Wembley Park Medical Centre
2 Humphry Repton Lane, Wembley, Greater London, HA9 0GLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Oractice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
Had a GP appointment in February 2025. The practice was very clean and the service was prompt & efficient. The GP was very attentive and listened to any concerns raised. Very happy with this practice.
Visited February 2025
Review titled Wembley Park Medical Centre
Replied on 11 February 2025
Dear Patient Thank you so much for your feedback,i will share this with the team. Many Thanks Arti Patel Practice Manager
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Review titled Gold Standard for Patient Care
Rated 5 stars out of 5
by Jahanara - Posted on 24 January 2025
I am writing on behalf of my elderly mother who required urgent bloods. The Surgery explored option to ensure ease of access of my mother while delivering the necessary medical care. The entire team, lead by the dedicated and professional partners, do their utmost to prioritise the heath and care of their patients, no matter how young or old.
Visited January 2025
Review titled Wembley Park Medical Centre
Replied on 11 February 2025
Dear Jahananra Thank you for the feedback i will share this with team. Many Thanks Arti Patel Practice Manager
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Review titled Exceptional Doctor
Rated 5 stars out of 5
by Nihar Mehta - Posted on 17 January 2025
I am incredibly grateful to have such an outstanding doctor. They took the time to thoroughly explain my condition in a way I could easily understand, ensuring I felt confident about the diagnosis and treatment plan. Not only was the treatment provided with precision, but all of my questions were answered with patience and a positive attitude. It’s clear they genuinely care about their patients and prioritize clear communication. I highly recommend this doctor for anyone looking for compassionate, knowledgeable, and professional care.
Visited January 2025
Review titled Wembley Park Medical Centre
Replied on 21 January 2025
Thank you so much for your kind feedback! I'm thrilled to hear that your experience was amazing and that you found it both extremely helpful and very informative. Your words mean a lot to us and serve as a great encouragement to continue providing the best care possible. I’ll be sure to pass along your thoughtful comments to our team—they’ll be delighted to hear that their efforts made such a positive impact on your experience. Warm Regards Arti Patel Practice Manager
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Review titled great practice
Rated 5 stars out of 5
by Elena - Posted on 17 January 2025
The experience it was amazing. Yesh -clinician it was extremely helpful and very informative to me . Thank you
Visited January 2025
Review titled Wembley Park Medical Centre
Replied on 21 January 2025
Thank you so much for your kind feedback! I'm thrilled to hear that your experience was amazing and that you found it both extremely helpful and very informative. Your words mean a lot to us and serve as a great encouragement to continue providing the best care possible. I’ll be sure to pass along your thoughtful comments to our team—they’ll be delighted to hear that their efforts made such a positive impact on your experience. Warm Regards Arti Patel Practice Manager
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Review titled The new reception team is fantastic
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2024
I was very unwell I called hoping to get a tel apt on Wednesday at around 3to 4. The receptionist was very very polite she was tryin her level best to accommodate my request but I understand it was pretty late. I was asked to do online consultation which i did the next day morning. This receptionist was so sweet who called to check no me never ever in last 14 years this had ever happened she went ahead to book a f2f appointment for me. She went out of her way. This new staff is amazing. Older ones are still rubbish though kudos gal u changed my opinion about Wembley Park drive. Mind u i work for a GP myself so i know wat efforts she has put in to check on meThanks T u were amazing bless u 🙏🙏🙏
Visited December 2024
Review titled Wembley Park Medical Centre
Replied on 13 December 2024
Thank you for taking the time to share your experience with us. We are so glad to hear that our receptionist was able to provide you with the care and support you needed during a difficult time. It’s wonderful to know that she went above and beyond to assist you, checking in on you and arranging a face-to-face appointment. Your kind words mean a lot to us, and we will make sure to pass on your appreciation to her. It’s feedback like yours that encourages our team to continue striving for excellence in patient care. We are committed to improving the overall experience for all our patients, and your honest feedback about past experiences is also invaluable to us as we work on enhancing our services. Thank you again for your kind message. If there’s anything further we can assist you with, please don’t hesitate to reach out. Wishing you good health and all the best.
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Review titled Not good.
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
My partner and I initially registered with this practice because it was conveniently located near our flat. Unfortunately, we faced significant delays during the first two months in receiving my partner’s medication. Despite her having nocturnal epilepsy for over 10 years, the practice insisted on conducting consultations and blood tests to determine her eligibility for the medication, which seemed unnecessary given her medical history. Things took a turn for the worse when my partner had a seizure, and we urgently needed a referral to a neurologist. The hospital notified the practice, but we received no response. When I called to follow up, explaining that my partner had just had a seizure and needed an urgent appointment, the receptionist's response was to call back at 8 am the next day. This was at around 10:30 am, which doesn’t seem unreasonable for an urgent matter. The lack of urgency and compassion in this situation was deeply frustrating, especially given the practice’s claim to handle such cases with empathy. It was difficult to understand why we weren’t given more immediate assistance when it was a clear emergency. I hope the practice can improve its communication and response times, particularly for those with serious medical needs.
Visited November 2024
Review titled Wembley Park Medical Centre
Replied on 12 November 2024
Thank you for providing this feedback. Due to information governance and the need to protect patient data, we are limited in what we can say on NHS Choices. We have emailed the patient directly just yesterday evening. Your experiences and insights are important, and we would like to address the issues you have raised promptly as we understand how crucial timely medical care. Should you wish to discuss this further please contact us at nhsnwl.feedbackwembleypark@nhs.net
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Review titled Helpful practice
Rated 5 stars out of 5
by Caroline chadwick - Posted on 30 August 2024
Thank you for getting back to me following my blood tests done at the surgery two weeks ago. The doctor explained all the tests separately in very simple language and asked me many questions about my health. I also expressed a couple of other medical concerns and she was extremely helpful regarding this. Appreciated simple suggestions such as drinking more water and to submit my blood pressure readings more regularly. Felt I was really well looked after. Thank you.
Visited August 2024
Review titled Wembley Park Medical Centre
Replied on 02 September 2024
Dear Caroline, Thank you for the feedback will pass it onto the team Many Thanks Arti Patel Practice Manager Wembley Park MC
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Review titled Kind & helpful reception staff
Rated 5 stars out of 5
by Andrew - Posted on 14 June 2024
I attended the surgery on the afternoon of Friday 14th of June as my glucometer had broken. I had no way of testing my blood sugars and was due to start a night shift that evening. I was very worried that I would not be able to find a replacement quickly. On arriving at the surgery, the male receptionist was kind, reassuring and able to provide me with a replacement. I was incredibly reassured and grateful for your kindness and help. Thank you!
Visited June 2024
Review titled Wembley Park Medical Centre
Replied on 15 July 2024
Thank you so much for your feedback - We will share with the team Arti Patel Practice Manager Wembley Park Medical Center
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Review titled Great practice
Rated 5 stars out of 5
by Angie - Posted on 17 June 2024
The new surgery is very spacious and clean. Easy to use the electronic system and I was seen on time. They whole process was very easy and if you needed help there was staff at the reception who were friendly and happy to help.
Visited June 2024
Review titled Wembley Park Medical Centre
Replied on 15 July 2024
Dear Angie Thank you for your feedback we will share this with the team. Arti Patel - Practice Manager
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Review titled Incompetence in managing client documentation
by Anonymous - Posted on 14 July 2024
On 17 May 2024, I attended Wembley Park Medical Center and left the Condition Information Request form at the reception for my GP to fill in its second part. Since the insurance company, I have the health insurance with asked both my GP and me to fill in this form to be able to assess whether my knee injury is pre-existing. At the reception, I was told that I will be contacted to collect the above form within the next 7 working days. Since no one from the medical centre has contacted me within the above timeframe, on 27 June 2024 I called the Wembley Park Medical Center, where I was informed that I can collect the form the next day. Thus, in the early morning of Friday 28 June 2024, I attended the GP personally but was told that they could not find my form, and it would not be, in any case, completed that day as the GP was out again. Nonetheless, they assured me that they will call me next Monday 1 July to confirm that I can collect the form. Since on Monday 1 July, I did not receive a call from them, on Tuesday 2 July I called the GP, and was once again told that I could collect my form the next day, i.e. Wednesday 3 July. I confirmed that my wife will be collecting it. On Wednesday 3 July, when my wife came to collect it she was informed that it was not ready and that she needed to return later. When she was finally able to collect it, she was told that we could not have the original form as it had been lost. Moreover, I realised that the name of the GP that they wrote on the first page of the form was different to the signed GP. Subsequently, I sent them an email informing them that I need the original form, so if they do not provide it to me within the following 5 days I will escalate the matter further. On the same day, I received a call from the GP informing me that they found my original form. The Incompetence in managing my above form not only affected the loss of a lot of time for me but also the management of my knee injury.
Visited May 2024
Review titled Wembley Park Medical Centre
Replied on 15 July 2024
Dear Patient Thank you so much your feedback,Please do call me so that we can look into what has occurred. Many Thanks Arti Patel - Practice Manager