West Malling Group Practice
37 Queen Street, Kings Hill, West Malling, ME19 4JFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Malling Group Practice .
Reviews
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Review titled Brilliant Experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I would like to shout from the rooftops about my recent experience with West Malling Group Practice. I went to the Dr with a concern and have been seen by a consultant and had an appointment with endoscopy within 6 weeks of me raising my initial concern. The speed of their actions have thankfully provided complete reassurance on this occasion and I am extremely grateful.
Visited January 2023
Review titled West Malling Group Practice
Replied on 26 January 2023
Thank you for taking time to send in your feedback which will be shared with the team. We are pleased to note you have received a speedy service and reassurance. Thank you
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Review titled Great Reception.
Rated 4 stars out of 5
by Stephen James Betts - Posted on 27 January 2023
I would like to say how impressed I am by the helpful, willing and pleasant receptionist at the Kingshill surgery yesterday. Very much appreciated, thank you.
Visited January 2023
Review titled West Malling Group Practice
Replied on 30 January 2023
Thank you so much to taking the time to give your feedback. Our receptionists work extremely hard to help and support our patients at a time when there is a lot of pressure and ever increasing demand on an over stretched system. Thank you
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Review titled Quick Answer and Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2022
Used call back facility and was able to get an appointment. Not the same day but the following day. Friendly service
Visited December 2022
Review titled West Malling Group Practice
Replied on 14 December 2022
Thank you for taking time to post a review. We have recently upgraded our phone system to include the call back facility. We are pleased you have benefited from this service improvement.
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Review titled Poor service
Rated 1 star out of 5
by Paul Elliott - Posted on 23 December 2022
I’ve heard nothing, but trouble. You can never get an appointment and the receptionist put the phone down on me and was quite rude
Visited December 2022
Review titled West Malling Group Practice
Replied on 29 December 2022
We are sorry you have experienced problems with our service. Demand for appointments is particularly high at the current time. We have a call back facility to improve our service. Our receptionist are expected to be helpful, polite and professional to our customers. We are more than happy to look into your concerns. Please see our website and complete a contact submission form to enable us to investigate further. Many thanks