WELL STREET SURGERY
28 Shore Road, Hackney, London, Greater London, E9 7TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Carol stratchan - Posted on 09 July 2024
I,spoke to a lady today from the,practice and how she deal with me I find she was very good speak with confidence and highly respected thank you for taking the time to talk with me.
Visited July 2024
WELL STREET SURGERY has not yet replied.
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Review titled Thoughtful call
Rated 5 stars out of 5
by JAG - Posted on 09 July 2024
I was called about a possible home visit for a check up I needed. This was especially thoughtful as I am housebound but I had been told previously I had to go in. So thankful for the thoughtfulness of this. The lady told me exactly why she was calling and explained it very clearly - for which I was very grateful.
Visited July 2024
WELL STREET SURGERY has not yet replied.
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Review titled Compassionate and prompt service
Rated 5 stars out of 5
by Tahira Hussain - Posted on 04 July 2024
I am extremely impressed & delighted with consultation with Dr m a . He is very pleasant and helpful doctor. I felt well informed on the benefits and risks of the treatment. He is very helpful nice manner and compassionate. My son has a graze on his arm and he was so kind to clean and put a plaster on his bruise before he started consultation. He is one the best doctor at well street surgery. He has been always professional and on point with treatments. Yesterday, I had a blood test appointment and requested to have an additional test so that I wouldn't need to come in again. Phlebotomist coordinated with Dr. m a and promptly added it to the system. Everything was done in a timely manner, and a follow-up appointment is also scheduled to review the blood results. Thank you, doctor and phlebotomist, for being so helpful and kind.
Visited July 2024
WELL STREET SURGERY has not yet replied.
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Review titled Efficient and compassionate service
Rated 5 stars out of 5
by Nicola - Posted on 21 June 2024
I am 39 weeks pregnant and was suffering with abdominal pain. I contacted the surgery and the GP called me back promptly, arranged bloods, consulted with the obstetrics team at my hospital etc all within a day or so. He was compassionate, at a particularly vulnerable time as a pregnant woman, and I think the level of efficiency and clear communication and understanding was exceptional. I also had an ultrasound booked into check my area of concern within a day or so, and all of my concerns were addressed.
Visited June 2024
WELL STREET SURGERY has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Devvy - Posted on 30 April 2024
I have contacted the surgery twice regarding some update on documents regarding my father who had passed away. On both occasions the receptionist did not offer condolences or emphasis. Working for the NHS this should go without saying. But instead i got two different replies on the same subject. When I questioned how come i was given different information i was ignored.
Visited April 2024
WELL STREET SURGERY has not yet replied.
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Review titled Superb care
Rated 5 stars out of 5
by HRM - Posted on 22 May 2024
I have had the good fortune to receive outstanding care from an incredibly thorough, caring doctor. She has left no stone unturned in supporting me. I would also like to express my gratitude to the triage doctor whose support and advice I valued. I have been really impressed with the level of care.
Visited March 2024
WELL STREET SURGERY has not yet replied.
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Review titled Disappointed long-standing patient
Rated 1 star out of 5
by M Shirley - Posted on 08 February 2024
I’ve attended this surgery since 2001, I’ve been there through all of the changes and have supported the surgery to remain open but for what? The recent changes have made it very challenging to even get an appointment with a nurse and impossible to see a Gp, I don’t even ask for a Gp anymore. The experience is now very inhuman and lack the human touch, it seems to the delight of the staff there. I called several times over 2 months regarding a nerve issue and was not given an appointment. I called on Feb 8th and was sent a text for an appointment for Feb 20th thinking it was to be seen. When I read the text further it was for another phone call!! I have had to revert to physically attending a&e. This is the reason a&e is often overwhelmed because gp’s and muses make themselves inaccessible and quick to refer people to go online. I say again that the experience contacting well st surgery has become inhuman and lacks that human touch it once had.. May I remind you, well st surgery, that technology was made for people not the other way around. I feel pushed that I will have to access private health care in the near future for a meaningful health care experience. Very disappointing
Visited February 2024
Review titled WELL STREET SURGERY
Replied on 15 February 2024
Dear M Shirley, thank you for you online feedback which we are always grateful to receive. This helps us look at ways in which we can improve. I am sorry to hear of the difficulties you have encountered with our system. If you are able to, you can contact us regarding any query by using our online form. If you are unable to go online or are having difficulty with the form, please call us on 020 8985 2050 and a member of our helpful team will be able to guide you through the form or complete one on your behalf. A nurse appointment can be booked directly over the phone should you wish to do it this way. The Duty Doctor service is available Monday to Friday (excluding weekends and Bank Holidays) between the hours of 08:00 and 18:30. A 'duty doctor' triages all requests and decides on the most appropriate course of action. We aim to get back to you on the same working day however there may be a delay if you submit your request late in the afternoon and it is not clinically urgent. Clinically urgent medical problems will be actioned within 2 hours during our normal opening hours. In an emergency please call 999. Healthcare professionals have a dedicated telephone number to contact the practice on. Urgent professional calls are actioned within 30 minutes. You will be informed of the outcome of your query. This is usually by text message but may be by phone if you are unable to receive texts. You may be asked to supply more information or submit a photo if this is appropriate and you are able to. You may be offered some initial medical advice or booked a telephone or face to face appointment on the day or on another day with one of our healthcare professionals. You may be signposted to another more appropriate service. Our aim is that your request is dealt with by the most appropriate person at the right time. The duty doctor who triages your request will take into account the urgency and nature of your query and whether continuity with a particular healthcare professional is needed or requested. Patient demand on any given day and the capacity of the practice to meet that demand is also taken into account. If you are unhappy with the outcome of your request please do let us know by submitting another form or by calling us. I have asked our Practice Manager Sherine Sallion to contact you to discuss your concerns in more detail. I hope that you will be more satisfied with our service going forward. Dr J Mackenzie (GP Partner, Well Street Surgery)
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Review titled Great Practice
Rated 5 stars out of 5
by david pattenden - Posted on 28 February 2024
Saw GP on 23rd February and full medical exam saw nurse on 27th February blood samples All done thoroughly efficiently and promptly. Front desk reception also friendly and very helpful cannot fault this surgery,
Visited February 2024
Review titled WELL STREET SURGERY
Replied on 28 February 2024
Dear David Pattenden, thank you for your positive feedback and 5* review. Your kind comments are much appreciated and will be shared with the rest of the team. It is great to hear that your query was dealt with efficiently and promptly and that our team members were friendly and helpful. Thanks again for taking the time to provide us with your feedback. Dr J Mackenzie [GP Partner, Well Street Surgery].
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Review titled Always satisfied.
Rated 5 stars out of 5
by Michael Thomas - Posted on 05 January 2024
I have use this surgery for many years now and have found in the vast majority of visits the very best of treatment by both reception staff and doctors. The doctors have been thorough and sympathetic always.
Visited November 2023
Review titled WELL STREET SURGERY
Replied on 08 January 2024
Dear Michael Thomas, thank you for your feedback. It is great to read that on the whole you have been satisfied with the care that you have received from both the non-clinical and clinical members of our team. I will share your feedback at our whole team meeting where I am sure it will be most welcome. Dr J Mackenzie (GP Partner, Well Street Surgery).
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Review titled Terrible reception
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
I had an appointment booked and could not get though to cancel and re book it took me over two hours to get through this wasn’t the first time or the last every time I’ve had an appointment or just generally trying to get through I cannot do so as no one answers the phone there’s also been a numerous number of occasions where the phone has been picked up after about an hour and the staff not all can be very disrespectful impolite as if they just can’t be bothered to do the job or take down the information given some staff can be really friendly and welcoming same as on arrival
Visited October 2023
Review titled WELL STREET SURGERY
Replied on 16 November 2023
Dear Patient, thank you for your feedback which helps us look at ways in which we can improve. We are sorry that you have experienced a long wait on the phone trying to get through to us. This is something that we are trying to address. Further, I am sorry to hear that you have found some staff disrespectful and impolite. Clearly this is not how we would want anyone to feel. On a more positive note I am pleased to hear that you have found other members of our team really friendly and welcoming. Please don't hesitate to get in contact with us at CAHCCG.wellstreetsurgery@nhs.net should you wish to discuss this in further detail. Dr J Mackenzie (GP Partner, Well Street Surgery).