surgery Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Great practice running by amazing team. Highly recommended . Specially I would appreciate receptionist who was cooperative and helpful
Visited October 2023
Victoria Road Surgery has not yet replied.
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Review titled Conservatory
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I would like to congratulate the surgery on the way they have maintained the state of the central heating radiator in the conservatory
Visited October 2023
Victoria Road Surgery has not yet replied.
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Review titled Fantastic doctor
Rated 5 stars out of 5
by James O’ Connor - Posted on 11 October 2023
I understand that names cannot be mentioned but would stress she who I have now seen twice is extremely good. An attractive personality and extremely through. I needed physio and also requested for examination for tinnitus. Given the health service at present, I was shocked and surprised to have both this week. The physio on Monday and the MRI on Wednesday. After the through examination by this doctor I felt that I had been listened to and getting closer to both understanding and taking the right steps She is young and up to date. Brilliant! For the first time in three years I have felt confident in someone.and that she knew what she was doing and no examination by telephone
Visited September 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear James O'Connor, Thank you, I wanted to take a moment to express my sincerest gratitude for the positive feedback you shared with us. Your kind words are truly appreciated and serve as a great source of motivation for our team. Your feedback reinforces our belief that our dedication and commitment are making a difference. It encourages us to continue striving for excellence and exploring innovative solutions to improve. We value your input and greatly appreciate your support. If you have any further suggestions, ideas, or concerns, please do not hesitate to share them with us. Your feedback is invaluable in helping us shape and refine our services. Once again, thank you for your positive feedback. We are grateful for your trust and will continue to work tirelessly to meet and exceed your expectations. Warm regards, Practice Manager
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Review titled Unprofessional management
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2023
Discharged from hospital I was told to “go back to clinic” when I requested help. I got no reply when I advised them of the problem this would cause . I was told by reception that I had to go for blood test to get my HRT prescription renewed. It was wrong. It was actually a review and the information on screen was not mine. I was told to make a follow up appointment for a heart/circulation problem . It’s proved impossible . But the kind receptionist has found me a nighttime appointment at another surgery at distance from my home. The doctors are probably over loaded with the demands made on them but better management might help. I am 84yrs old and realise age has its problems but symptoms can be helped. I have some great medication but I feel it’s now too difficult to seek help except on line.
Visited August 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We deeply apologise for the bad experience you have had with our service. As I cannot see your name so its difficult for me understand the circumstances, ideally best way to raise concern is through the email victoriaroad.surgery@nhs.net or you can call us on 0121 706 1129 / 6666. Your satisfaction is of utmost importance to us. Thank you for your understanding and patience as we work towards delivering an improved experience. Best Regards; Practice Manager
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Review titled The best practice 👌
Rated 5 stars out of 5
by Gii K - Posted on 06 March 2024
I was experiencing gender dysphoria. I've never really been comfortable with anyone to speak about this topic until I joined this practice and met up with some amazing doctors. They made me feel good and made Me understand that there's nothing to be worried about. They kept all my sensitive matters private. They made sure I was happy I left happy and at ease in everyway. I am going through a lifelong change but I am always confident in calling my practice and knowing that they'll be there for me Thankyou all
Visited June 2023
Victoria Road Surgery has not yet replied.
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Review titled Poor Appointment System
Rated 3 stars out of 5
by James O’ Connor - Posted on 03 May 2023
Agree with the February 2023 review. Although I believe the reception staff are finding their feet and becoming more helpful. The appointment system is, in my opinion chaos, one can only telephone at 8.30 for a same day appointment, one cannot book for a later appointment. A picture forms of hundreds of people scrambling to phone at 8.30. After 15 or so minutes of waiting one is told all appointments have gone! A particular doctor treated me and requested that I saw him within a month. I have been trying for two months. We are no longer being treated as patients but as numbers
Visited May 2023
Victoria Road Surgery has not yet replied.