Wembley Park Medical Centre
2 Humphry Repton Lane, Wembley, Greater London, HA9 0GLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great phlebotomist
Rated 5 stars out of 5
by Priti - Posted on 21 May 2024
Male phlebotomist was very kind and patient with my mother with her blood test, she has asked for him again next time she needs him
Visited May 2024
Review titled Wembley Park Medical Centre
Replied on 22 May 2024
Thank you so much for the feedback I will share with Dhruval and the team. Thank You Arti patel Practice Manager
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Review titled Impossible to get a appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
It took 30 minutes for this gp to answer a telephone call, when I was the third person waiting in the queue.Why does it take 30mins for a receptionist to get through three people.After 30min and still waiting, I am still the third person??? For this reason I had avoided seeing a doctor and start to administer my own remedies until I couldn’t bare it anymore and desperately needed to see a doctor which was impossible. What are you suppose to do? I am still waiting for the receptionist to answer the phone- I am the 2nd person now- 40 mins
Visited December 2023
Review titled Wembley Park Medical Centre
Replied on 18 January 2024
Dear Patient I hope this message finds you well. I want to express my sincere apologies for the extended wait time you experienced during your recent attempt to contact our clinic. Your feedback is invaluable to us, and I understand how frustrating and inconvenient such delays can be. I share your concern and have investigated the matter to understand the cause of the prolonged wait time. It appears that we experienced an unusually high call volume during that period, leading to significant delays in answering calls promptly. I want to assure you that this is not reflective of our usual service standards, and we are taking immediate steps to address the issue and prevent its recurrence. I completely understand the impact this situation has had on your ability to access medical care promptly, and I sincerely apologise for any distress it may have caused. We are implementing measures to improve our phone system efficiency, including additional staffing during peak hours, to ensure that all calls are answered promptly and our patients receive the attention they deserve Once again, I apologise for any inconvenience you've faced, and I want to assure you that we are dedicated to making the necessary improvements to prevent similar occurrences in the future. Thank you for bringing this matter to our attention, and I appreciate your understanding. Many Thanks Arti Patel - Practice Manager
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2023
I am extremely concerned that any time I need an appointment, either for myself or for my child, it is simply impossible to get one. I have raised this matter so many times and each time I do, they seem to be willing to resolve the punctual problem, however, in the long term, there is no change. For us, teachers, nurses, police officers, etc that work long hours a day, there is no regard to the impossibility of having to spend two hours on the phone to get an appointment and never able to get one.
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 23 November 2023
I hope this message finds you well. Firstly, I want to express my sincere apologies for the difficulties you have faced in securing appointments for yourself and your child. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. I understand the challenges posed by the current appointment scheduling process, and I share your frustration regarding the time-consuming nature of securing appointments. Your mention of the impact on individuals with demanding professions such as teachers, nurses, and police officers underscores the urgency of finding a more efficient and accessible solution. I want to assure you that we are actively reviewing our appointment scheduling procedures to identify areas for improvement. Your specific feedback regarding the lack of long-term resolution is a crucial point that we are committed to addressing. It is our goal to implement changes that not only resolve immediate concerns but also contribute to a more sustainable and user-friendly system. Thank you so much for reaching out yesterday with my Asst Manager Nhipa who went through the process and informed you of the online consultation route going forward. Once again, I apologise for any inconvenience you have experienced, and I want to assure you that we are committed to making tangible improvements in our appointment scheduling process. Thank you for bringing this matter to our attention.
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Review titled Disappointing Practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2023
I did an online consultation 2 days ago. No GP nor medical practitioner contacted me with a response. Yet I received an automated email which incorrectly stated: “I can see you have already spoken to the doctor regarding this - i am therefore completing the request”. I am not impressed as I had already waited for 48 hours for a GP to contact me regarding the eConsult and none has done so.
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 18 January 2024
I hope this message finds you in good health. I sincerely apologise for the inconvenience and frustration you have experienced with your recent eConsultation. Your feedback is crucial to improving our services, and I appreciate you bringing this matter to our attention. I understand the urgency of your health-related concerns and the disappointment caused by the lack of response from a GP or medical practitioner within the expected timeframe. I share your concerns and want to assure you that we take this matter seriously. OI would appricate if you can give me a call so that we investigate what has happened. Many Thanks Arti Patel - Practice Manager
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Review titled Amazing doctors !
Rated 5 stars out of 5
by Georgiana - Posted on 23 November 2023
I am so thankful to this practice for so many reasons. In the past I have been registered with 2 gp surgeries,but did not help when I needed. Since moving to this area and registered with this surgery I had the help I needed for my son and my self every time I phoned . Thank you so much for the doctor on duty for making referrals and helping me sort out my problems . Highly recommend ! Really professional and dedicated !
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 24 November 2023
Dear Georgina I hope this message finds you and your family in good health. We are truly touched by your thoughtful words and want to express our sincere gratitude for taking the time to share your positive experience. It is heartening to hear that our efforts to provide excellent care have made a meaningful difference in your life. We understand the importance of reliable and compassionate healthcare, and we are thrilled that you have found the support you needed for both yourself and your son since joining our practice. We deeply appreciate your recognition of the dedication and professionalism of our team, especially the doctor on duty who has been instrumental in making referrals and addressing your health concerns. Your recommendation means a lot to us, and we are committed to maintaining the highest standards of care for all our patients. If there's anything more we can do for you or if you have any suggestions on how we can further enhance our services, please do not hesitate to let us know. We are here to support you in your health journey. Thank you once again for trusting us with your healthcare needs. We look forward to continuing to serve you and your family with the same level of commitment and excellence. Warmest regards, Arti Patel Practice Manager
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Review titled Find another GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Just wanted an appointment regarding a bad knee. To get an appointment had to plead and argue. Was then seen not by anyone from GP but a "partner" service who had no clue about reason for appointment or any previous issue. Was recommended some pain medicine which turns out wasn't prescribed before "seeing how it goes" for few weeks and booking x-ray if still not better. Few days after I didn't get the prescribed medicine and I moaned they advised I was outside catchment area and need to find a new GP despite all my other family members still being registered!!!! Useless, no care. If you want to look after your health find a better provider than this. Been patient with them for many years and service has consistently been declining. They should be shut as they are not supportive at all.
Visited April 2023
Review titled Wembley Park Medical Centre
Replied on 11 May 2023
Thank you for taking the time to bring your concerns to our attention I would be grateful if you could get in touch with me on 020 8903 6033 to discuss this issue and to allow us to investigate further into this. Please contact me so that we can arrange a convenient time and date to talk this through.