Voyager Family Health
Farnborough Centre For Health, Apollo Rise, Farnborough, Hampshire, GU14 0NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Tracy - Posted on 16 December 2024
Patient Services Admin staff are very helpful, they always try to assist and are professional and courteous! On Friday I needed to get 3 diffetent types of appointments and after several attempts and systems, staff were able to book all 3 for me! I also had several other queries, which were all dealt with too! Tge lady i dealt with was lovely and patient tooI I find this a great practise, with very nice premises, combined with easy parking and a great team of people! The Nurses and acare Assistants I have to see on a monthly basis are always very caring, professional and knowledgeable! I would recommend this practice to friends and family!
Visited December 2024
Review titled Voyager Family Health
Replied on 17 December 2024
Dear Tracy, I am so pleased to hear that our Patient Services Team provided a great service to you recently and that the rest of the team continue to provide you with caring and professional service. I will pass your feedback on to the teams. Thank you for taking the time to leave a review. Marina Quality lead
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Review titled Satisfied patient
Rated 4 stars out of 5
by Anonymous - Posted on 24 November 2024
I have been happy with my recent experience at Voyager Health. I have seen 2 different doctors in the last 3 months for 2 different reasons. In both cases I got appointments relatively quickly and both doctors were thorough and very reassuring. Having had a very difficult time in the last year which has made me quite anxious the doctor referred me for a face to face counselling session at the practice which was very helpful. I have been pleased with my experience at Voyager Health and I hope it continues.
Visited October 2024
Review titled Voyager Family Health
Replied on 25 November 2024
Dear Patient, I am so pleased to hear of your positive experiences and will pass it on to our staff. Thank you for taking the time to leave us a review. Marina Quality Lead
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Review titled Caring, Friendly, Efficient
Rated 5 stars out of 5
by Scott Bradd - Posted on 22 October 2024
1 Covid/Flu jab process. Extremely efficient process run by an extremely helpful and friendly team of professionals 2 Booking an appointment on another matter. Incredibly helpful and understanding of physical requirement and 'worry' management'. Thank you
Visited October 2024
Review titled Voyager Family Health
Replied on 23 October 2024
Dear Mr Bradd, I am so pleased to hear you have had positive experiences with us. I will pass your feedback on to our teams. Many thanks for taking the time to leave us feedback. Marina Quality Lead
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Review titled Brilliant practice
Rated 5 stars out of 5
by Marion White - Posted on 27 November 2024
I am a frequent visitor to the surgery and the service I receive from all teams is efficient caring and professional. There is a high level of cooperation and support for one another. Overall my standard of care has been excellent, interventions have been timely and appropriate, even picking up at one time during a routine check that I was unwell and the team were so caring they got help and from this it led to a review of my health management that has seen me at my most stable for months. I feel very lucky to be cared for by this practice and would highly recommend it.
Visited August 2024
Review titled Voyager Family Health
Replied on 27 November 2024
Dear Marion, Thank you for taking the time to leave us a review. I am so pleased to hear are teams have taken such good care of you and your health continues to be stable. I will gladly pass your feedback to our staff. Marina Quality Lead
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Review titled Limited access to see GPs
Rated 2 stars out of 5
by Ally - Posted on 28 August 2024
I have tried to get a GP appointment twice in the last couple of months and the first time there were no available appointments and the second time I was offered an appointment in 4 weeks time. It's just not good enough when you are in pain. I've gone privately instead now and given up with them!!
Visited August 2024
Review titled Voyager Family Health
Replied on 29 August 2024
Dear Ally, Thank you for taking the time to leave us your feedback. I am sorry to hear you have found it difficult in obtaining an appointment. If you would like to discuss this further, please do not hesitate to contact us. Marina Quality Lead
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Review titled Not Vetran freindly, missing medical information
Rated 1 star out of 5
by darren bate - Posted on 31 July 2024
This service has drastically deteriorated since moving from Mile Stone Surgery. My last encounter was the nail in the coffin and I have now moved surgeries. My last encounter was for a repeat prescription that I placed on 12th June. I was contacted by SMS to say a Dr needed to speak with me before prescribing my medication. I was then away on holiday for a week and contacted the surgery on my return, to be told there was a 3+ week wait to speak with the Dr. I eventually got to speak with the Dr on 25th July and received my medication on the 26th July. That's a 27 working day delay in my prescription, I am to blame for 7 of those days. What is concerning though is at no point did anyone from the surgery ask if I had enough medication to see me through, or offer a short prescription to bridge the gap. As it happens I only take the medication when I need it, and that is not very often. what is more concerning is that there is no record on my notes, or if there is the Dr clearly could not see it to explain why I took the medication, I was also asked why I was taking the medication as there was a better alternative. This should have been on my records as during my Military service I had tried the alternative but it had bad side effects so i was switched. I was also asked who and when i was diagnosed, agan all this would have been on my military records that i personaly handedd in to the surgery along with my consent for the surgey to request furher information if neeeded. However there is no record of any of my military vaccinations, injuries or proceduers i had during my Military carear.
Visited July 2024
Review titled Voyager Family Health
Replied on 31 July 2024
We are sorry you are dissatisfied with the service you have received from Voyager Family Health and moved Practices. We do not respond in any detail on this forum for reasons of confidentiality. If you wish your concerns to be investigated and responded to, please contact the surgery on 01252 5450748 and speak to the Complaints Manager.
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Review titled great!
by corrine todd - Posted on 02 April 2024
I just wanted to let voyager know what an asset your mental health nurse is to your team. For the very first time in probably 20 yrs i felt seen, i felt that finally someone could see what ive being trying to explain about myself for all this time. The recent loss of my Dad, affected me very deeply and i made a call to the surgery as i was suffering with my Mental Health As soon as She called me i felt listened too, she didnt rush me, she let me just talk and helped me navigate my way back to feeling more able to process what was happening. The fact that she checked back in with me regularly really made me feel someone wanted to help get me better. I am so happy you have someone that loves her job and really wants to make a difference because she really made a difference to me and supported me during such an upsetting time. I am so pleased, with her support and understanding it seems we may have found a way forward for me finally. Thank you so much, This review won't let me leave her name
Visited March 2024
Voyager Family Health has not yet replied.
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Review titled Excellent modern practice
Rated 5 stars out of 5
by Margaret Dickinson - Posted on 13 February 2024
I had to attend this centre for the first time as a emergency appointment after calling 111 and I was very impressed It is a very modern clean centre and all the staff from the reception to medical staff were lovely and I was attended to by the most friendly kind and patient doctor I have ever met he took the time to fully explain all the details of my health problem I am sorry I'm not allowed to name him but he is a asset to yourselves and the NHS
Visited February 2024
Voyager Family Health has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
I can’t give the practice enough credit, nothing is ever too much and the reception staff are polite friendly and so very helpful. Thank you all for providing a wonderful service and happy new year to all At voyager family health
Visited January 2024
Review titled Voyager Family Health
Replied on 02 January 2024
Thank you so much for taking the time to post a review. I am really pleased to hear that the service we are providing to you is friendly and helpful. I will pass your feedback onto our staff. Many thanks Marina IT Lead
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Review titled Amazing Doctor
Rated 5 stars out of 5
by John Webb - Posted on 09 January 2024
After my visit today, the Doctor who I saw was absolutely outstanding, she listened to my problems and treated me with total consideration and empathy. I have never had this level of service in all my years. Rated 10/10
Visited January 2024
Review titled Voyager Family Health
Replied on 10 January 2024
Good morning Mr Webb, I am so pleased to hear such wonderful feedback. We strive to provide the best service we can for all of our patients and will continue to do so for you. Our staff will be very happy to receive your feedback. Many thanks Marina IT Lead