Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Vine Medical Group.
Reviews
-
Review titled Very Good Service
Rated 5 stars out of 5
by Steve Fryer - Posted on 03 July 2024
I contacted the surgery online first thing this morning and within five minutes they had phoned and booked me in for an appointment with a doctor the same morning. The lady doctor was professional, thorough and explained everything. The receptionist was friendly, courteous and helpful. I have been using Vine Medical for many years and whilst they have not always been good and have had poor receptionists in the past they are now brilliant. The service they provided for me today was first class.
Visited July 2024
Review titled Vine Medical Group
Replied on 03 July 2024
Dear Steve, Thank you for taking the trouble to leave a review about your recent experience. I have shared your positive feedback with the team, who are always grateful to receive kind words from our patients. Thank you, Vine Medical Group
-
Review titled No access to GP
Rated 1 star out of 5
by Richard - Posted on 17 July 2024
Unable to get an urgent appointment with any GP never mind my own. I can't see how it can be so diametrically opposed that 1 patient gets a same day appoint yet I have to wait 3 weeks?
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled Lovely practice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Practice nurse was fantastic very pleasant and professional, made me feel at ease while she was removing the stitches after my operation
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I had a blood test which makes me very anxious, the nurse was so good with me, she used a child's needle which was much better for me. She was kind and made me feel relaxed.
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled All good 😊
Rated 5 stars out of 5
by Linda - Posted on 12 July 2024
This was for a blood test. Quick, easy and on time. The nurse was polite and careful and took time when she had difficulty getting enough blood from me. It was no trouble at all.
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled Very good practice
Rated 5 stars out of 5
by Rio - Posted on 11 July 2024
I found the staff very friendly and professional. That makes the visit even more enjoyable. I had a health check and it was thorough and I received my results very quickly, all in all I’m very happy with practice.
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled Very poor practice
Rated 1 star out of 5
by David Nicholas Travis - Posted on 08 July 2024
Today I tried to make an appointment via Anima app but after providing all the requested information and photos I was sent to Petersfield hospital, even though I stated that I probably had an infection. After 2.5 hours waiting I was told that I had an infection and was finally given anti-biotics! I'm self employed so lost 3 hours pay, this could have easily been done over the phone. It wasted my time and the doctors at the hospital.
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled Not the best
Rated 3 stars out of 5
by Anonymous - Posted on 09 July 2024
I had 2 appointments on the same day, 2 hours apart, both were over half an hour late and on the 2nd appointment, the doctor I saw, I felt I wasn't being listened too almost like the appointment was rushed due to them running late, not letting me finish speaking before interrupting.
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled Worth the wait
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2024
Had to wait about half an hour but managed to keep myself occupied by watching some healthy TV. Saw a nice nurse who seemed pretty thorough and was out of there in time for tea. Quire a painless experience overall. Had better but certainly had worse!
Visited July 2024
Vine Medical Group has not yet replied.
-
Review titled No idea of issue
Rated 1 star out of 5
by Sheralee davies - Posted on 12 June 2024
Issue of gravel voice for over six weeks. Needs to be discussed with gp as possible symptom of more serious condition, this service referred me to pharmacy for sore throat!!
Visited June 2024
Review titled Vine Medical Group
Replied on 13 June 2024
Dear Sheralee, Thank you for taking the trouble to leave feedback and we are sorry that you haven't had a positive experience following your recent online submission. The clinical protocols that are referenced by the Care Navigators gave an indication that for the symptoms you presented with, these met the criteria for referral to the Pharmacy First service. We are sorry that this did not meet your expectations and the Reception Lead has been alerted to your concerns. We will be in touch with you again offline. With kind regards, Vine Medical Group