Westbourne Medical Centre
Milburn Road, Westbourne, Bournemouth, Dorset, BH4 9HJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westbourne Medical Centre.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Bob Lewis - Posted on 08 June 2024
Visited today afraid I did not get the names of the front desk receptionist but they were very, very helpful and gave me a great deal of assistance. I was amazed that I received a phone call from a Doctor? a few minutes later and he diagnosed my problems and sent a prescription through to the pharmacy. Top marks all round.Thanks to all concerned.
Visited June 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Mr Lewis, Thank you for sharing your feedback about our GP practice. We are delighted to hear about your positive experience, especially regarding the speed of your phone call, the prompt diagnosis, and the swift issuance of your prescription. Our team strives to provide efficient and effective care, and it is heartening to know that these efforts made a difference for you. Your kind words motivate us to maintain and improve the quality of our services. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us directly. Thank you for choosing Westbourne Medical Centre for your medical needs. Best regards, Claire Patient Advice & Liaison Officer
-
Review titled If Carlsberg made Doctors, and a Medical Centre...
Rated 5 stars out of 5
by Paul Pasquale - Posted on 15 May 2024
If Carlsberg made Doctors, and a Medical Centre it would be like my amazing Dr (which I'm not allowed to name..) and his team at Westbourne Medical. In all my life I have never met a Doctor as attentive, thorough, and professional. I just feel like I'm in a safe pair of hands, I could not ask for more when it comes to health care. The team upfront are fabulous, and they all work so hard. Massive thank you to all x
Visited May 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Paul, Thank you so much for your wonderful review! We are honoured by your kind words and delighted that you have had such positive experiences with your Doctor and our team at Westbourne Medical Centre. Your comparison to the famous "best in the world" slogan truly means a lot to us. It is incredibly rewarding to know that you receive attentive, thorough, and professional care when you visit. Your trust and confidence are extremely important, and your appreciation for both our doctors and front team inspires us to continue working hard for all our patients. We appreciate your support and look forward to continuing to provide you with the excellent care you deserve. Warm regards, Claire Drane Patient Advice & Liaison Officer ( Westbourne Medical Centre )
-
Review titled Rushed and not listened to.
Rated 2 stars out of 5
by Anonymous - Posted on 11 June 2024
Never feel like my gp has time for me. Doesnt listen and often doesnt even let me finish listing my symptoms before cutting me off and diagnosing without all the information. I respect their experience but its difficult to feel reassured and ive often had to go back for repeat visits.
Visited May 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Patient, Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve described and are deeply concerned to hear that you felt rushed and not listened to during your visits. At our practice, we strive to provide thorough and compassionate care to all our patients, and we did not meet these standards during your appointments. Your concerns about not feeling heard and having to return for repeat visits are taken very seriously. We understand how important it is for you to feel reassured and fully supported in your healthcare journey. If you could provide more details or wish to discuss your concerns further, please follow our official complaints procedure. You can find more information on how to do so here: https://westbournemedical.com/feedback/. We value your feedback as it helps us improve our services and ensure all patients receive the care and respect they deserve. Thank you for bringing this to our attention, and I hope we can resolve this matter promptly. Warm regards, Claire Patient Advice & Liaison Officer Westbourne Medical Centre
-
Review titled efficient and sensible
Rated 5 stars out of 5
by Mr Happy - Posted on 04 May 2024
well this practice managed to achieve a conclusion to my recurring blood test problem understanding the request and resolving the matter in less than 2 hours! well done! A situation a neighbouring practice completely failed to understand or could not manage, vehemently protecting and defending their failings!
Visited April 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We are pleased to hear that we were able to understand your request and resolve your recurring blood test problem efficiently, all within less than 2 hours. We are committed to delivering the highest level of care and support to our patients, and your feedback reinforces our efforts. It’s unfortunate that you faced challenges with a neighbouring practice, but we are glad we could assist you successfully. If you have any further needs or concerns, please don’t hesitate to reach out. We are here to help! Best regards, Claire Patient Advice & Liaison Officer Westbourne Medical Centre
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Myself and family are all registered at Westbourne medical centre and I cannot rate the surgery highly enough. The receptionists are always so kind and helpful and the Drs are all superb. Thank you to all the team for all your care over the last few years
Visited November 2023
Westbourne Medical Centre has not yet replied.
-
Review titled Wonderful Practice
Rated 5 stars out of 5
by Ms Rebecca Ryan - Posted on 11 August 2023
Thank you to the whole team for always going above and beyond to look after me and my family. The reception staff are friendly and helpful and the GP and practice Pharmacist take the time to listen and help in every way they can. It's a wonderful practice.
Visited August 2023
Westbourne Medical Centre has not yet replied.
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Mrs Catherine Steven-Fountain - Posted on 31 July 2023
From making the request for an appointment to getting prompt, professional, thorough testing and follow-up calls the service was amazing after all the bad press that Doctors get. This surgery can only be recommended. Thanks to all of the team
Visited July 2023
Review titled Westbourne Medical Centre
Replied on 31 July 2023
Dear Catherine, Thank you for your feedback and rating of 5 stars. We are pleased that you you were happy with the service you received from our practice; from requesting an appointment, through to testing and follow up care. Thank you for recommending us. Your review will be shared with the team and is very much appreciated.
-
Review titled efficient kind and experienced
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Absolutely wonderful and thorough experience all the way from reception staff to the doctor. I will send all my clients there for bespoke medical care. Truly pulled out all the stops. Professional but with an element of care not always seen these days.
Visited June 2023
Review titled Westbourne Medical Centre
Replied on 26 June 2023
Thank you for your 5 star rating and review of your experience at our practice, from our reception staff to the doctor. Your kind words will be shared with our team and is very much appreciated.
-
Review titled Outstanding response, care and support
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I cannot fault the treatment I have received recently when my asthma became a problem. Outstanding. I used the new online triage form, which in itself is fantastic (I always found it tricky to get through on the phone due to my own work commitments not fitting with the long waits, the 8am/2pm lists and the 12-2pm close). I've used the form twice now and both times have had a call and medication prescribed the same day. I noted on the form that I wouldn't be able to pick up a call until after 3.30pm but the GP was persistent with his call and managed to speak to me during my lunch break. He listened to my symptoms, talked me through the reasons why I was feeling as I did and offered advice and reassurance on next steps. He then offered to send the prescription to a pharmacy close to my work so I could collect and begin treatment ASAP. He also sent me a follow-up text outlining my treatment plan. He told me he would ask the asthma nurse to contact me. She did the next day... On a Saturday! Unfortunately I missed her call so she automatically made me a new appointment for the following Thursday evening. She was fantastic, really got to understand where I was at and how the medication was working. She arranged to call back for a check-up the following week. We talked though my progress and how treatment would look moving forwards. She will liaise with my GP and follow up my progress and asthma management in 3 weeks. A huge thank you to both of them. I feel heard, supported and cared for and so, so, so much better!
Visited June 2023
Review titled Westbourne Medical Centre
Replied on 26 June 2023
Dear Patient, Thank you for taking the time to rate our practice with 5 stars and write a detailed review of the care you received following submission of the online triage form. You have used this form twice now and on both occasions you received a prompt call back and had medication prescribed the same day. The GP you spoke to listened carefully to your symptoms and talked you through the reasons why you were feeling the way you did. He offered advice and gave reassurance as to next steps and offered to send the prescription to a pharmacy local to your place of work so that you could start the treatment straight away. Follow up care was arranged with the asthma nurse who also promptly made contact with you and arranged an appointment the following week. We are pleased that you felt heard, supported and cared for. Your response will be shared with the clinicians involved and is very much appreciated. Anne Holburn Patient Liaison Officer
-
Review titled Love the new SMS appointment system
Rated 5 stars out of 5
by Alex Clapcott - Posted on 07 March 2023
Works beautifully. Is quick, efficient and effective. Well done. I love to see an intelligent use of technology working (and this does work). I got a call back within an hour, a 3 minute conversation later and I'm off to pick up my prescription --- Shame I can't get Deliveroo to pick it up for me and then it would be the perfect customer experience and service.
Visited March 2023
Review titled Westbourne Medical Centre
Replied on 08 March 2023
Dear Alex, Thank you so much for for posting a review of our SMS appointment solution which is an online solution called AccuRX, accessible via our website or on this link- https://florey.accurx.com/p/J81014. I am glad you found the service to be brilliant, it does save us both a lot of time and frees up the phone lines for those who are not able to use technology. Your feedback of the solution is very much appreciated, I am glad you love it! Your review will be shared with our whole team. Thank you once again. Anne Holburn Patient Liaison Officer