Victoria Road Surgery
21 Victoria Road, Acocks Green, Birmingham, West Midlands, B27 7XZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Victoria Road Surgery.
Reviews
-
Review titled Conservatory
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I would like to congratulate the surgery on the way they have maintained the state of the central heating radiator in the conservatory
Visited October 2023
Review titled Victoria Road Surgery
Replied on 22 October 2024
Thank you for bringing your concerns to our attention regarding the central heating radiator in the conservatory. We apologize for any discomfort this may have caused during your visit. Your feedback is important to us, and we will ensure that the issue is addressed promptly. We strive to maintain a comfortable environment for all our patients, and we appreciate your input as it helps us improve our services. If you have any further concerns or suggestions, please don’t hesitate to reach out. Best regards, Team Victoria Road Surgery
-
Review titled Fantastic doctor
Rated 5 stars out of 5
by James O’ Connor - Posted on 11 October 2023
I understand that names cannot be mentioned but would stress she who I have now seen twice is extremely good. An attractive personality and extremely through. I needed physio and also requested for examination for tinnitus. Given the health service at present, I was shocked and surprised to have both this week. The physio on Monday and the MRI on Wednesday. After the through examination by this doctor I felt that I had been listened to and getting closer to both understanding and taking the right steps She is young and up to date. Brilliant! For the first time in three years I have felt confident in someone.and that she knew what she was doing and no examination by telephone
Visited September 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear James O'Connor, Thank you, I wanted to take a moment to express my sincerest gratitude for the positive feedback you shared with us. Your kind words are truly appreciated and serve as a great source of motivation for our team. Your feedback reinforces our belief that our dedication and commitment are making a difference. It encourages us to continue striving for excellence and exploring innovative solutions to improve. We value your input and greatly appreciate your support. If you have any further suggestions, ideas, or concerns, please do not hesitate to share them with us. Your feedback is invaluable in helping us shape and refine our services. Once again, thank you for your positive feedback. We are grateful for your trust and will continue to work tirelessly to meet and exceed your expectations. Warm regards, Practice Manager
-
Review titled Unprofessional management
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2023
Discharged from hospital I was told to “go back to clinic” when I requested help. I got no reply when I advised them of the problem this would cause . I was told by reception that I had to go for blood test to get my HRT prescription renewed. It was wrong. It was actually a review and the information on screen was not mine. I was told to make a follow up appointment for a heart/circulation problem . It’s proved impossible . But the kind receptionist has found me a nighttime appointment at another surgery at distance from my home. The doctors are probably over loaded with the demands made on them but better management might help. I am 84yrs old and realise age has its problems but symptoms can be helped. I have some great medication but I feel it’s now too difficult to seek help except on line.
Visited August 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We deeply apologise for the bad experience you have had with our service. As I cannot see your name so its difficult for me understand the circumstances, ideally best way to raise concern is through the email victoriaroad.surgery@nhs.net or you can call us on 0121 706 1129 / 6666. Your satisfaction is of utmost importance to us. Thank you for your understanding and patience as we work towards delivering an improved experience. Best Regards; Practice Manager
-
Review titled The best practice 👌
Rated 5 stars out of 5
by Gii K - Posted on 06 March 2024
I was experiencing gender dysphoria. I've never really been comfortable with anyone to speak about this topic until I joined this practice and met up with some amazing doctors. They made me feel good and made Me understand that there's nothing to be worried about. They kept all my sensitive matters private. They made sure I was happy I left happy and at ease in everyway. I am going through a lifelong change but I am always confident in calling my practice and knowing that they'll be there for me Thankyou all
Visited June 2023
Review titled Victoria Road Surgery
Replied on 22 October 2024
Thank you so much for sharing your experience and for trusting us with your care. We are deeply touched by your kind words and are so glad to hear that our doctors and team have made you feel supported and comfortable, especially when discussing such personal matters. We understand how important it is to feel heard and respected, particularly when going through significant life changes. It’s wonderful to know that we’ve been able to provide the privacy, care, and reassurance you deserve. Your confidence in our practice means a great deal to us, and we are committed to being here for you at every step of your journey. If you ever need further support, don’t hesitate to reach out—we are always here for you. Thank you once again for your feedback and for placing your trust in us. Warm regards, Team Victoria Road Surgery
-
Review titled Poor Appointment System
Rated 3 stars out of 5
by James O’ Connor - Posted on 03 May 2023
Agree with the February 2023 review. Although I believe the reception staff are finding their feet and becoming more helpful. The appointment system is, in my opinion chaos, one can only telephone at 8.30 for a same day appointment, one cannot book for a later appointment. A picture forms of hundreds of people scrambling to phone at 8.30. After 15 or so minutes of waiting one is told all appointments have gone! A particular doctor treated me and requested that I saw him within a month. I have been trying for two months. We are no longer being treated as patients but as numbers
Visited May 2023
Review titled Victoria Road Surgery
Replied on 22 October 2024
Thank you for taking the time to share your experience with us. We appreciate your input and understand your frustrations regarding the appointment system. We are continuously working to improve our processes and the overall patient experience. To assist you further with your appointment needs, please don’t hesitate to contact the surgery directly. Our staff is here to help you navigate the booking process. Additionally, you can visit our website for more information and resources. Thank you again for your feedback, and we hope to resolve this matter for you soon. Best regards, Team Victoria Road Surgery
-
Review titled Not sure what's happened.
Rated 2 stars out of 5
by Michelle Mcvey - Posted on 10 February 2023
This used to be a great practice with great staff. I'm not sure if under new management but there are a new reception team who don't appear to be confident in what they are doing. Slightly rude as they certainly do not want to go the extra mile as the previous team did. Trying to get a physical appointment is near impossible. Communication is extremely poor when chasing results. Follow up appointments with the same doctor are again near impossible. This used to be a great surgery but lately I'm extremely disappointed. Also I have been having the same ongoing medical issue for 3 years now that has failed to be diagnosed. I had to go through some extreme difficulties until anyone actually took me seriously. I am still trying desperately to get the correct treatment but trying to get an appointment is ridiculous!
Visited February 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear Michelle Mcvey, Thank you for taking the time to share your feedback with us. We deeply apologies for the bad experience you have had with our surgery. I am the Practice manger, I have responded back to your concerns in the email. I can see in the system you are no longer our patient. I wish we could do more to change your past experience with our team. I can assure you your feedback will be passed on to the relevant team and ensure that such instances are not repeated in the future. Patient satisfaction is of utmost importance to us. Thank you for your understanding and patience, Best wishes; Practice Manager