Westbury on Trym Primary Care Centre
Westbury on Trym PCC, Westbury Hill, Westbury-on-Trym, Bristol, Avon, BS9 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unbelievable Excellent Service
Rated 5 stars out of 5
by Mike A - Posted on 14 May 2023
I ring the GP and explain my problem to the receptionist, 30 minutes later a doctor rings me back. after a discussion she says come to the surgery. Another excellent GP carries out a thorough examination and says I need an urgent blood test and a scan. 2 hours later the blood test is done. At 5am the next morning the on duty GP rings me and says go straight to the hospital for admission. An hour later and I am in bed in the hospital. Because the diagnosis by the GP was spot on my scan request was already in the system and was completed a few hours later. you could not ask for a more speedy access to the local GP team, excellent and accurate diagnosis, and prompt referral to the local hospital. Whatever you hear or read and although primary care is under increasing pressure Westbury on Trym primary care is there for you when you need it.
Visited May 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 16 May 2023
Dear Mike, thank you very much for taking the time to give feedback on our surgery and more importantly the team who are working hard to provide clinical care. We have passed your thanks to those involved in your care. Thank you again.
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Review titled Brilliant urology service
Rated 5 stars out of 5
by Lucy Barlow - Posted on 16 May 2023
I visited today for a urology appointment with a clinician, I’m unsure of his name but he was a bald gentleman and he was absolutely brilliant. Honestly this man should not only be respected as his work as a doctor, but also for his words of wisdom that have genuinely stuck with me and had a great impact on my thoughts and attitude towards the issue which I visited him for with my bladder. It was honestly like having a chat with a caring dad. Really was the wake up call I needed, and he provided me with a lot of helpful information which I never knew previously about my condition. Absolutely hats off to this man and to your clinic for this service, I couldn’t be more grateful.
Visited May 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 17 May 2023
Dear Lucy, thank you so much for your feedback regarding your experience at our surgery. We will pass your feedback to the doctor concerned and mention your comments at our team meeting. Thank you again.
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Review titled Very impressed
Rated 5 stars out of 5
by sue - Posted on 16 May 2023
I had some strange pains in my jaw and chest . I told the receptionist on a Friday lunchtime. Within half an hour I had a call from the Practice Paramedic , with firm advice on what to do if it happened over the weekend and blood tests and and ECG arranged for the Monday . The ECG was reviewed by the Paramedic who checked with the duty doctor and got me a full doctor apptmt for the Thursday .By then the bloods were back and the next steps decided. It was a splendid joined up professional service .Thank-you very much ,I thought it would be weeks before I got to see anyone.
Visited April 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 16 May 2023
Dear Sue, thank you for taking time out of your day to provide such positive feedback about your experiences with our surgery. We have passed your feedback to those involved in your case and will also highlight as part of our team meeting. Thank you again.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
Very good experience- the GP was excellent providing me with information about my condition and explaining the options available to me moving forward.
Visited February 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 27 February 2023
Dear patient, thank you for taking the time to post a review about your experiences at the surgery. We will feed back to the clinical team.
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Review titled Very good practice
Rated 5 stars out of 5
by Elizabeth Wild - Posted on 25 February 2023
I completed an e-consultation form recently and had a call back from the doctor on the designated day. I found the doctor to be calm, friendly and helpful. She listened carefully and responded with great empathy and understanding. I feel confident she has suggested the best course of treatment for my health concern.
Visited February 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 27 February 2023
Dear Elizabeth, thank you for taking the time to post a 5 star review about your experiences at the practice. We are glad we were able to help and you had a positive outcome. We will feed this back to the clinical team.
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Review titled Extremely helpful practice, receptionist and Doctor
Rated 5 stars out of 5
by M K - Posted on 14 February 2023
I needed an appointment for a minor issue on my hand. When booking my appointment, I was asked if I wanted a face-to-face or a phone call. I needed face-to-face. Today I arrived and was seen by the doctor on time. My problem was a minor issue, but at no time did the doctor dismiss my worries as ‘silly’. He explained everything in single terms to me and reassured me that he was not worried at the moment about my issues. He did ask me to keep an eye out on it and come back in a month. I felt I was treated very politely and reassured.
Visited February 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 17 February 2023
Dear MK, Thank you so much for taking the time to leave the surgery a review. We are glad the the reception team and clinical team were able to be of help to you on this occasion. Thank you again.
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Review titled Fantastic employees
Rated 5 stars out of 5
by Mrs R Walker - Posted on 28 December 2022
An extremely sympathetic and personable receptionist spoke to me twice today regarding a sudden case of shingles. When the doctor then phoned she was also excellent, very kind and I did not feel rushed at all but listened to ; quite a skill over the phone. She worked out the closest chemist that would still be ope for me to get the prescription and get going on the treatment tonight and then forwarded me further information about a research project via a text.I know that my previous surgery would not have provided that level of service and can’t thank the receptionist and doctor enough.
Visited December 2022
Review titled Westbury on Trym Primary Care Centre
Replied on 17 February 2023
Dear Mrs Walker, thank you for posting this five star review of our practice. We are glad that you had a very positive experience and were able to help with additional information. Thank you again.
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Review titled excellent service from receptionist
Rated 5 stars out of 5
by ms km english - Posted on 28 November 2022
I'm staying with ny daughter in Lancaster and i've run out of medicines. Explained situation to receptionist who kindly sorted it out for me.
Visited November 2022
Review titled Westbury on Trym Primary Care Centre
Replied on 29 November 2022
Thank you so much for taking the time to leave us a review. We are pleased we were able to help. We work hard to assist patients with all their medication queries and it's great for us to know that you received the help you required.
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Review titled Nice place great people excellent servulice and advice.
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2022
It is a great shame that the NHS applications make it so difficult to be an equally good patient..... A questionnaire that will not allow one to set the year of birth?
Visited October 2022
Review titled Westbury on Trym Primary Care Centre
Replied on 20 October 2022
Dear patient, thank you for taking the time to review our practice and for your 5 star review. Please do drop our practice an email (via our website) and we can look into your date of birth issue as we are not sure what the issue is. Thank you.
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Review titled A series of excellent experiences
Rated 5 stars out of 5
by Andy Levy - Posted on 13 October 2022
I recently had cause to visit the surgery on two occasions. All aspects of care were perfect. My wife and I were also given booster Covid and flu vaccinations on a third visit. The queue for vaccination was very well handled and the good humour of the staff was the only 'infectious' thing on offer. Great stuff. Made me very thankful for the NHS and proud of a system that recognises health as a human right.
Visited October 2022
Review titled Westbury on Trym Primary Care Centre
Replied on 13 October 2022
Dear Andy, Thank you so much for taking the time to write a review about the practice and our team. We will feed this back to the team and continue to try and offer the best service we possibly can. The busy flu clinic day was hard work but great that we managed to get patients vaccinated so early in the season. Thank you again.