West Derby Medical Centre
3 Winterburn Crescent, West Derby, Liverpool, Merseyside, L12 8TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2023
Waited in a queue for over 20 minutes to retrieve a urine sample pot. Should consider making it easier possible putting them out for patients to collect themselves like the repeat prescriptions that’s much easier now.
Visited January 2023
West Derby Medical Centre has not yet replied.
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Review titled Absolute worst practice
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Cant ever get an appointment, cant ever get through on the phone always at least 30 mins on hold no matter what time you call. They say book on the app however my app states you cannot book an appointment. I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! Absolutely disgusting service
Visited December 2022
Review titled West Derby Medical Centre
Replied on 19 December 2022
Dear Patient Thankyou for your review Due to changes in October 2022 , we are required to make all our appointments available digitally and patients are using the app to make their appts on line , we are therefore limited in the appts we have to offer face to face on the day We have a primary care health team that we can offer appointments with , this will be offered to you on the telephone or at the surgery Kind Regards J Rimmer Head of business and Operations
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Review titled Econsult Service Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
Filled in Econsult form as needed help for my teenage daughter suffering from terrible anxiety. Waited 48 hours and still no call. Tried to call to find out what was happening. On hold for over 30 minutes and still not managed to speak to someone. Terrible service.
Visited December 2022
Review titled West Derby Medical Centre
Replied on 19 December 2022
Dear Patient Thankyou for your review Can I apologise for the delay in responding and also for you being on hold for 30 minutes I will look into what had caused this delay Kind Regards J Rimmer Head of Business and Operations