Wells Park Practice
1 Wells Park Road, Sydenham, London, Greater London, SE26 6JQContact details and opening times
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Reviews
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Review titled Room for improved co-ordination of care
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2022
I have been at this practice for many years and have previously left an excellent review about the care from many of the female doctors who worked here. However, I have been concerned recently at a number of issues in accessing care 1) Difficulty getting appointments for myself and my husband. There does not seem any appetite for a return to face to face consultations as the few chairs in the reception now show. Older patients may well prefer and need this even for issues that may initially seem 'minor'. Older people often find electronic communication difficult and so need help with this. I find myself turning to private care in a way I would never have done before the pandemic just to get simple things done 2) Slowness to follow up on management advice from the hospital. I find myself chasing this up and I am not always sure that the letters are read properly when they arrive 3) A slow response to prescription requests which mean repeated visits to the pharmacist to collect them. I have, while waiting heard several other people being told to come back the next day. 4) A range of electronic ways to access appointments and prescription requests but no one system that does all. Again older people are not experts in these systems and I am concerned that those who do not have someone to help or are not mobile may be falling through the net. 5) The system for blood tests and the way these are done is however very good and the receptionists are generally as helpful and as efficient as they can be given the demand for care there seems to be.
Visited July 2022
Review titled Wells Park Practice
Replied on 22 September 2022
Dear Patient We are sorry that your experience at Wells Park Practice has not been as positive as before. I will try to address the specific issues you have raised. 1) Difficulty getting appointments for your self and your husband. We offer subject to availability, a choice of face to face, telephone and video appointments to all our patients. Appointments can be booked using the Ask First App - http://onelink.to/askfirst, by email, or by telephone call to the Practice. Appointments can be booked up to 2 weeks in advance where available. As with most other inner city GP surgeries, demand for appointments continues to outweigh our capacity and despite the fact that GP recruitment is currently very difficult, we managed to increase our GP capacity by employing four new doctors. We actively offer our patients a choice of whether they want to be seen face to face or through telephone consultation and all requests for face to face appointments are granted. We proactively contact our older or vulnerable patients to check in and offer proactive home visits for those who are unable to visit the Practice. We are currently providing over and above the required number of appointments for our Practice 2) Slowness to follow up on management advise from the hospital We have a system in place for blood tests to be reviewed within 24 hours likewise routine hospital discharge letters within 48 hours of receipt. We are sorry if this was not experience and would appreciate if you could please contact us with specific cases to help us investigate and identify what happened. 3) A slow response to prescription requests. Routine repeat prescriptions take 48 hours to process. Requests sometimes take longer when they are not on the repeat list for example past medications, hospital letters or hospital prescriptions. This is because clinicians have to review patient history and carry out additional checks before issuing. We recognise that the prescriptions may have been requested by the hospital doctors, however, the clinical responsibility rests with the issuing doctor therefore imperative that they carry out due diligence before issuing. 4) A range of electronic ways to access appointments and prescription requests but no one system does all. This is completely out of the Practice's control. We are equally frustrated with this and are working with our commissioners for a streamlined electronic system. Nevertheless, our care coordinators are currently providing monthly digital hubs to support patients with account set-up, online appointment booking etc. The next one is on 27th September from 10:30am to 11:30am. Please do contact us by email to selicb.g85114-general@nhs.net or by telephone 02086992840 to help us address your specific concerns Regards Antonia
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Review titled Always good experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2022
It has been nearly a year since I changed my GP to this practice. My experience here has been very good for my and my children's appointments. Doctors are always caring and spend time to ensure us. Yes, We often need to wait for our appointment, usually around 30mins, but there are doing a great job nonetheless.
Visited July 2022
Review titled Wells Park Practice
Replied on 22 September 2022
Dear Patient Thank you for your positive feedback. This will be shared within the team and will go a long way in boosting morale. Regards Antonia