Westbourne Medical Centre
Milburn Road, Westbourne, Bournemouth, Dorset, BH4 9HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient service
Rated 5 stars out of 5
by Sharon Leech - Posted on 10 December 2024
I filled in the online referral at 9.15am on a Monday morning. I was asked to upload photos and the Dr called within the hour. By lunchtime I had my prescription.
Visited December 2024
Review titled Westbourne Medical Centre
Replied on 11 December 2024
Dear Sharon, Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our online referral process efficient and that your care was handled so promptly. Providing timely and effective care is a priority for us, and it’s wonderful to know it made a positive impact. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Claire Patient Advice & Liaison Officer
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Review titled Making an appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2024
I find it is impossible to do! I am not an internet wizard and it is very very hard to do and I am so confused. I am lost, just resigned to leaving the idea
Visited December 2024
Review titled Westbourne Medical Centre
Replied on 24 December 2024
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your difficulties in making an appointment and understand how frustrating this must be. If you’re finding the online system challenging, we’d like to help. You can call our reception team directly, and they’ll be happy to assist you with booking an appointment or guide you through the process step-by-step. Alternatively, if you prefer, you can visit the practice in person, and we can provide support. Your feedback is important to us, and we’re always looking for ways to improve. If you’d like to share more about your experience or have suggestions for making the process easier, please don’t hesitate to contact us directly. Kind regards Claire Patient Advice & Liaison Officer
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Review titled Very thorough
Rated 5 stars out of 5
by Linda Cross - Posted on 10 September 2024
Took time to thoroughly examine and explain problem with foot and ankle. Administered injection and arranged for x ray. Very satisfied
Visited September 2024
Review titled Westbourne Medical Centre
Replied on 11 September 2024
Dear Linda, Thank you so much for taking the time to share your positive experience with us. We're glad to hear that you felt well cared for and that the examination and treatment for your foot and ankle were thorough. Our goal, here at Westbourne Medical Centre is to ensure that every patient fully understands their condition and treatment options, and it's wonderful to know that you were satisfied with the care you received. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help. Best regards, Claire Patient Advice & Liaison Officer
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Review titled Excellent advice
Rated 5 stars out of 5
by robert gray - Posted on 13 August 2024
I had severe left foot pain, and Achilles tendon pain on my right foot, I had a consultation with the physiotherapist at Westbourne medical practice, he examined my foot a diagnosed the problem and gave me full confidence that the injury would heal with the exercises shown on u tube videos. I have been doing these exercises and the pain in getting better and easier to walk. Very grateful to him, very professional with his examination
Visited August 2024
Review titled Westbourne Medical Centre
Replied on 11 September 2024
Dear Robert, Thank you for sharing your positive feedback with us. We're delighted to hear that your consultation with our physiotherapist helped ease your foot and Achilles tendon pain. It's great to know that the exercises are working and you're already noticing improvements. Our team is committed to providing thorough care and ensuring our patients feel confident in their recovery process. We're grateful for your kind words and pleased that you found the examination professional and helpful. If you have any questions or need further guidance, please don't hesitate to reach out. We're here to support you every step of the way. Wishing you continued progress and recovery, Claire Patient Advice & Liaison Officer
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Review titled Best practice
Rated 5 stars out of 5
by Jessica Taylor - Posted on 30 July 2024
Have visited the practice today with practice for an injection into my knee. He was so professional, really well explained each step, checking level of understanding. Follow up care shared, and forward support highlighted if needed.
Visited July 2024
Review titled Westbourne Medical Centre
Replied on 31 July 2024
Dear Jessica, Thank you for taking the time to leave a review. It's wonderful to hear about your positive experience here at Westbourne Medical Centre. We're pleased that the procedure was professional and that the steps were clearly explained to you. Our goal is always to provide comprehensive care and support. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you a smooth recovery. Warm regards Claire Patient Advice & Liaison Officer
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Review titled Great practice
Rated 5 stars out of 5
by Bob Lewis - Posted on 08 June 2024
Visited today afraid I did not get the names of the front desk receptionist but they were very, very helpful and gave me a great deal of assistance. I was amazed that I received a phone call from a Doctor? a few minutes later and he diagnosed my problems and sent a prescription through to the pharmacy. Top marks all round.Thanks to all concerned.
Visited June 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Mr Lewis, Thank you for sharing your feedback about our GP practice. We are delighted to hear about your positive experience, especially regarding the speed of your phone call, the prompt diagnosis, and the swift issuance of your prescription. Our team strives to provide efficient and effective care, and it is heartening to know that these efforts made a difference for you. Your kind words motivate us to maintain and improve the quality of our services. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us directly. Thank you for choosing Westbourne Medical Centre for your medical needs. Best regards, Claire Patient Advice & Liaison Officer
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Review titled If Carlsberg made Doctors, and a Medical Centre...
Rated 5 stars out of 5
by Paul Pasquale - Posted on 15 May 2024
If Carlsberg made Doctors, and a Medical Centre it would be like my amazing Dr (which I'm not allowed to name..) and his team at Westbourne Medical. In all my life I have never met a Doctor as attentive, thorough, and professional. I just feel like I'm in a safe pair of hands, I could not ask for more when it comes to health care. The team upfront are fabulous, and they all work so hard. Massive thank you to all x
Visited May 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Paul, Thank you so much for your wonderful review! We are honoured by your kind words and delighted that you have had such positive experiences with your Doctor and our team at Westbourne Medical Centre. Your comparison to the famous "best in the world" slogan truly means a lot to us. It is incredibly rewarding to know that you receive attentive, thorough, and professional care when you visit. Your trust and confidence are extremely important, and your appreciation for both our doctors and front team inspires us to continue working hard for all our patients. We appreciate your support and look forward to continuing to provide you with the excellent care you deserve. Warm regards, Claire Drane Patient Advice & Liaison Officer ( Westbourne Medical Centre )
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Review titled Rushed and not listened to.
Rated 2 stars out of 5
by Anonymous - Posted on 11 June 2024
Never feel like my gp has time for me. Doesnt listen and often doesnt even let me finish listing my symptoms before cutting me off and diagnosing without all the information. I respect their experience but its difficult to feel reassured and ive often had to go back for repeat visits.
Visited May 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Patient, Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve described and are deeply concerned to hear that you felt rushed and not listened to during your visits. At our practice, we strive to provide thorough and compassionate care to all our patients, and we did not meet these standards during your appointments. Your concerns about not feeling heard and having to return for repeat visits are taken very seriously. We understand how important it is for you to feel reassured and fully supported in your healthcare journey. If you could provide more details or wish to discuss your concerns further, please follow our official complaints procedure. You can find more information on how to do so here: https://westbournemedical.com/feedback/. We value your feedback as it helps us improve our services and ensure all patients receive the care and respect they deserve. Thank you for bringing this to our attention, and I hope we can resolve this matter promptly. Warm regards, Claire Patient Advice & Liaison Officer Westbourne Medical Centre
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Review titled efficient and sensible
Rated 5 stars out of 5
by Mr Happy - Posted on 04 May 2024
well this practice managed to achieve a conclusion to my recurring blood test problem understanding the request and resolving the matter in less than 2 hours! well done! A situation a neighbouring practice completely failed to understand or could not manage, vehemently protecting and defending their failings!
Visited April 2024
Review titled Westbourne Medical Centre
Replied on 13 June 2024
Dear Patient, Thank you for sharing your positive experience with our practice. We are pleased to hear that we were able to understand your request and resolve your recurring blood test problem efficiently, all within less than 2 hours. We are committed to delivering the highest level of care and support to our patients, and your feedback reinforces our efforts. It’s unfortunate that you faced challenges with a neighbouring practice, but we are glad we could assist you successfully. If you have any further needs or concerns, please don’t hesitate to reach out. We are here to help! Best regards, Claire Patient Advice & Liaison Officer Westbourne Medical Centre
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Myself and family are all registered at Westbourne medical centre and I cannot rate the surgery highly enough. The receptionists are always so kind and helpful and the Drs are all superb. Thank you to all the team for all your care over the last few years
Visited November 2023
Westbourne Medical Centre has not yet replied.