West Malling Group Practice
37 Queen Street, Kings Hill, West Malling, ME19 4JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Locum Doctor
Rated 2 stars out of 5
by Rebecca - Posted on 01 September 2023
Generally I am very exasperated by the service you offer my family. I find the reception staff very officious. I find the booking system antiquated. However, I made an appointment today for my daughter. She was greeted by a very kind and patient doctor who went out of her way to discuss my daughters symptoms with her. Bea is 8. Taking the time to cover all bases my daughter left reassured. I do hope you can pass on my thanks to the doctor.
Visited September 2023
Review titled West Malling Group Practice
Replied on 08 September 2023
Thank you for your feedback. We are delighted you have taken time to send in details of your experience. If you would kindly send in the name of the clinician we will pass on your thanks.
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Review titled Great experience
Rated 5 stars out of 5
by Hayley Butler - Posted on 29 August 2023
After so much negativity about west Malling Group Practice I just wanted to feedback about my experience today. I attended the surgery to make an appointment and made one for the same day no problem at all. Pleasant helpful reception staff. I saw the Dr who was so helpful attentive and listened to my concerns. Giving a diagnosis and treatment plan and gave me plenty of time . Thank you so much
Visited August 2023
Review titled West Malling Group Practice
Replied on 30 August 2023
Thank you for your comments about your recent experience at the Practice. We strive to provide the best possible services to our patients despite ever increasing demand. Thank you for your support.
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Review titled Friendly and efficient help from receptionist and nurse.
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
I had an unusual repeat prescription request which was dealt with in a very helpful manner. I then enquired about another matter and was able to see the nurse shortly afterwards. The nurse was also friendly and efficient and skillful.
Visited August 2023
Review titled West Malling Group Practice
Replied on 30 August 2023
Thank you so much for taking time to give us your feedback. Very much appreciated. We welcome all patient feedback which is always shared with our staff. Thank you.
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Review titled Really good receptionist contact
Rated 4 stars out of 5
by Mr Robert Lucas - Posted on 03 August 2023
Both today and yesterday I called the surgery to try and make an appointment with a GP. I need a referral letter so that I can have an private X-ray on one knee. The Receptionist I spoke to had to double check with colleagues as she was new to the job, but she went out of her way to sort my neds out. I was very impressed with her customer service...well done!
Visited August 2023
Review titled West Malling Group Practice
Replied on 07 August 2023
Thank you on behalf of the whole team for sending in your feedback. This gives us an enormous boost! Your feedback will be shared in our weekly staff update. Thank you!
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Review titled Excellent care and attention - Thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
A very caring doctor has seen me a few times over the last 2 months and has helped me on the road to feeling a lot better. Thank you so much for your immediate understanding of my complex situation that you helped me with. Don't know what I would have done without you. Thanks!
Visited May 2023
Review titled West Malling Group Practice
Replied on 13 June 2023
Thank you so much for taking the time to post your feedback. We are delighted you are feeling better. We wish you well.
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Review titled Can’t fault the service
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2023
I phoned this morning to try to get an appt for my husband. Wasn’t very hopeful of even getting through on the phone let alone getting an appt. How pleasantly surprised I was. I phoned on the dot of 8.15 and requested a call back which I got and hubby was given an appt at 9am! I must admit luckily I don’t really have cause to use the surgery very often but when I do, I have always been satisfied with the service received. People are always quick to complain so I wanted to give them praise where it’s due
Visited March 2023
Review titled West Malling Group Practice
Replied on 28 March 2023
Thank you for your feedback which is very much appreciated. We welcome all feedback whether good or bad and always share it with our team. It is good to know patients are satisfied with the services we provide. Thank you
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Review titled Great service
Rated 5 stars out of 5
by John Heming - Posted on 21 February 2023
Came up this morning with mum bit of a mix up but the young lady at reception was superb understanding and so helpful and the young lady we saw absolute star . Just wanted to say thank you again we are all to quick to moan in this day and age but you all do a fantastic job superb.
Visited February 2023
Review titled West Malling Group Practice
Replied on 28 March 2023
Thank you so much for taking time to post your feedback. We share all feedback with the team. This will be a welcomed boost to morale as we continue to work through the challenges of increasing pressures of NHS services. Thank you.
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Review titled Good experience
Rated 4 stars out of 5
by Jennifer Grimmett - Posted on 11 February 2023
I would like to thank West Malling Group Practice and the National Health Service for the service I recently received. I saw a GP on 3 February about some suspect patches on my skin which he assured me were nothing to worry about. 16 years ago I was given the same diagnosis to a changing mole which turned out to be malignant melanoma which spread to my lymph gland so I was still concerned so he said he'd refer me to a consultant. On Monday I received a dermatology appointment at Borough Green which I was unable to keep as I would be on holiday. I phoned to rearrange and was lucky to get an appointment the following day due to a cancellation. The consultant confirmed the original diagnosis so I'm totally reassured that I have nothing to worry about. Both the GP and consultant realised that I needed reassurance and I'm so grateful for their patience with me. Less than 3 working days to achieve this with the current problems within the Health Service is very gratifying. Can I also recommend that patients make use of the blood pressure monitor in the waiting room at Kings Hill. I did and was surprised to find that my reading was high but am being monitored now, again very speedy response.
Visited February 2023
Review titled West Malling Group Practice
Replied on 13 February 2023
Thank you so much for taking time to post a review about your experience using our services. Every effort is made to ensure patients receive the best possible care and attention needed. We are pleased to learn of your speedy experience and that you have been fully reassured.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Grateful patient - Posted on 23 February 2023
I am a senior citizen and have had such great service from West Malling Group Practice that I feel I must give praise where praise is due. Since my accident last June I have been a "frequent flyer" and have received excellent care. All the receptionists are friendly and polite and helpful, even when they have to say sorry but........ The doctors and nurses are good listeners and very kind and reassuring. Obviously the back room staff must be very hard working too. I have had every test available and referrals to hospital departments where appropriate. I have family, friends and neighbours who are jealous of me! I know that not everyone is able to secure an appointment/triage call by queuing at 8 am or hanging on the phone for half an hour but at least this has always guaranteed me some help on the day and not all surgeries offer this. There is a lot of negative press about NHS surgeries so I think you should all be pleased with yourselves and carry on the good work. Thank you.
Visited February 2023
West Malling Group Practice has not yet replied.
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Review titled Brilliant Experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I would like to shout from the rooftops about my recent experience with West Malling Group Practice. I went to the Dr with a concern and have been seen by a consultant and had an appointment with endoscopy within 6 weeks of me raising my initial concern. The speed of their actions have thankfully provided complete reassurance on this occasion and I am extremely grateful.
Visited January 2023
Review titled West Malling Group Practice
Replied on 26 January 2023
Thank you for taking time to send in your feedback which will be shared with the team. We are pleased to note you have received a speedy service and reassurance. Thank you