West Malling Group Practice
37 Queen Street, Kings Hill, West Malling, ME19 4JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Reception.
Rated 4 stars out of 5
by Stephen James Betts - Posted on 27 January 2023
I would like to say how impressed I am by the helpful, willing and pleasant receptionist at the Kingshill surgery yesterday. Very much appreciated, thank you.
Visited January 2023
Review titled West Malling Group Practice
Replied on 30 January 2023
Thank you so much to taking the time to give your feedback. Our receptionists work extremely hard to help and support our patients at a time when there is a lot of pressure and ever increasing demand on an over stretched system. Thank you
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Review titled Quick Answer and Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2022
Used call back facility and was able to get an appointment. Not the same day but the following day. Friendly service
Visited December 2022
Review titled West Malling Group Practice
Replied on 14 December 2022
Thank you for taking time to post a review. We have recently upgraded our phone system to include the call back facility. We are pleased you have benefited from this service improvement.
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Review titled Poor service
Rated 1 star out of 5
by Paul Elliott - Posted on 23 December 2022
I’ve heard nothing, but trouble. You can never get an appointment and the receptionist put the phone down on me and was quite rude
Visited December 2022
Review titled West Malling Group Practice
Replied on 29 December 2022
We are sorry you have experienced problems with our service. Demand for appointments is particularly high at the current time. We have a call back facility to improve our service. Our receptionist are expected to be helpful, polite and professional to our customers. We are more than happy to look into your concerns. Please see our website and complete a contact submission form to enable us to investigate further. Many thanks
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
In queue to make an appointment for over half an hour. The call was disconnected when I got from no. 18 in the queue to no. 3. When I immediately called back, I was back to position no 1. Not impressed..
Visited November 2022
Review titled West Malling Group Practice
Replied on 05 November 2022
We are sorry you had difficulties getting through to the surgery. We would like to look into the call log and investigate the call disconnection with the system provider. Please contact the surgery via our website westmallinggp.nhs.uk utilising the contact us form to give details of your phone number used to call the surgery and we will investigate and get back to you.
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Review titled Problems booking online
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2022
Hi, I’ve been trying to book an appointment online for a persistent cough that is getting worse. Unfortunately, when trying to book yep ask you what type of appointment put the only option is blood test? If you leave it blank you can’t make the booking??
Visited November 2022
Review titled West Malling Group Practice
Replied on 26 November 2022
We offer limited online appointments with GPs and online blood tests and cervical screening appointments. Once the online allocation has been booked there will be availability for further online bookings until more are released the following day. Please contact reception who may be able to assist. Thank you
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Review titled Great Experience
Rated 5 stars out of 5
by Dawn Henderson - Posted on 20 October 2022
Booked my appointment online through the app so got to choose both date and time of my choice which was so helpful as i work full time. I turned up for my appointment and was seen within 5 mins of arriving. I found the doctor to be both helpful, informative and understanding as we talked through various options on offer to me, she also texted me later that morning some information and websites to read up on, these were really helpful. Whilst there I also asked her about another small matter that i was a bit concerned about and she said she would arrange for me to have a scan. Pembury hospital called me the very next day to book in my scan. I have to say from my point of view, I've received a first class service from the surgery.
Visited October 2022
Review titled West Malling Group Practice
Replied on 25 October 2022
Thank you for taking time to give your feedback on the service provided by the Practice. Our staff are dedicated to providing the best possible service to our patients at all times and receiving thanks is very much appreciated.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
I called the surgery on Monday 8th August regarding problems in my left breast. A GP called me back within an hour and asked me to attend the surgery that afternoon. The GP was excellent and referred me for an emergency appointment at the Maidstone Hospital breast clinic. I received notification of my hospital appointment in the same week and attended the appointment today. After a thorough investigation including mammogram and ultrasound I have been reassured by medical staff that there is nothing abnormal. I am very grateful to all of the NHS staff who made it possible for me to be seen and assessed so quickly.
Visited August 2022
Review titled West Malling Group Practice
Replied on 19 August 2022
Dear Patient, Thank you so much for taking time to provide your feedback. We are so pleased to hear our service and management of your health concern contributed to you receiving prompt medical attention and reassurance. I will share your feedback with the team. Practice Manager
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Review titled Can’t book online
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2022
Why can’t you book appointments online? If you try there are only 2 choices, smear test or blood test. I had an X-ray last week and the radiologist said I have a fracture, got a message from the GP to say the X-ray is now at the surgery so could I book a telephone appointment. Went to to GP in person to book and the next available one is 3 weeks away. I hope the call won’t just be to say it is fractured, then I will request a referral and have to wait again for that
Visited August 2022
Review titled West Malling Group Practice
Replied on 30 September 2022
Thank you for your feedback. We are sorry you have found it difficult to secure an appointment to discuss your result. The demand for appointments is particularly high at the current time which has a knock on effect when booking routine appointments. GPs will contact patients in the event of a result needing urgent action. We offer GP, smear and blood test appointments online. We hope you have now received your result and have been reassured.