Westbury on Trym Primary Care Centre
Westbury on Trym PCC, Westbury Hill, Westbury-on-Trym, Bristol, Avon, BS9 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Had a smear test recently, not fun but made significantly better by the wonderful, experienced and reassuring nurse who had obviously done loads of them before and was extremely professional and helped to make it as comfortable as possible. Many thank to your wonderful nursing staff, they are fabulous.
Visited January 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 22 January 2024
Thank you for taking the time to leave a review. We hope your experience will help encourage and reassure others with regards to having a smear test.
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Review titled Very efficient and welcoming
Rated 5 stars out of 5
by Emily - Posted on 02 December 2023
I was warmly welcomed to the surgery, was seen very quickly and felt the whole service was very efficient and professional. Many thanks.
Visited December 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 08 December 2023
Dear Emily, Thank you for leaving your review. I was pleased to read your feedback and to learn that our service is working well for you. Catherine Farrington Practice Manager
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Review titled Exceptional practice
Rated 5 stars out of 5
by Tony Beckingsale - Posted on 11 December 2023
Nothing was too much trouble. Emergency attendance and follow up appointments made. Polite and friendly and professional…a pleasure to deal with.
Visited December 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 14 December 2023
Dear Tony, Thank you for taking the time to share your experience. I will share your feedback with the team and I know they will really appreciate it. Many thanks again, Catherine Farrington Practice Manager
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Review titled Flu and covid clinic
Rated 5 stars out of 5
by david gwilliam - Posted on 23 September 2023
Highly professional, well organised and welcoming. This clinic is on top of their normal workload but you would know. I was greeted as if it was the first jab, not the 50th of the day.
Visited September 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 25 September 2023
Dear David, I can't tell you how thankful I am to receive this review. The flu and Covid-19 vaccine clinics represented a massive challenge to us this year due to the logistics of the Covid-19 vaccine. Our team have worked many a long hour to get the clinics up and running! We are so thankful to all of our patients who joined us at the clinics. Having your seasonal vaccinations with your GP surgery offers us a huge amount of continued support and we are most grateful to you. Many thanks again for taking the time to leave your review. Catherine Farrington Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by John Christensen - Posted on 30 August 2023
I visited today and saw a locum doctor. He was excellent. He was a good communicator and a good listener; he dealt with me with efficient skill, compassion and good humour. Having worked in healthcare all my life I know this was an excellent consultation. Please pass this on to him. Well done and thanks.
Visited August 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 31 August 2023
Dear John, Many thanks for letting us know you had a good experience. I will make sure your feedback is passed on to the GP. We are always grateful when patients take the time to leave a review and to share their experiences, thank you again. Catherine Farrington Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by David Critchley - Posted on 10 July 2023
I had a really positive first time experience at the practice today. I called, had a telephone consultation with a doctor who was clearly battling feeling poorly himself but still working from home, and was seen and medicated in the same day. I didn’t think this high quality of same-day care still existed on the NHS. Very positive experience, staff in surgery also very welcoming and friendly.
Visited July 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 11 July 2023
Dear David, Thank you so much for your feedback, we will share this with our team. We are so pleased that you have a positive first experience with the practice and took the time to leave us a review. Our GPs work tirelessly to help patients as best they can. The support we receive from patients genuinely makes a difference and means a great deal to us. Many thanks for your kind words.
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Review titled Great experience
Rated 4 stars out of 5
by Emily Comerford - Posted on 20 July 2023
My 5 year old son woke up struggling to breathe in the night. I called the surgery at 8.30am and spoke to someone with very little waiting time. He then saw a doctor and we had a reassuring resolution and a prescription by 10.30am. We’re so grateful to have had such good service. Thank you.
Visited July 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 21 July 2023
Dear Emily, thank you for your feedback. We know how worrying it can be when little ones are unwell and the importance of getting them seen quickly. It's great to know we were able to help you and your son quickly. I hope you are all well and thank you so much again for taking the time to leave us a review. Catherine Farrington Practice Manager
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Review titled Well run practice
Rated 5 stars out of 5
by Sue - Posted on 26 June 2023
The receptionist on duty was welcoming and helpful. My appointment was at 11.15 I checked in and I was seen right on time. I was only having a shingles injection however the practice nurse was welcoming and kind. She explained to me the advantages of having the injection, a lovely person. I would like to commend all the receptionists. When you call the surgery they are always very helpful.
Visited June 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 11 July 2023
Dear Sue, Thank you for your feedback. Our reception team work hard to be helpful and have recently undergone Care Navigation training in order to offer the best possible help. I'm also really pleased to know our nurse took the time to explain the benefits of the shingles vaccine to you and you had a positive experience with us. Thank you again for leaving such a kind review, Catherine Farrington Practice Manager
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Review titled 5 Star practice
Rated 5 stars out of 5
by Edward - Posted on 26 June 2023
Very friendly, helpful and efficient Practice. Most impressed after my first visit. Also able to book physio appointment at same time. How refreshing!
Visited June 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 11 July 2023
Dear Edward, Our First Contact Physiotherapist is a service we have recently invested in and it's great to know it's was straightforward for you to make an appointment. Thank you further for taking the time to leave a review. I will ensure this feedback is passed on. We pride ourselves on being friendly and helpful and it's reassuring for us to know this is reflected in your experience. Many thanks again, Catherine Farrington Practice Manager.
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Review titled Is it me!
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
I'm not going to give any details here because I am too upset. I rarely contact the practice but did so recently and feel utterly let down. The Dr on the phone couldn't wait to end the call, lacked sympathy or empathy. And, often suggested that I should be self-diagnosing! I believe I am an intelligent person, however, my profession isn't medical, which is why I asked for an appointment and surprisingly because someone in my family is quite unwell! I feel unsupported, totally deflated and reluctant to ever ring again.
Visited May 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 15 May 2023
Dear Patient, we are sorry that you feel let down. Please do ring us back and we will provide you with a face to face appointment to provide you with the support that you need. We also have a number of other services that we can discuss an onward referral to that may help your situation. If helpful you could complete an econsultation form from our website to outline your needs before a face to face consultation. We hope to be able to provide you with more support you going forward. Thank you.