Wellington Way Health Centre
Wellington Way Centre, 1A Wellington Way, London, E3 4NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Viktoria Nagy - Posted on 28 November 2024
I keep getting a recurring issue every month. They told me if it comes back then come back again as they would need to refer me onto a specialist, however I am unable to get an appointment at the surgery, as I am at work at the times they give me appointments. How is it fair to those that are at work for not being able to get appointments? When I called them to see if they can do anything they just said oh there is nothing they can do , meanwhile yes they can! If someone cancels they could call me! But no, I would need to spend hours on the phone try to reach them or their next bet was to go toe a&e to be seen. Sorry, but I am too busy working to pay for the NHS that I am not even able to use!! But those who don’t work, stay at home the whole day can use the NHS! How is this fair? Please someone explain this! Extremely appalling! I wish I could opt out of the NHS and pay for my own healthcare instead of paying for services we can’t even use (those who work and pay their taxes and pay for the NHS!)
Visited November 2024
Wellington Way Health Centre has not yet replied.
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Review titled Great response
Rated 5 stars out of 5
by Emily - Posted on 13 August 2024
Recently the response times for online appointment requests and phone hold times have been so quick. I'm very happy and impressed with the staff for getting me in quickly and also being so helpful on the phone.
Visited July 2024
Wellington Way Health Centre has not yet replied.
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Review titled Bengali lady doctor at wellington way temporary dr
Rated 5 stars out of 5
by Sadia Begum - Posted on 21 August 2024
Bengali lady dr was absolutely brilliant with me, her professionalism and treatment trom A-Z is very highly commendable. She was extremely kind, her following up procedure was amazing she is the best doctor I have ever had and wouldn’t want to change and always be seen by by this doctor who is temporary at this GP. She is kind, interactive, who investigated my issues thorough and the treatment and care provided was excellent. Please keep this lady doctor at wellington way we need more like her.
Visited July 2024
Wellington Way Health Centre has not yet replied.
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Review titled Only bad Dr is enough to take down the reputation
Rated 2 stars out of 5
by Alex - Posted on 10 June 2024
Except the occasional rude and non-collaborative answers from the reception team, which I guess is a common problem in the public healthcare system (I guess you can't expect much from people taking a minimum paying job without any training or specific educational requirements whatsoever), once I luckily manage to get an appointment, I have always had decent experience with all of the clinicians. Not from one male GP though. He is always quite rude and dismissive and didn't even let me finish explaining my issues on my last telephone appointment with him. Others have had same sort of experience too. Not sure if because of the ethnicity. So maybe addressing these con cerns can be beneficial for the whole community...
Visited June 2024
Wellington Way Health Centre has not yet replied.
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Review titled life saving service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
Having found myself in a difficult moment in my life I was referred to Wellington Way Health Centre Health Nurse. At a very challenging time I was alone and confused and did not know which way to turn. After being mistreated, bullied, and pushed to a breaking point at my work place I felt hopeless and depressed. I found myself in dire need of help and support with my mental state and better understanding of my rights as an employee. After just one meeting with the Health Nurse, I felt heard and seen and I could breathe a little easier. Thanks to the hard work and the great knowledge and professional assistance of Health Nurse I began to find balance. His attention to detail, knowledge and understanding allowed me to communicate easily and receive more clarity of my rights and options. I trusted his professional knowledge and approach and was able to feel supported and understood. Working with the Health Nurse has rebuilt my confidence. I am very grateful to the exceptional person the Health Nurse is and the great help he gave me when I needed it the most. I will be recommending Wellington Way Health Centre and Health Nurse services from here on at every opportunity I get.
Visited May 2024
Wellington Way Health Centre has not yet replied.
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Review titled 2 visits, can't fault them
Rated 4 stars out of 5
by Francesco - Posted on 02 May 2024
I had my 2nd visit with a Dr, she was empathetic and she followed through on the same afternoon with a blood test booking and other advice. I requested a referral the next day (she said if I had a private work insurance my ECG could probably come faster) and she provided one within hours. Still need to get to the bottom of my health condition (which hopefully is nothing) but so far I am really happy with Wellington Way Health Centre. The system for patients admittance is also straightforward to use.
Visited May 2024
Wellington Way Health Centre has not yet replied.
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Review titled Administrative proceses and comunication
Rated 3 stars out of 5
by Manuela - Posted on 14 May 2024
The GP phoned me yesterday saying I needed an antibiotics saying it was sent to the pharmacy. I went to the pharmacy in the afternoon and they didn't receive the prescription. I went back this morning and the prescription was not on the system. I went back to GP surgery asking for the prescription to be sent to the pharmacy, I called the pharmacy and said it was not there yet. I feel sick from my infection
Visited May 2024
Wellington Way Health Centre has not yet replied.
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Review titled Rude and arrogant Dr at the GP
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
Had an appointment with one of the Dr. and was very rude and unprofessional in the approach. The Dr. would conclude without understanding your full medical history and making appropriate referrals for further consultation. When asked to make referrals the Dr. informs me that, it will be rejected by the specialist and has to justify the reason for referrals when this is a reasonable request. Very arrogant and rude. Learn to listen to your patient and have some emotional intelligence, which may help you better serve your patience. When I addressed the medical problems and explained the severity and impact of those conditions on my health, Dr. would not take it seriously and responded saying it is the same as before which was referring to 6 years ago, when I clearly explained the level of pain I am going through. We expect help and care from our Dr. at the GP, but it seems the Dr.s are not interested in your well-being at all. Very disappointed with the service received from the Dr.
Visited January 2024
Wellington Way Health Centre has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Alan Mountain - Posted on 03 January 2024
I called the ambulance last nigh for a health issue this is not take me to Hospita but ask GP to contact. Unfortunately my phone wasn't working and missed call reception's member of staff was extremely rude to me I waited2 hours then called back. I was number one in the queue and I got f of after 5 minutes . I rang straight back and was number one in the queue again. That was the way it stayed for the next half an hour and then I was cut off. This is not the first time this has happened it seems to be there is a policy of not answering the phone after 6:30 p.m. despite the surgery closing at 7:00 p.m.. this is not unusual for this surgery over the years I found that they do not want to see patients and try anything to avoid it all costs I couldn't find anywhere on the website to make a complaint and NHS 111 was useless as itusually is like I said dabolical
Visited January 2024
Review titled Wellington Way Health Centre
Replied on 22 January 2024
Dear Mr Mountain Thank you for your feedback, I am the practice manager and my name is Debbie Russell, I would like to apologise for the bad experience you had when trying to call the surgery when the practice is closed. Just to clarify Wellington Way is open Monday-Friday between the hours of 08.30am-18.30pm, we do not close for lunch but we close once a month on a Tuesday or Thursday for Protected Learning. I have checked the website and the opening hours are correct, you can choose Practice Info and then use the patient feedback to make a complaint but we are always looking at our Website so will make sure that we add how to make a complaint. I have checked that we do not have any issues with the phones during the opening hours but would welcome your feedback if you seem to be having problems getting through on the phones. You may contact us directly on nelondonicb.wellingtonway@nhs.net if you would like to message me directly. Once again I would like to express my sincere apologies for any mis-communication. with kind regards Debbie Russell - Practice Manager
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Review titled Great practitioners, (sometimes) poor receptionist service
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
I have always had good experiences when it comes to the care but have recently been let down by the attitude of some the staff on the front desks. Please note that on other occassions the staff on the desk have been very helpful. I visited the surgery and got ignored by the 2 ladies for about 5 minutes, no hello or acknowledgment despite me saying hello. Once one of them decided to stop what they were doing and look at me I got "has my colleague served you". Then all I got was attitude when I was asking whether my doctors letter had been signed yet. She seemed to not understand and then had a heated discussion with a colleague which I found awkward to watch. I had visited previously and been told that I could only pay with cash, so I had brought cash. She then said it had to be exact cash in a frustrated tone. The lady previously hadn't told me this which was even more frustrating. I explained this and there was no apology. On top of this, I am often left in the phone queue for over 10 minutes despite being the first in the queue so I wonder what their system is for phone coverage.
Visited October 2023
Wellington Way Health Centre has not yet replied.